Hampton Inn Alamogordo — Hotel in Alamogordo

On 9/13 I booked a reservation and paid $177.13 through Chase travel for one night. When I checked in on 12/28, the lady initially told me that she couldn't find my reservation. With a few minutes research she finally found my reservation. They asked for my credit card for incidental purpose. Next morning when I checked out I was told everything was fine and I was good to go. The front desk didn't offer to provide me any receipt and I didn't ask for it either as I already prepaid the stay and there is no expected charge.

After returning home on 1/1, I checked my credit card account and just found out the hotel charged me again in the amount of $193.40.

I called the hotel and spoke with the front desk (Daniel?) and he said they didn't receive the payment from chase travel for my reservation. So I called chase travel and was confirmed that the payment was indeed successfully made to the hotel. I called the hotel once again and the same person told me that the reservation from chase travel was not under my name, and he said I made another reservation on 10/20 through booking.com, which I never did. I assume that the lady who checked me in on 12/28 very likely messed up my reservation with another guest .

As I have the reservation confirmation email from Chase travel, I requested whether I could simply forward my reservation confirmation to their manager so that they could do some research why they double charged me. I forwarded the email to their manager (Angel) on 1/2, but I have heard nothing so far, not even an acknowledgement of receiving my email or any communication on their investigation on this matter.

I have filed a dispute with Chase and hopefully they will help me resolve this issue. It's extremely frustrating to waste so much time to deal with multiple parties on a problem with entirely the hotel's mistake. To me, the front desk and their manager who handle guest's request is not professional.

With this very unpleasant experience, I won't stay at this hotel again. For other customers who stay at this hotel, you may want to double check that you are not...

I recently had the pleasure of staying at the Hampton Inn, and I must say, it was an exceptional experience from start to finish. The hotel's amenities were fantastic, especially the refreshing pool area. The pool was not only inviting, but impeccably clean, providing a delightful atmosphere for relaxation.

One thing that truly stood out was the abundance of towels available. It's often a small detail that can make a big difference, and the Hampton Inn certainly excelled in this aspect. I never had to worry about running out of towels, ensuring a hassle-free and enjoyable time by the pool.

Moreover, the cleanliness of the entire hotel was impressive. From the lobby to the rooms, every corner was meticulously maintained. It was evident that the staff takes great pride in keeping the premises spotless, which further enhanced the overall experience.

Speaking of the staff, I cannot praise them enough, especially Teresa and her colleagues. Their warmth and friendliness made me feel genuinely welcome throughout my stay. They were attentive, accommodating, and always ready to assist with any request or question I had. Their positive and approachable demeanor added an extra layer of comfort and made me feel right at home.

Overall, my experience at the Hampton Inn was absolutely fantastic. The pool area, with its cleanliness and ample supply of towels, provided a refreshing and enjoyable retreat. The outstanding service and genuine friendliness displayed by Teresa and the entire staff were commendable. I highly recommend this hotel to anyone seeking a positive and...

I should have known better than to book at this hotel again but it is the only one in the area on my Hilton Rewards plan. I stayed in July and not only was a pending for my entire stay placed as usual on my debit account but then the night auditor charged my card each night we stayed and then upon check out my account was charged AGAIN! The pending holds are released usually within 3 days of returning home from the trip BUT if you are going to stay in this hotel make sure you budget 3 times the amount for your room! Never in all my travels has a hotel used this method that ties up funds 3 times the amount of the stay for the entire trip! I complained with Hilton Rewards in July who agreed this was not ok. The hotel owner/ GM never contacted me. They have a 100% satisfaction guarantee and I am certainly not satisfied. I have to work on these trips to see my son in the Air Force and the wifi doesnt work on top of the triple charges. This will be my last stay. I will escalate with Hilton again. I will stay with the Holiday Inn next door in the future but I will make sure that they are not owned by the same owner...