FURNITURE DEPOT — Local services in Alamogordo

ALAMOGORDO BEWARE!!! I am updating this post to reveal more about this crooked business. First off, if you read the face book reviews you will see one on there by Desiree Hacker. Five stars. SHE IS THE RECEPTIONIST AT THE STORE!!! Major red flag. Any business that has to have employees post positive reviews is shady. On to my experience. After calling and complaining about the box spring they sold me, which was nothing but a pallet wrapped in fabric, they agreed to get me a box spring that actually had springs. They were supposed to deliver it and take back their junk. Well they got a used one and made me bring back the old one and pick up new one so no stars for standing by their word or professionalism. One last thing AND VERY VERY IMPORTANT!!! Do not UNDER ANY CIRCUMSTANCES accept any offer by them to get you financed. Curtis Hacker is a con man who will take your banking info and use it to get a loan from shady, fly by night, loan companies in places like Georgia. These companies grant high interest loans and once they have your info they will refuse to allow you to pay off the loan early and if you tell them not to take money out of your account they will agree but then they go behind your back and do it anyway. A good friend of mine has had his account overdrawn by the loan Curtis set up without his permission three times. Curtis told him the loan was in house but it was a lie. All that creep wanted was to get his money for the furniture, regardless of the reputation of the loan shark he was giving my friends info to. Bottom line, AVOID THIS PLACE AT ALL COSTS. THEY SELL JUNK AND ARE THIEVES. THEY HAVE NO INTEREST IN HONEST BUSINESS AND SHOULD BE SHUT DOWN. I will be working to get others in Alamo who have been cheated by these guys to join together in a civil suit to get monies returned and hopefully rid our community of this underhanded...

Purchasing Process: There are limited furniture options here in Alamogordo, but my family and I are happy we chose National Furniture Liquidators (NFL). We visited ALL of the furniture stores here, with NFL leaving the biggest impression. They offered a large variety of furniture from living room, bedroom, and dining room sets. Not only did they offer a large variety of options, but the prices were i.n.c.r.e.d.i.b.l.e! We worked with Mark, who I believe, is the Manager. He was upfront, honest, and extremely helpful. What I TRULY enjoyed about working with Mark is he was not pushy. He wasn't following us around the store saying "look at this, check this out" and trying to make a sale. He was providing information, gave us insight, and let us roam. He was there when we needed him and gave us space to breathe and explore. He was very professional and extremely helpful. Loved working with him.

Moving Process: So our furniture arrived with two very respectful young men, Dominic and Devon. They set up all the furniture quickly and correctly. The only problem, which wasn't their problem, was some of our furniture was already damaged inside the packaging. Dominic got on the phone with Mark, Mark said he'd take care of it. And guess what? It's being taken care of. The process was easy, smooth, and painless. I can't say it's an inconvenience because it is being handled. Mark is pulling through and the movers were extremely helpful.

I'd recommend working with these guys. If I need anything else, this is automatically the first place I am going to go to in Alamogordo. The honesty, openness and ease of communication, purchasing process, the delivery - EVERYTHING - I loved it. Only part I didn't enjoy and felt bad for (since the delivery dudes have to do a lot of back and forth) was the damaged furniture, but again - that is being taken care of.

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Purchased a king size bed set from this establishment back in November. The wrong size bed was brought during the first delivery attempt. They came back later with the correct size but wrong color. We were also missing a nightstand and were told it was broken. They said an order for the correct color bed set and a new nightstand would be placed. My wife called multiple times and was never given a straight answer. Kept giving her the run around and said they would call us with an update. I went in to the store a few weeks ago to get this matter resolved. The manager assured me it would be taken care of and he would call me within two weeks. Still haven't heard anything and when I tried contacting him today, he didn't answer. Not having the products you paid for 6 months later is ridiculous. Their customer service and communication has been terrible. Definitely will not purchase again from this store. Recommend others shop elsewhere and avoid the hassle we've been...