Starbucks — Restaurant in Brenham

As a frequent Starbucks customer, especially in the city of Houston where I commute daily for work...I am most often highly impressed with the training, professionalism, courtesy, efficiency, and customer service of most every Starbucks I go to. Not true at all for this location in Brenham. Especially the older gentleman (should definitely know better with supposed age/experience) that was working the drive-thru on September 4th, 2021 at 3:30pm to 4pm. After sitting in the drive-thru WAY past (20 minutes) my Starbucks APP projected pickup time of 3:38pm...I patiently did not mention my wait and just kindly asked for my mobile order under my "name". The aforementioned man working the window snapped at me that "you didn't notify us at the box?" I said, "No sir, in town (Houston) they allow/sometimes prefer I just roll to the window and ask for my order especially because my truck is loud and it has never been an issue." His response was, "You NEED to be SURE next time you always be sure to notify at the box!" This was said very rudely. I have never been told there was a specific rule to this app ordering but I have never had an issue and most certainly never been snapped at (as a paying customer who just sat 20 minutes past pickup time without complaining) as rudely as this man did. I'm open to criticism and being instructed if there is some Starbucks rule on how you pick up your order but this man's customer service was all off. Based on the wait time and his attitude...looks like this particular store is not up to par which is surprising...being in the country and not even used to the extreme traffic and pressure of the big city. ...

If I could given 0 stars I would. Waited in line for 40 mins before ordering a White Chocolate Mocha Frappuccino, which is their standard White Chocolate Mocha drink containing espresso. When I finally got up to the window I was handed a completely white drink, it was the same color as the whip cream on top that I had asked them not to add, so I knew something was wrong. It should be a light brown color because of the coffee in it. The picture on the Starbucks website even shows a brown drink! When I mentioned this to the man at the drive thru, he reluctantly took my drink back and told the other employee to scrape the whip cream off. Again I explained that it wasn't just the whip cream that was the problem, the actual drink was wrong. Instead of offering to fix it, he started aggressively arguing with me claiming that their "White Chocolate Mocha" doesn't have MOCHA in it and it's going to be solid white. At this point, I had zero confidence in asking him to make me something else and even my mom, who ordered a standard Pumpkin Spice Late, said her drink didn't taste right and she gets Starbucks every morning so she knows what it should taste like. All in all it was an incredibly disappointing and regrettable experience.

Edit: Just read a review from a year ago that said there was no coffee in her White Chocolate Mocha. THEY HAVE HAD THIS SAME PROBLEM FOR A YEAR?! Corporate needs to step in. We ended up going to the one in Giddings and the barista there confirmed we had not been mistaken about the drinks. BEST White Mocha Frap...

I was very disappointed with my recent visit at the Brenham Starbucks location. I have never been thrilled with this location and do not frequent any Starbucks, but this last visit left a bad taste in my mouth. (Please pardon the pun.) The staff working displayed a rude and entitled persona to all the patrons I observed passing through. Particularly the young man working at the register. The best advice I could give him would be to not treat customers like they are incompetent. You never know when one of your customers has had years of barista experience.(ahem) The other staff members were openly rude to each other and treating their trainee with extreme disrespect. I can't decide if I respect that girl for sticking it out, or feel sorry for her for not knowing that she deserves to be treated better. Please put your phones away when there are customers to assist and plenty of work to be done. The manager was wiping down tables and checking trash while the cashier was staring at his phone. One last tip to end this rant: if your business is out of multiple popular items, post a sign or signs stating this. It will prevent confusion and frustration when customers are placing their orders. The gentleman behind me attempted to order 3 different drinks before finally conceding and leaving the store. Don't cross your fingers that no one will order a drink with caramel, vanilla, or cinnamon....it's unlikely. On the up side, this will prevent me from returning to this Starbucks and therefore halting any cravings for an...