TownePlace Suites by Marriott Dallas Arlington North — Hotel in Arlington

I had a two night stay here while I had some major home repairs being completed. ||The positives:||- The rooms have obviously been recently remodeled and are spotless. I particularly appreciated how all of the utensils, serve ware, etc. in the kitchen were immaculate. The inside of the fridge looked like it had never been used before. Everything was so clean! I like to stay at Marriott Towneplace Suites and Residence Inns as I prefer to make my own food, and obviously that gets dicey if the kitchen is yucky. ||- The staff are incredibly friendly! The man at the front desk when I checked in was so kind. Same with the lady who was attending the breakfast area. And man oh man - the coffee was so good! ||- The amenities are great. I made use of the gym (brand new gear, and super clean, although very small - I'd been uncomfortable if I wasn't the only one in there), nice pool (which looked clean, and was being actively cleaned while I was there), and basketball court. They also had corn hole. So fun! And I noticed a grill too, but didn't get a close look at it. ||The negatives:||- The parking situation is interesting to say the least. Not very many parking spots available in the front, and a bit more in the back. It wasn't immediately obvious there was a back parking area until I checked in and was made aware of such. Many of the spots in the back are currently blocked by a couple large construction storage containers. All parking spots are very skinny/small. I drive a very small car and it all still felt tight. Seeing as the vast majority of Texans drive oversized pickups, this won't work.||- The internet is slow and cut out a number of times, including when I was in the middle of a work meeting. There isn't an option to upgrade to a higher speed internet option for a fee like there is at many/most other Marriott properties. I found this particularly surprising for the area. ||- I was awoken in the early morning (roughly 2 AM) by car horns. Couldn't tell if it was a car security system going off in the parking lot - was half worried it was mine (it ended up not being mine). The area is semi-sketch (actually make that mostly sketch - across the street at the water park it's fine....hotel side of the street it gets weird). ||- Breakfast food options were incredibly limited, particularly in comparison to other Towneplace Suites I've been to in the area. They had a host of oatmeal toppings, but no vat of plain oatmeal. Just a variety of pre-flavored and sweetened oatmeals that did not need such toppings. The hot food options were limited and disappointing, and appeared as if they had been picked over and nearly destroyed, even early in the morning. No plain eggs or hardboiled eggs. It was hard to build your own breakfast if you didn't like and/or were unable to eat the available options due to food allergies and other dietary issues/preferences. I will reiterate the coffee was AMAZING. The caffeine was the one and only positive of breakfast. ||- The ceiling in the bathroom area of the room was incredibly low. I am very short (a tad less than 5' 5"), and could still touch the ceiling by simply raising my arm. Particularly worrisome as they had a mercury bulb sprinkler in the bathroom above the shower/toilet I could've easily clipped with my hand. Heaven forbid anyone taller try to shower there - most everyone I know is...

