Prince William Hotel — Hotel in London

2 years ago I stayed at this hotel hotel with my girlfriend and her disabled sister who is in a wheelchair. Before booking we had checked if this hotel was wheelchair friendly and had a elevator. The site said it was a we called the hotel to confirm it again, the staff also confirmed it was possible and we could book a room.

On our arrival we noticed that the hotel was not wheelchair friendly, the lift was too small to fit the wheelchair (child sized) and the hallways way too narrow to maneuver in. Especially in the morning when the cleaners were working. I can understand that some of the laundry needs to be in the hallway but this was just unacceptable, in case of an emergency we wouldn’t be able to quickly evacuate. The Room was a little small for 3 persons, not very proper and there were ongoing renovations on the exterior in the first place but we enjoyed our stay, until the last day. The last day we dropped off our bags and suitcases at the reception around 11 am because our flight was scheduled at 6:30 pm that day. When we came back to pick up our suitcases around 2:30 pm there was a problem. Apparently the room was in a horrible state when we left it and the carpet and mattress needed to be replaced. We were asked to pay a £200 fine right away. I can assure you that our room was clean when we left in the morning. We even put all the trash in a shopping bag so the cleaning staff could take it with them. To back up the story of the dirty room we were handed 3 pictures of a room which was an absolute mess. (we could clearly see that this wasn't our room) There was liquid of some kind all over the sheets, floor and a brown substance on the towels. I can’t imagine any person which could make that kind of a mess in a room, especially not 2 people who carry care for a disabled little girl which is undergoing a big operation in just a few months and wanted to take a last holiday before that . Just the fact that the staff even thinks we are responsible for this kind of mess is absolutely insane. To make it worse we wouldn’t get our bags until we paid the full amount of £200. There was no discussion possible with the employees, they even threatened to call the police. My girlfriend and her sister were stressed beyond anything and in tears because of the hostile environment. because we had to make it on time for our flight (they knew) we've paid the fine and we left. Since that time i have been trying to work things out with the hotel to get our money back, till this very day i have had no luck what so ever. They never responded to emails we have send and never returned our calls when they said they would.

i wouldn't recommend anyone going to this hotel and certainly not with a disabled person, the way they treat people is beyond my belief and i have never experienced this before (and hopefully...

‼️❌❌UNSAFE HOTEL AVOID

Avoid at All Costs – Abusive, Dishonest, and Unsafe

I cannot stress enough how truly HORRIFIC my experience at the Prince William Hotel, Paddington, was. From start to finish, this hotel is unprofessional, unsafe, and abusive.

I was a guest who had recent surgery and uses a walking stick, and I was promised by the supervisor, Mr. Paresh, a verbal agreement for an extra night in a quiet room at no extra cost due to extreme noise and poor conditions the night before instead of refund.

Despite this, the hotel repeatedly backtracked on their promise, lied about the room’s availability, and refused to honor the verbal agreement, claiming in an email “we don’t recognize verbal agreements” — which is legally false under UK law.

Throughout my stay, I was subjected to: • Continuous harassment: relentless knocking/ banging on my door, repeated phone calls, and being told I had to leave before using the room I was promised. They removed my do not disturb sign and slid it through my door this way when police arrived they won’t see it.

I had to call police for assistance as I was scared for my life!

• Aggressive and dishonest staff: staff claimed rooms were occupied or unavailable, even when they weren’t.

• Unlawful and manipulative behavior: they attempted to spin my situation as a “mental health concern” despite me never disclosing anything of the sort while at my door banging continuously to leave my room.

• Physical strain: I was forced to follow staff upstairs while using a walking stick, causing unnecessary pain and risk. • Extreme noise and poor conditions: original rooms were unbearably noisy, hot, and stuffy, making it impossible to sleep.

I had to record and document everything just to protect myself from false claims or harassment.

I also received my refund only after persistent confrontation and written proof, despite the hotel repeatedly threatening to involve police for staying in a room they themselves provided.

This hotel is a NIGHTMARE. Their verbal agreements mean nothing, their staff are unprofessional and aggressive, and they create chaos instead of providing hospitality.

They will lie, backtrack, and try to manipulate guests. I have video evidence and email proof of all interactions, so I am posting this review to warn anyone considering this place.

PLEASE LADIES Do not stay here unless you want to risk being harassed, lied to, physically strained, and stressed beyond belief.

This is not just a budget hotel — it is an unsafe and hostile environment.

‼️PLEASE LADIES DO NOT STAY HERE ESPECIALLY IF YOU ARE SOLO. EVEN IF THERES TWO OF YOU, this is an UNSAFE HOTEL‼️

‼️❌Avoid at...

Stayed here on the 25th of June, friendly reception and easy check in....We booked a triple room looked nothing like the pictures....went 2 the lift 3 of us squashed in like sardines....Went into room curtain closed and window wide open? Boiling hot as radiator was on, so I went 2 turn off but it was already off.....told reception they looked at me like oh turn it off then told them it's off they said they would have a look.....anyway we dropped off our stuff and went out. Returned and reception told me it's sorted now....went up 2 room radiator still boiling hot, 3 of us in such a tiny room in the summer and radiator on full??? Anyway got ready 2 go out sweating and uncomfortable.....when I went down 2 reception on our way out 2 theatre I stressed that I couldn't come back and sleep in that room 37 with the heating on please do something about it....on our way out room 38 was open I peeped in and felt the radiator as I was going 2 ask 2 be moved only 2 find radiator boling hot 2....reception staff looked at me puzzled like I was not speaking English...assured me they would deal with it.....on our return new reception staff said its all sorted, felt relieved only 2 find the radiator still boling hot....I gave up hope and endured a horrible nights sleep and 2 awake with a migraine.....ruined my sight seeing tour the next day and my trip overall....you don't expect the heating 2 be on in summer will never stay or recommend this place 2 anyone stay clear and go else where. Rooms are cramped can't even get in or out of bed comfortable better places 2 stay....Very disappointed with stay NEVER...