April 24 My 3rd stay at this hotel..... Read the description and reviews folks;
There are no lifts (elevators). This means you have to carry your cases to your room. As this is a charming high ceiling building, this means that the high ceilings make a lot of steps between each floor.
There is no onsite eating facilities. I recommend the Cafe at the Italian Gardens for breakfast and The Victoria pub at Strathearn Place, Tyburnia. Come on folks.... Be adventurous!
Reception is not staffed 24/7. If you need assistance,byou can either go to ground floor reception and dial 0 on the phone to connect you to the sister hotel over the road, or toddle over the road to the sister hotel to speak to someone in person.
This place is great; a few steps from Hyde Park and the Central Line, you have London at your fingertips. Didn't mention in my previous review that each room has its own AC and heating controls.
Was in ground floor room 702 this time, view to the front, but set back from the pavement which was nice.
---------------------------------+ 2023:
Very comfy room and exceeded my expectations in view of what I had paid. Spacious room with large bed, choir of pillows, mini fridge + complementary tea, coffee and water. Large TV. Walls a bit scuffed, light fittings could have done with a dust and a bizarrely ripped net curtain!
All in all very happy with this room and...
Read moreNot worth the price. They did not have the room ready until 3pm on the dot. Not even an hour early was it ready and when it was finally ready we were stuck on the 5th floor (there is no elevator). On top of it all there was basically no air conditioning. After climbing 5 tall flights of stairs it felt like a sauna in what is truly an attic. The room was small, the bathroom was small and the shower was small. It was very modern, but that is about the only good thing I can say about it. I got more cooling by opening the window than from the a/c. The most insulting thing though was that the price was nearly $400 a night! We could not even store our luggage at the hotel, we had to go across the street to the Westbourne Hyde Park hotel and store our stuff there for some reason. The worst thing was that while storing our luggage we saw how the Westbourne was 10 times nicer. We really wished we had reserved that hotel instead. Save yourself the heartache and wasted money and stay anywhere else, unless you like small places you have to hike to and you want to do...
Read moreThe only complaint I have about this hotel at all is that upon arriving I found out they have no elevator, so if you're placed on a higher floor you have to carry all your bags up and down the stairs, and every morning and evening you have to go down and up those stairs to begin exploring the city. I asked to be moved to the ground floor and my request was accommodated and everything after that was great. I can't speak highly enough about the service, Sana was the person I primarily worked with and she was knowledgeable and helpful every step of the way, providing extra items in the rooms as needed and giving directions for a tourist like me. She even looked up train schedules for me and recommended the best route to take. There is normal service and there's above and beyond, the hotel should be happy...
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