Austin Premier Mattress — Hotel in Austin

After a couple of failed experiences during last six months we started to feel a bit frustrated. In fact, nowadays, finding a mattress can be a very overwhelming experience. Online shopping has been very well stablished during last years to the point that you could feel that the only alternative, which is not a correct assumption. In fact, online mattresses and their continuous “promotions” are literally everywhere. Reached this point and persuaded by thousands of “very satisfied customers” we started our own research. The more we dogged into the customers reviews the more we felt that something was wrong. We were very doubtful with the quality of a mattress that offers you pillows, bed linen, 365 days trial period and an enormous advertisement effort for a bit more of one thousand dollars. Reached this point we decided to go back to what never failed. We decided to look for a local Company that fabricates its own mattresses and responds for the quality of its products. At this moment is when we read the Google reviews about “The Urban Mattress”. We rapidly empathized with other reviewers/customers and felt excited to go to its shop in Central Austin and see how the team could help us to end with the very poor rest experienced during last months.

As soon as we had the opportunity we went to the showroom and met Stu. He is an excellent person, a very educated and knowledgeable professional that very soon understood our needs and assisted us to find the right match that could fulfill our needs. In some minutes and after a very enriching conversation we felt confident and happy to go ahead with our purchase. Along with the invoice, the delivery date was set. I admit that I was amazed with the certainty that Stu confirmed that the mattress will be delivered on that date and preferred time.

The fabrication period (just two weeks) passed quickly, and the day of the delivery arrived. All went as planned and we were precisely informed which allowed us to go ahead with our day and get ready to receive the mattress at hour preferred time. The mattress was carefully delivered in his actual size and put in our bed. From the first moment we felt that our mattress was as expected and exactly as the sample mattress tested at the showroom.

It’s been just three nights since then, but we are very satisfied and already having a very good rest with no aches and pain in the morning. We are fully aware that we will need some weeks to correctly evaluate this mattress but honestly, feels so good! The overall experience with “The Urban Mattress” has been great. Easy, hassle-free, with no stress and very professional.

I would like to end thanking the previous customers that took time to proceed with their reviews. Perhaps that’s the reason why I am taking my time today to share our very positive experience with The Urban Mattress, Stu and the delivery team.

Thanks for reaching the end of this narrative which I hope will help you to step in The Urban Mattress and find what fills your needs and expectations without the stress and uncertainty of buying online something as important as a mattress.

Update October 2024

Recently, we had another pleasant and very helpful experience with Premier Mattress. They truly exemplify what a customer-oriented business should be. Their passion, expertise, and genuine appreciation for everyone who steps into their facility...

Urban Mattress in Austin is one of the finest stores anywhere, besides being the best mattress retailer we've ever used. We can most highly recommend Paul and Shane and the outstanding product line they offer a most competitive price.

We were looking to replace our existing 10+ year old Tempurpedic mattress. We first talked with Paul about our options in the North Austin store, and Paul invited us to try the Vi-Spring mattresses at the Lamar Blvd. store. We spent over 3 hours trying the various mattress-divan combinations. I fell asleep twice during the trial - straight on the mattress with no pillow. We tried the soft, medium, and firm, and we really liked the option of customizing the firmness on each side if we needed. We decided on the Shetland Superb with divan and quilted mattress protector in the medium-medium firmness. Urban mattress quickly emailed us complete, detailed quotes on several options, including custom fabrics and configurations. We searched nationally for better pricing, and Urban Mattress was competitive with everyone. We placed our order on 5/31, and Paul quoted us the 6-8 weeks, since each mattress is custom made in England. They delivered on 7/21, and the setup crew did an outstanding job. Urban Mattress went the EXTRA mile by taking the bed we replaced to our other residence.

The Shetland Superb King with matching divan has completely changed the way we feel when we arise - well rested - a quality night's sleep. It feels so much better than any memory foam mattress we tried at any store and at any price. We especially like the all natural materials, and the handcrafted quality cannot be beat. We feel like we have purchased our last mattress!

We like the cooler feel of the all-natural materials, so we purchased a Vi-Spring Heaven Luxury Supreme Topper for another bed. Urban Mattress gave us a price at or lower than anywhere else on line, and Shane had it delivered directly to our house.

Overall, Urban Mattress has the most professional staff, quality products, excellent pricing, and the best customer service before, during, and after the sale. Shop all the others, compare prices, spend the hours trying out the mattress before you buy, and you will go back to Urban Mattress. We need to keep such a quality...

*updated 2/27/2021

The owner, Shane reached out about 9 months after I left my initial review. Although it was late, he was helpful in resolving the issues I had with my firm mattress. He let me even try a mattress topper before purchasing which was really nice. He gave me a deal on the topper as well and made it easy for me to pick up.

My overall experience here has not been good. I wanted to support a local business when I decided to purchase a mattress and based off reviews thought Urban Mattress was great! After a few different times in the store, I ended up purchasing the Ravenswood plush mattress. Delivery process was easy and they took my old mattress which I appreciated.

Upon getting my mattress, it was SO firm. I was a little nervous about this since I was looking for a more plush mattress. I waited about two weeks and it was still SO uncomfortable, no where near “plush”. I called and spoke with a man at the store and expressed to him how unhappy I was. He told me he understood and asked me “out of curiosity, which mattress did you buy?” I told him the Ravenswood and he said “I’m not surprised, that tends to be our most returned mattress.”

I hung up feeling so angry! Why did I not know that at first? No one told me the mattress would be more firm than the one in the store. On the phone he had asked me to double check the tag, maybe the firm one was delivered instead. I did and sure enough, it was the plush mattress but I’m still not convinced this is the same mattress that I tried in the store.

So I go in the store with my boyfriend who sleeps on it every night too and have him lay on the one I thought I purchased, he agreed it was much different than what we had received. The guy told us we could exchange it and would have to pay $100, plus the difference of whatever mattress we exchanged with.

I’ve emailed them twice with 0 response. So unprofessional!! They offered little help in...