Aloft Dallas Arlington Entertainment District — Hotel in Arlington

FALSE ADVERTISING

I called the reservation number listed on your official website prior to booking our stay at Aloft Dallas Arlington Entertainment District to confirm the difference between the regular room rate and the package with breakfast included (2 adults and a child per room). I was informed (please feel free to listen to your recorded customer service call from me) that it will include breakfast for me, my husband, and my 6-year old. I asked if I can pay for my mom joining us for breakfast and confirmed that this hotel serves buffet breakfast. Customer Service said they can charge the extra head(s) to the room when my Mom joins us for breakfast before exploring the area. I was also assured that there will be room service if we get lazy to go downstairs to get breakfast. This information is very important to us because we invited family members staying at a different hotel to join us for breakfast and we will be paying for them. I was also informed that there will be trolley to take us from our hotel to different areas such as the ball park, six flags, etc. After hearing all these, I went online and booked our hotel for 2 nights and selecting the 'Breakfast Package'.

Fast forward to checking in, I asked the gentleman where the breakfast buffet will be so I can tell those we invited for breakfast. I was informed that there was no breakfast buffet but a table with muffins/bagels and self service kiosk where you order and the receptionist will bring it out when ready. Not even a typical cafe where you order and they will serve it on a plate. They give you about 4 choices of warm breakfast that you can choose from the screen next to the check in desk. They look like breakfast plate. You choose which one you like, go to the check in desk and pay using the $10 per head voucher they give you when you check in (in our case we got 6 $10 vouchers for me, my husband, and my child for our 2-night stay), then you wait and get your food from the check in desk when it's ready. If your food is over the $10 voucher per head, then you pay extra.

Fast forward to the front desk calling our name to give us our 'breakfast plates' that we selected from the screen. They were hot breakfast in a coffee paper cup. Scrambled eggs, potatoes, and cheese all mixed together and were put into a paper coffee cup. We had family over and we were feeding them breakfast in a paper coffee cup. There was no buffet, no room service, and the trolley service they sold us...

The management staff including Josh McNeal, Jason Allen and Jorge Vera has cause my company and I grief. I usually reserve and use there meeting room space to run my business on Sunday’s. I do this because the space I lease during the week does not run the air and heat. It’s my goal to make my customers comfortable. On Tuesday of this week I was informed that I would not be able to use the space due to Marriot implementing a rule that meeting space cannot be used during this time due to the virus. This was not true! The reason I know it’s not true after they canceled my reservation I booked at another Marriot location and was give the correct information. During this time Marriot, like most companies are limiting groups to 10 or less. I should been able to still use the meeting space because my group doesn’t exceed 7 people including myself. Now this is not the part that upset me, it is what happens next. They already charged my credit card, they charge me for the room and then put a hold on my card for an additional $165.00. They said the hold was for incidental. I had the hardest time getting them to refund my money, after they SAID they refunded my money I then had a even harder time getting them to provide a receipt to me. And then lastly I have a hold on my card and have to wait for 7 business days to be taken off my card. I never authorized them to put a hold on my card. This information is not listed in any of the forms I signed when I rented the space. Because of this I had to go to the bank, cancel my card. All of this has literally consumed 2 days of my life. When I spoke with the new location where I will be renting, again that is another Marriot property they agreed this is shady business practices, I have now file a official complaint with Marriot. I have all this information recorded on my cellphone to prove my story is true. If you need to book a meeting please go elsewhere and save yourself the trouble with...

I have stayed at this property 3 consecutive weeks on business trips. This property is disappointing in regards to safety and noise. Two nights this trip I found the east outside stairway door propped open (4:30AM) with a plastic bottle. I alerted the female hotel staff member regarding this and she said it would be taken care of. She made an off the cuff comment that the door being open could let homeless people get in. Ironic she said that because this morning while leaving i entered the same east stairwell from the 5th floor. When I opened the door there were at least two homeless people sleeping on the stairway landing just below the 5th floor door. I turned around and walked all the way back to the elevators and went to the lobby to talk with a staff member about the issue. I looked around and waited for 10 to 15 minutes but the were no staff members in sight or sound as I called out to them and even knocked on the hotel staff door. On top of this significant safety issue your rooms are of cheap quality and even though this hotel is not that old, the room i stayed in (535) had numerous issues with the shower area such as paint peeling off the ceiling,  plumbing fixtures coming apart, etc.  Lastly, this has to be one of the noisier places I have ever stayed. the walls and ceiling are apparently so this you can hear your neighbors talking, using the toilet, walking, etc.. The rooms are all furnished with cheap Ikea-like quality furniture that must appeal only to millenials.

Such a disappointment and unnecessarily so. I will not be a return customer. I gave it 3 different chances hoping things would improve. They...