Paddington Apartments — Local services in London

Please note - I did not stay at this apartment but the experience I had with them was horrendous - I have never had such poor communication or customer service in my life!||To summarise we had booked a 3 bedroom apartment for 4 adults. The confirmation of where to pick up the keys came through less than an hour before we arrived (at 4pm not 1pm as we were originally advised)|Upon collecting the keys and entering the apartment we found this to be a 1 bedroom apartment. We could not get through to the person / company we had booked through – texts and calls were unanswered ( I did reach the facilities manager however who was on holiday abroad and was still more contactable than the person managing our booking) |When we were finally contacted we were told the room was unavailable 3 days prior to our stay – Bedbugs were found! We had been moved into alternative accommodation. Not only was this not communicated to us in ANY way but we were also moved from a 3 bedroom apartment for 4 people to a one bedroom apartment with 1 double bed! How anyone could think this was a suitable substitution is beyond me. I am still at a loss as to why this was not communicated to me! |By this time we had 1 hour to get ready for a black tie event in London and had no further time to waste. We had no choice but to check into a local hotel |Once at the hotel we had newly booked I was contacted with another “alternative” – not only was this too late for consideration (and we had no faith in booking again) but it was also again unstable – a 2 bedroom apartment and almost 30 minutes from the original location. ||In addition when searching for last minute accommodation in London the 3 bedroom apartment was still showing as available! It is obviously used to fish for customers and I would question whether the 3 bedroom apartment actually exists! ||Whilst we have been refunded for the amount we had paid I am beyond disappointed at the communication and how we were treated and I am looking for compensation for the additional accommodation in London we...

First the positives: well located: few mins walk from Paddington station, near lots of shops/ eateries, but so are hundreds of mid range hotels.|Room was good size, check in whilst seeming complicated from the numerous emails from the company was pretty straightforward. Fully equipped kitchen, fridge, ironing gear etc. Free Wi-Fi ||Down sides: room must have been serviced prior to our arrival: clean towels and bedding etc but the waste bin hadn’t been emptied. TV had terrestrial channels but all of them were poor reception and not possible to watch anything. |The bed was just awful. A double bed by definition but little space for two. Am so mattress was so soft that you kept rolling into each other or off the bed. Bed base was low so difficult to get up if your knees are a bit crock.||My conclusion: all I really wish for is a clean room with a comfy bed. So long as I get a decent nights sleep I’m pretty cool with what my midrange or budget accommodation has to offer. I’ve stayed in several apartments before and this one was not as good as the others. For a couple on a weekend break I’d advise getting a budget hotel. Perhaps you’ll pay a little more but in the long run it will be worth it. |If however you are here for longer and on a budget, the ability to self cater and save money by not eating out all the time, it might be worth it. So, if you are here longer, you would have time to iron out the...

Itbooked Paddington Appartments due to the close location to Paddingstation and Heathrow Express, and was not disapointed,short walk to station and undergound. But that is where the good bit ends. Checking in and getting into the building was easier than I thought it would be, you recieve an email prior to 2pm with a door code to access the building. I booked a deluxe double room, only to be informed by the email that I had been upgraded to the family suite....be warned this room is in the basement, no windows, more like a prison cell, very claustrophobic. I assume with hindsight, that reavelling solo, outside of school holidays, the room i had originally booked could be sold more often for more money, at the end of a 4 night stay, I could not wait to leave. Very small bathroom. Kitchen sink blocked on the 3rd night, but it was unblocked the next day after ringing the contact number. Steep narrow steps down to room, no lift, very scary as a pensioner trying to drag a large suitcase up the stairs, no staff available to help. They also charge your credit card for possible damages but it only gets taken if they find damage, but it makes you worry that you are going to be ripped off. Street is dingy and the property next door had piles of rubbish piled up outside. All in all, a very depressing end to my UK stay. Great Location, but do not accept basement rooms...