Taco Shack — Restaurant in Austin

Food has gone way down hill. always smells bad inside like the garbage hasn't been taken out. My order is wrong 80% of the time . When I pay for an extra, like extra sauce or extra bacon I never get it. The fish tacos- they never include the jalapeño crema sauce even though the menu clearly states it comes with it. Salsas and sodas are often forgotten . Completely wrong taco orders given ( like they gave you tacos when you ordered enchiladas). Eating inside doesnt help- the staff has completely forgotten another co workers order. She politely had to get up and ask what the deal is. the cashier gives attitude when you ask him to make it right ( the thin tall male working front and drive through).

My coworker and I ordered food through the drive through. They forgot her coke . 40 secs later I got out of the car and walked to the window to ask for my coworkers drink - they refused to give me one unless I showed them our whole purchase from 40 secs previously before they would give her , her drink.

The other locations - especially the metric location - look how the owner responses to reviews. Really immature and disrespectful.

Look I don't know how to run a food business , I assume that margins on food are low and its hard to staff but.... if black slime mold comes out of the drink dispenser at the medical parkway location and you don't care. ... close some locations to focus on getting the business back in order.

Your customer reviews are getting 1 star now and Gemini ai is summarizing the reviews as a place with " impolite...

First, I get breakfast here almost everyday with the exception of the weekends and they NEVER give me a receipt. It’s always a younger girl with crystals, a grill or something on her teeth or an older gentleman that works the drive through. I went to this location on Tuesday 4/22/25 and order two tacos. One was bacon, potatoes and cheese and the other one was sausage, potatoes and cheese. Once I got to work, I realized they didn’t put the cheese on my tacos. I called back and spoke to Francisco and he stated that he would replace the tacos the following day. I go back on Wednesday 4/23/25 and I told a different person “Yoli” what happened, she told me that she didn’t see a note from Francisco. I had pictures of the food and tried showing her my transaction on my bank account. She said she didn’t want to see it because people lie all of time and was verbally aggressive. I couldn’t believe she was arguing with me. She also stated that Francisco is just a cashier so he shouldn’t have told me that. She said she wouldn’t charge me for the cheese for the tacos and that was it and pretty much said take it or leave it. I would like to say I’m surprised that I was treated this way but unfortunately I am not. To be a customer that used to go here all of time to be treated like this makes me sick to my stomach. This has been one of the worst customer service experiences I have ever had. And its obvious I will never, my family and friends will go to...

I was yelled at and harrases at the window by a fat lady with glasses. All because I purchased a large coffee and they asked me if i wanted cream and sugars and i said yes 5 & 5, they informed that anything over 3 they charge 10cents a piece, that is odd! I let them know, that is crazy, the struggle must be real, but so be it, charge me the addt. 20cents. When i pulled up to the window, the fat lady and one of the girls that work there start talking about me in spanish as if i didnt know what they were saying?! To their surprise, IM MEXICAN!!! 😂😂😂 i asked the lady, who was it that didnt say anything (in spanish) to her surprise, she got taken back because she knew she had screwed up by talking about a customer in spanish thinking i didnt understand, and so her response was to get upset and start shouting at me, telling me that she is ready to fight! Like what?! All because I expressed that it was odd that they were charging for addt. Condiments, LADY GET A GRIP! Horrible service, dont come here, the struggle is real if shes getting to riled up over somebody questioning their prices or calling them out when their talking bad about their customers in another language in front of them. P.S. go to my tik tok, i recorded the...