Exhibition Court Hotel 4 — Hotel in London

I would give the Exhibition Court Hotel 4, 25 Collingham pl, Earl's Court, London, SW5 0QF a 0 if I could!! My husband and I have stayed at several other hotels in the Earl's Court area with nothing but a good expierence and great time. We decided to try the Exhibition Court and NEVER AGAIN! I decided to go in to enquire about room pricing and vacancy, this was June 29th, 2019. The man on the desk said they did have vacancy for the night and gave me two options of a single room at £99 and a double at £200. I said the room was for my husband and I so the double would be what were looking for, English was not his first language so I confirmed twice with him the price at £200 to avoid any confusion and said I would be right back as my husband was just outside and I had to go meet him. When we came back literally 5 minutes later to take the room and check in the man then said the room was £250 for the night and insisted I was wrong and he had said it was £250 all along after I confirmed not once but TWICE with him the agreed amount of £200. (To avoid an issue like this!) This should have been a massive red flag but after us being tired from travel all we wanted to do was relax and rest so we decided to take the room anyway (at £250).

So we get into our room looking forward to fluffy pillows and maybe the likes of a nice shower perhaps?? No no, low and behold, the bathroom being far from perfect ... We had to wait on that as the small stand up showers' drain was completely clogged up so water would fill right up and then overflow onto the floor leaving the pleasentries of other people's hair and funk milling about in there. The hand held shower head was broken as well, it wouldn't stay on the wall but just fall down on the floor. Finally, the toilet seat was completely broken and wobbling all over the place half way across the bathroom ... I know, fantastic! by this time it was much later in the evening. No problem, we figured just pop down to the desk and let the clerk know. Another man whose English was worse then the earlier man. My husband explained the issues at hand, clerk said he can fix them no problem, we agreed but as we were just heading out to grab some food we told him to please wait until we got back before going into our room as we would only be gone a short time (under 30 mins) Both my husband and I said it 3 times to him to make sure he understood not to enter our room until we were back. We of course don't want anyone in our room while we are not there as my husband's personal belongings were left there and all my clothing and personal items were laid out on the bed.

We return back from our meal, look for the clerk but he wasnt on the desk. Returning to our room to find the lights all turned off, the toilet and shower clog fixed, my shower items all moved around, so obviously the clerk had gone into our room while we were gone which is completely unacceptable for obvious reasons! We had a few personal items left out as well as £60 which cannot be accounted for now. However, what we can prove and what actually happened could be two different things and were not in a position to outright accuse someone of stealing without proper evidence or proof and we are not that type of people. However, all I can say is that we know what we left in the room and what we didn't. If the clerk would have listened to us and not entered our room without permission this could all have be avoided.

We are unsure what to do at this point weather to report it to police or not or what our rights are in a situation like this? Maybe Google can help!?

I do hope this review helps others when considering this hotel for their stay. We will not...

Don't really know where to start.. We booked for 2 nights and when we arrived we were told we would have to change rooms after the first night as 'we checked in at an awkward time' (4pm). Staff just seemed rude and like they didn't care the whole time.

The hallways were dirty and smelt like damp, there was also no lift, so getting our luggage to the top floor was hard work as we had so much with us.

We then arrived at our room, to find it had no windows, and the room was about three metres wide (bed and bathroom included). There were no tea and coffee making facilities in our room, but when you book, it states there will be and when we asked about a kettle we were told we couldn't have one in our room. There was also no wardrobe to hang anything up, and basically no room to move, unless one of us was sat on the bed!

We were also told the rooms were 'sound proof', however, during the night, we heard every single noise that came from the rooms next to us. People were also arriving during the early hours, shouting, and turning the automatic lights on in the hallway several times during the night. The noise from the showers in the other rooms are also extremely loud! (If you're a light sleeper, you'll get no sleep staying here!)

We then changed rooms, and to be fair, the second room was alot bigger, and had a window. However, we still had a bad nights sleep due to the noise and how thin the walls were! We encountered at least 2 other guests complaining to the staff about wanting their money back, as the rooms were so dirty that they couldn't stay the night. (The staff refused and told the guests to call the police if they weren't happy)

I've never complained about a hotel we've stayed in before, but this one was so bad, I couldn't not say anything!

(Only good thing, is that we stayed while the weather was around 30 degrees, and they do have air conditioning. It's also close to Earl's...

This hotel is absolutely disgusting. When we got to the “hotel”, we truly should’ve walked away. We paid online but didn’t have service at the time of check in to prove we had paid so the receptionist had us pay a second time. Stupidly, we paid it. The receptionist also took a picture of my passport with his personal phone which is unacceptable and weird. As soon as we got up to the room, we got on the WiFi using the password on the key card and then went downstairs to show proof and ask for the refund. The guy kept telling us that he couldn’t do it as he needs a manager to do it and the manager couldn’t be there because he lived far but “not to worry” because I’ll have my refund at 8am the following day. We kept telling him no and that we needed our refund right then and there until finally he did it. Unfortunately, we couldn’t get a refund on the payment we made online. We went back upstairs trying to convince ourselves it was fine. It was not. We pulled back the sheets and the bed was horrendous. There was hair, stains, and dirt marks on the bedsheets. When we asked for a change of sheets and duvet covers, he gave us a lazily folded fitted sheet and told us there were no duvet covers as they were all in the wash. at that point we just knew we were getting the hell outta there. When we told him we were just gunna leave he just walked out and went back downstairs. As if he couldn’t imagine why. The room was the size of a closet, only fitting the bed, no windows and the air conditioner didn’t work which was also grimy and gross. Not sure the last time the filter was changed. We didn’t stay the 3 nights we paid for online ($400) and cut our losses. Don’t stay here. It’s ghetto, grimy, and gross. The front door to the building doesn’t even close and is taped. The couch in the “reception” is dirty and the reception area isn’t welcoming at all. Save your money or spend more on a...