Staybridge Suites Albuquerque North by IHG — Hotel in Albuquerque

This is hands down the worst IHG hotel I have ever stayed at. With work I stay long term in many hotels which gives me a great insight overall. I am not impressed with this establishment .

Pros: we had a very select few of the employees that were hospitable and a joy to see. Two of the front desk ladies , Ellie and Debbie, I believe ,were great. Always smiled and greeted guests and even made my young son feel very welcomed. The dinning room hostess Aida was also very helpful and hospitable. She went out of her way almost every morning to talk with us and my son.

The breakfast was decent and they even offered some finger foods in the evenings.

The hotel had a lot to offer such as a small gym, pool room with hot tub and a very nice fenced off patio area. Unfortunately the gym room had standing water in it more than once during our stay allowing electrical plugins to be submerged ( picture added ) the hot tub was out of order more times than not and the out door patio was used as a smoking pit by both guests and employees rendering it useless to anyone wanting to just enjoy outside.

Cons: Upon arriving our room was pretty outdated and showed not only damages but severely worn out furniture. The room was FILTHY. ( pictures added) the foul smell of the room was never conquered during our three month stay here. Countless odor sprays, candles, fans, even left the windows open most nights when cool enough to try and air it out. When we left it still stank and the smell stayed with some of our linens even after arriving back home days later.

Also upon arriving our ice maker didn’t work. We called the front to notify and we were told maintenance would be there shortly, they showed up three days later. Upon arriving the employee turned the entire unit off destroying $300 in groceries and leaving my $1000 worth of insulin sitting in a non refrigerated box. The hotel did give us a $300 credit to our bill after a month of asking about it with several employees and finally calling IHG guest phone line.

They decided we not only needed a new fridge at this time but a new microwave and dish washer which did nothing but cause large amounts of inconvenience and more messes for me to clean up. The employees WALKED all over my kitchen counters leaving boot prints and left saw dust from drilling. I was left to clean this myself. ( pictures added) They also left the heavy microwave hanging by one screw for over an hour while they were out of the room. Leaving my 6 year old son and I in the room with the barley hanging lawsuit .

The dishwasher was the worst. The guy who installing it was clueless and installed it incorrectly not once, not twice, but three times.

The first time he left all the packing material in it and started the washer. Left that mess for me to clean up and throw out. It also leaked , flooding our room every time we used it. We called the first three times and gave up on their competency after that.

The housekeeping staff were useless. They spent most of their time on their cell phones or in the office next to our room where they were disrespectfully loud on the daily. We asked them twice if we could have a few fresh towels and we’re told they couldn’t speak English sorry, and had backs turned on us.

Also the hotel staff took all the front spots leaving the paying guests to walk.

Our encounter with the management was not dealt with professionally and we actually received a complaining phone call from her because we called IHG.

The amount of dog urine in the ONLY elevator was disgusting and smelled great on those nice hot days. Speaking of hot days our ac was unable to keep up and hit 90’ in our room more than once. Probably due to lack of maintenance on their machine. Take a peek at the rooms air filter.( picture added )

The list of inconveniences we experienced while here are absolutely staggering and would be comical if I listed them all.

Despite being the highest rated IHG rewards member you can achieve , we are taking a break from IHG after this stay. I am currently sitting in a Marriott as...

I called the reservations line from the IHG app on June 9th, 2025, to make reservations for a King Studio Suite on June 9th, 2025. I made a reservation for 6 nights, checking in on June 28th. I called back on June 20th to see if I could extend my checkout for the same room by July the 5th. I was told that I would get the King Suite for an additional night. Upon checking in, my reservation had been changed to a double queen suite. I told the guy at the desk that I had originally reserved a King Suite room and gave him my confirmation number. He looked surprised and stated that it was supposed to be a King Suite, but there was nothing he could do now. After some discussions about possibly moving the next day or two to my original king room, I said fine. I had just driven over 600 miles to get here. I went back to my vehicle and got my wife and kids to look at the room. We walked into our room, and it was occupied by another family. I walked my family back out to our vehicle and went back to the front desk to confront the gentleman at the desk about the room. When I told him that the room was occupied, he was very shocked and stated that he needed to find out who was in the room. He said he was sorry and would change rooms if that was ok. At this point, I was not comfortable staying at this hotel because these people did not know who was in what room. I told him I would ask my wife if she felt safe staying here. She said no! I walked back in and told the guy I wanted to speak to the manager that this was unacceptable. He stated he was the manager. I told him I wanted a full refund and that I would find another location. We spent the next hour and a half calling and searching for a different hotel. We wound up staying at a Holiday Inn with both hotels that are part of the IHG, and I am a silver elite member and have never been treated like this. I was not offered any discount and a guarantee that this would be resolved when I called the corporate office to start a full official complaint. I have the case number and will do everything within my power to ensure that this situation is dealt with properly. When I made a formal complaint, I did not feel that it was taken seriously, nor was it going to be addressed. You offered a military discount, not a discount, because you screwed up my reservations. Your management...

I don't normally leave negative reviews, but I was disgusted with how I was treated here. When making my reservation I explained to the hotel staff that we were renovating our home and had to be out of our house. I said we needed a place to spend the day and night and that we had a two year old who would need to take a nap. I specifically said we needed to be able to check in sometime mid-morning. The agent said that wouldn’t be a problem. I even asked if we needed to pay for an extra day to ensure an early check in and was told that wouldn’t be necessary since I'm a spire elite member. She said I could check in as early as 8 am, but I should call first to ensure a room was ready. She said she would annotate the account with this info. I called the next morning and was told we'd have to wait until noon. We arrived close to 1:30 and when we checked in, the Assistant Manager looked at me like I had five heads when I said I was there to check in. He was the only one at the front desk and was on the phone the whole time. He never asked the caller to hold and seemed inconvenienced by my presence. In between his phone conversation he told us a room wasn't ready and we'd have to wait until 4. He was not interested in helping us at all and kept spouting off hotel policy. I explained our situation and he straight up didn't care. He said our account wasn't noted with anything and there was nothing he could do. He was rude and inconsiderate. I asked if he could have our room cleaned first and he said that because of Covid it takes longer to clean the rooms. I asked if there was anywhere our son could lie down until our room was ready and he pointed to the breakfast area. When we finally got the keys to our room (close to 5 pm) we asked for some extra towels and a blanket. There were only three towels in our room and it was a room for five people. We asked for these twice and they never came. The room was beat up, dirty and we found dirty socks in the couch and toys under the dresser. The only positive experience was probably the breakfast. It was pretty good and the breakfast...