I had a two night stay here while I had some major home repairs being completed. ||The positives:||- The rooms have obviously been recently remodeled and are spotless. I particularly appreciated how all of the utensils, serve ware, etc. in the kitchen were immaculate. The inside of the fridge looked like it had never been used before. Everything was so clean! I like to stay at Marriott Towneplace Suites and Residence Inns as I prefer to make my own food, and obviously that gets dicey if the kitchen is yucky. ||- The staff are incredibly friendly! The man at the front desk when I checked in was so kind. Same with the lady who was attending the breakfast area. And man oh man - the coffee was so good! ||- The amenities are great. I made use of the gym (brand new gear, and super clean, although very small - I'd been uncomfortable if I wasn't the only one in there), nice pool (which looked clean, and was being actively cleaned while I was there), and basketball court. They also had corn hole. So fun! And I noticed a grill too, but didn't get a close look at it. ||The negatives:||- The parking situation is interesting to say the least. Not very many parking spots available in the front, and a bit more in the back. It wasn't immediately obvious there was a back parking area until I checked in and was made aware of such. Many of the spots in the back are currently blocked by a couple large construction storage containers. All parking spots are very skinny/small. I drive a very small car and it all still felt tight. Seeing as the vast majority of Texans drive oversized pickups, this won't work.||- The internet is slow and cut out a number of times, including when I was in the middle of a work meeting. There isn't an option to upgrade to a higher speed internet option for a fee like there is at many/most other Marriott properties. I found this particularly surprising for the area. ||- I was awoken in the early morning (roughly 2 AM) by car horns. Couldn't tell if it was a car security system going off in the parking lot - was half worried it was mine (it ended up not being mine). The area is semi-sketch (actually make that mostly sketch - across the street at the water park it's fine....hotel side of the street it gets weird). ||- Breakfast food options were incredibly limited, particularly in comparison to other Towneplace Suites I've been to in the area. They had a host of oatmeal toppings, but no vat of plain oatmeal. Just a variety of pre-flavored and sweetened oatmeals that did not need such toppings. The hot food options were limited and disappointing, and appeared as if they had been picked over and nearly destroyed, even early in the morning. No plain eggs or hardboiled eggs. It was hard to build your own breakfast if you didn't like and/or were unable to eat the available options due to food allergies and other dietary issues/preferences. I will reiterate the coffee was AMAZING. The caffeine was the one and only positive of breakfast. ||- The ceiling in the bathroom area of the room was incredibly low. I am very short (a tad less than 5' 5"), and could still touch the ceiling by simply raising my arm. Particularly worrisome as they had a mercury bulb sprinkler in the bathroom above the shower/toilet I could've easily clipped with my hand. Heaven forbid anyone taller try to shower there - most everyone I know is...

I stayed at the Arlington North location for 2 nights April 24-26th- 1st night I was checked in using my same card that I use for incidentals. I wasn’t informed about what kinda of card this location preferred. But I was told, after already having my card swiped and keys made, that the WiFi is out due to some storm damage. The next day I went to extend the stay, since the WiFi was out, I couldn’t finish my assignment, and needed the extra rest. Since I used a third party site, I had to make a whole new reservation for each stay. Which meant 2 separate incidental fees. I go to check in with the front desk and at that time I was told by Candice, That TownePlace suites don’t take prepaid cards, and she would have to inform her GM. From that point, I observe that there is no communication between staff or lack of training, however I explained to them my concerns and how that this information was new to me and how I felt about the situation and in turn shouldn’t be reprimanded by false information or lack there of. Consequently they were responsible for the miscommunication and honored the agreement. I was also informed that they don’t want people using prepaid cards as forms of payment because they take up to 7-10 business days to refund the money, unlike the normal 3-5 business days Im custom. As of May 4, I still have yet to receive my refund. As well they were still showing pending on my account summary. I immediately contacted my bank and they informed me, that not only were payment status read pending, but they have the ability to hold my money until MAY 11th!!!! I was shocked and very upset at this new information and reached out to the location. They of course just repeated the same thing that they said before. Only this time they were very unapologetic, didn’t emphasize with my problem and proceeded to make me feel as if their hands were tied and conducted themselves in a nonchalant manner and was hesitant to give me the corporate contact and they’re names. GM Alyssa I believe, I never seen her face and refused to call her superiors. Stating, once again misinformation, that the office was closed. Without even suggesting leaving a voicemail or email. In addition, she stated that this was a franchised location thus the brand standards of Marriott were not applied nor informed. Seeing as they were not being any kind of help. I located the contact information for cooperate and left my own voicemail. When I reached out to Marriott, I was dumbfounded by the policy method that the use for this situation. This is to send you and your concerns back to the location where they were placed and hopefully they will handle it. In other words send you on a wild goose chase to get absolutely nothing done. Everyone I talked to disassociated from taking accountability and gaslight you till you move to another and then it’s one person after next repeating the same script as to Confuse and convince outsiders that they are an organized and stable. When in reality just policy made to keep the policyholders from dealing with any real complications. Be careful dealing with these hotels out here in Tarrant County they are just as corrupt and wicked a scammer on...