The Westbourne Hyde Park Hotel — Hotel in London

This hotel is a tourist trap!! While it advertises itself as a four stars luxury hotel, it’s nothing close to luxury or four stars. I have absolutely no idea where they got the four stars from. We paid almost USD900 for two nights at its Deluxe Suite over the coronation weekend via Agoda expecting it to be a nice room with all the very good reviews posted online and the premium that we’ve paid.

When we arrived at the hotel around 10pm on the Friday night, the reception area seems to be nice and decent with reasonably helpful staffs. However, when we went up to our room and opened the door, a very strong horrible sickening smell hit us immediately. We initially thought it might be the cooking smell from the prior guest so we reported this to the reception. The hotel staff came around with air refresher some time later saying it was cooking smell which should go away after the spray. The smell did disappear for a brief while but came back. It never went away during our entire stay even we had windows opened and had the room sprayed. I even made coffee out of the coffee machine just to cover the smell briefly. Obviously there are serious issues with their sewage/pipes/ventilation. The hotel is very well aware of the problem as the staffs weren’t surprised at all when we complained multiple times. Apart from the horrible smell, the room was very rundown and outdated. The towels are old and there are dirt marks everywhere on the wall. There is rust on the mirror in the toilet, moulds in the shower wall, curtain was broken, hair left on the pillow after room clean up. It was just unbelievable for a hotel that calls itself and charged as a four stars luxury hotel. Some other guests we spoke to in the lift also shared the same experience and we even saw a couple moved across to the hotel opposite the street.

I would urge everyone to stay away from this hotel and don’t be deceived by their fake 4/5 star reviews or how the reception looked. Having seen how the hotel manager had responded to bad online reviews in the past, I would not be surprised if they say this is bad campaign against them, quoting good reviews from other guests (which they have probably paid someone to write), questioning why we stayed in the same room if it smelled bad etc.. so these are the pics I have taken of the so called Deluxe Suites that they charged us for USD450 a night.

You can decide if this is a bad campaign made up against the hotel for no reason cos I have nothing else better to do. I am extremely disappointed with this hotel. By sharing our experience, I hope that fewer people will fall for their traps...

Going to start this review by saying it takes an exceptional place like this one to truly justify paying that little bit extra for a superb experience! Can't imagine staying elsewhere in London now.

Just came back from a trip to London - had stayed at about 7 different hotels in London over the years, including the Westbourne Hyde Park several years ago for one night. This time around, I remembered it being quite nice and since I was booking days before my arrival, I needed a quick fix. So out of convenience, I ended up booking my dates with the intention that I would cancel the latter half of the reservation and use the first few days to find alternative lodging for a slightly cheaper rate (this was for a 2.5 week stay).

Upon arrival, I decided I wanted to move some things around (which is too complex to explain in a google review) but ultimately, the host who greeted us (we later learned was named Christiano) was extremely patient in listening to what we needed and went completely above and beyond to accommodate us and giving us the best possible rates.

While Christiano was helping us out, we had the luxury of chatting with him a bit and getting to know him. His personality was shining and we quickly felt so welcomed by him. Every morning as we exited the hotel to embark on our adventures, we happened to catch Christiano in the lobby, and he greeted us with a beaming smile, wave, and "hello!" that wasn't just a "I work here and need to be polite to our guests" kind of greeting - but a genuine "ah I'm so happy to see you, have an amazing day" kind of greeting.

It seems like a small thing, but the genuineness in his greeting was what made us decide to ultimately stay at the Westbourne the full duration of our trip. In terms of the lodging itself, the rooms were spacious, clean, had a lovely view of classic English architecture, and was even equipped with a stovetop, dishes, and microwave (ideal for anyone staying for a while not wanting to exclusively eat out). There is a great little food shop around the corner, as well as a residential street with local eats. 3 minute walk from Lancaster Gate tube station so all of London is right in your hands!

The only complaint I have is that they didn't have the channel that showed the premier league :)

Looking forward to staying here again...and...

I am writing to record the following: I was staying at The Westbourne Hyde Park Hotel in Londo, UK from July 06 to July 13. On the morning of July 12, I left the room and I forgot my wedding ring on the nightstand. When I returned to the hotel at night, the ring was not there. I reported the situation at the hotel reception and the person who was there told me that in the next morning he would inform the manager to check the security cameras and investigate. On the morning of July 13, when I was check out of the hotel, nobody told me anything about it. I asked for the manager who, without even offering an apologize, he limited himself to charging the last night pending payment, he told me that the staff had informed to him about the situation and that he will contact me if they will find the ring. I understand that it is not a lot what the manager can do to solve the loss of an object inside the hotel room. However, he should at least offer an apologize and show concern at a possible theft, the indifference of the manager is disrespectful, it shows he was not interested in the facts, so it seems that he is used to hear about these situations. My wedding ring has unquantifiable sentimental value to me. Although I'm 99% sure my ring won't show up, but I want to at least express my angry for my ring's disappearance and the hotel manager's lack of empathy. Today the power of social networks allows us as citizens to give our opinion and inform others so that they are warned. I await...