CheckMate — Restaurant in London

I have regularly used the CheckMate Bar over the last seven years to meet with groups of friends when I visit London. The venue is great, and generally the service is excellent. On my most recent visit (02/09/2022 - for my birthday) the experience was spoiled by the service. The Guinness was flat (and end of barrel) so we returned it undrunk to the bar. The young woman refused to replace the drinks, telling us we would have to buy again. She was unnecessarily rude to me, and then refused us table service, though did it for others in the bar. She complained she was on her own with no help. Over the space of three hours we put around £80 across the bar, the most revenue the place was earning that evening. So, I will return - but I trust that some kind of Customer Service training will be given meantime. If an individual does not want to put out for customers they should not be in a customer-facing role. I did speak to a manager at the time (Orlando) and the Receptionist for the adjoined Hotel; they were sympathetic and concerned, but said they had no direct jurisdiction over the bar staffing. I trust somebody in the organization does. On this occasion 2-stars. Normally 5.

So, I returned, exactly one year later with three friends - 02/09/23. Remarkably, the female member of the staff running bar service this time around was equally lacking in charm, politeness, and customer service. What is it with the Checkmate bar that customer-facing staff are so lacking in warmth?

Ambience 5 - great venue to meet. Staff/Customer Service 1 - competent but...

Had a slight mishap with a waiter tipping a pint of beer over a member of my party - accidents happen! What wasn't acceptable was the terrible attitude of the lady who "apologised to us". Through an incredibly defensive display of asking me to mind my own business when asking if the dry cleaning would be paid for by the bar, I was eventually told that any issues would need to be discussed with the hotel manager (who wasn't working for the next 2 days) and I might get the dry cleaning paid for IF he believed my story!!

The bar itself is sub-par, OK décor but a bit tacky for my liking. Won't...

Cosy and stylish bar with lounge and dining area within the Park International Hotel, Cromwell Rd, SW7. Have 2 screens for BT Sports but the best viewing is in the lounge area but seating is limited here. The food is Thai/International cuisine. The barbecue chicken wing starters were generous and tasty. I had a delicious king prawn dish but the steak my partner had was unappetising and disappointing. We sent it back and chose another dish. The staff were helpful here and overall, the experience was a...