I live around 40 minutes from the IKEA Canton location.
I've only been to IKEA a handful of times in my life. Nevertheless, these times were significant in my eyes.
I moved into a tiny apartment and needed furnishing. I had my first out-of-college breakup and needed to get my own place. My first big girl job and needed an office decorated. Having kids and needing affordable/ sustainable furniture.
Each time I went were really big life-changing events that were stressful. Saying all of this because I've always found comfort in their restaurant. The food is fresh, and affordable, and many times it was as close as I could get to a home-cooked meal. It was the little bit of joy that I needed.
I hadn't been to an IKEA restaurant in many years as my life has become more routine until recently. A close friend of mine is having a rough recovery from a double mastectomy. She has several children with one being under 2 years of age. Not knowing what to say in difficult times for her and her family dealing with breast cancer. Not knowing how to show up for her so I invited them to an IKEA restaurant for a meal. We laughed, we are, and our kids played.
Ikea restaurant thank you for being the little comfort...
Read moreMy trip to this location was alright at first. I was able to find what I needed and got good service when I asked for it. My experience started to tank when staff was rude while moving items around the store, not excuse me or any polite interactions. Most would sigh if I took to long to get out of their way. This was all capped off when I went to pickup the items I had to get from furniture pickup. There was no one at the counter to help. My order came up on the screen, and I could see it in the walk way just behind the counter. I started to walk past there and there were 3 employees standing there talking and one of them proceeded to yell "HEY YOU CAN"T BE BACK HERE!" in a very rude manner. Her name was Martina and was very unprofessional. After yelling she proceeded to ignore my questions and told me to wait till she was available. From there I waited patiently for 10 minutes while she finished her conversation in the back with the two other staff. I felt this was very poor customer service, and this being the only location in MI I will have to take my business else where to an online retailer. Brick and mortar places wonder why people switch to online, this is a key for...
Read moreYummy, fresh, and pretty healthy choices available, served with a smile. Really good prices. Sometimes we stop here just to eat when it’s on the way. They were very nice to me that time when I mistook the operation of the creamer dispenser for the operation of the shoe organizer I’d just looked at and pulled the knob completely off and and braved a sudden sideways flow of cream like somebody had taken the sideways cap off a fire hydrant. They told me it happened before but it was probably just them being polite, as I sloshed through the lake of creamer and returned to the table covered in creamer, dripping from my hair, in my shoes…. unable to talk to explain what happened to my horrified looking mother I was laughing so much. There was a guy nearby getting a soda or something through it all and he looked at me right at the moment I was braving through the horizontal geyser of cream to put the cap back on like it was just the most normal thing on the world. ...
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