Chick-fil-A — Restaurant in Carrollton

This location has changed A LOT (NOT to the good) since tearing down and putting up a new store. The new drive thru line situation is awful!! Food can be cold before getting to the area to get it - while other lanes are basically empty. And this supposedly Christian corporation has joined the 'company greed over customer care' movement. For one thing, they've just taken away the comment bar for order takers to use to put customer requests in, and I was told customers can NO LONGER request anything special (like a thin/flat piece of chic on a sandwich rather than a fat/plump one. I've gotten 2 plumps before that were NOT cooked through in the fat part.) Their drive in staff are not nearly as conscientious as before. I sat and watched this week while 2 girls, right at the window, were having a great, laughing talk with each other. One girl was handed an order. She sat there and continued the conversation for at least 2 full minutes. I thought she must be waiting for a shake or fries or something, but NO - when they had their last laugh she THEN went and gave it to the person to my right who had been waiting all that time they were having a good time visiting with each other. Then LAST NIGHT, I pulled up to get my food and told the person I wanted my chix thin/flat. He went in to tell the manager. SHE WAS STANDING RIGHT INSIDE THE WINDOW having a young worker scratching her back - not a quick 'oh my, please scratch this spot I can't get to" but I PROMISE you - a very, very long time of having the staff worker run her hands up and down, up and down, across etc her back!! I couldn't believe it. It was going on when I told that young man to say I wanted a flat piece of chix and I watched as he went inside the store and up to the manager (still getting her back rub) and then he came out to tell me she said NO SPECIAL REQUESTS (as she was STILL getting her back rubbed) and then I asked him to tell her I wanted to talk to her. She came out and carried on about how they were losing money due to the time involved in processing special requests so it's no longer allowed (or course plenty of time for staff conversation and back rubs!) ALSO, they forgot to put mayo in the bag for a chix sandwich (as requested) and I had to eat a DRY sandwich, which I don't even like. And the chicken soup, which I've eaten for years, tasted different, and not good at all. I threw it away. Very sad they've sold...

First let me begin by saying, I love Carrollton Chick-Fil-A, I worked there in high school (which ways quite some Time ago) however, the problem solving skills and customer service skill of the younger managers is missing. There is already a thousand lines to navigate, and if you mess up my order it should not befall on me to create a solution, I don’t care how nicely you apologize in a demeaning way none the less. I can’t speak for how the manager was because she did not have a name tag on at all. Apparently, you can no longe order a large ice dream, the nice guy taking the drive-they order didn’t know this and said repeated my large ice dream back to me for confirmation. When we get to the window, the worker (who later identifies herself a a manager whom I was mid-sentence)stated we done sell larger anymore. We are cool, I just ask can I get a quart, sure but we can’t refund through the CFA app. So now we have definitely getting deaths stares from the car behind us. And even longer story shorten, I had create a solution which included me purchasing both the kid ice-cream and the quart. The go away point 1) CFA sell large ice-dreams, it summer and it’s the closest thing to homemade vanilla ice cream 2) teach your managers problem-solving skills that don’t require customers to spend MORE money on there order due to an employee mistake. It was only a couple dollars so I just left, but considering that I have two children at Central and a husband who works there, I already spend a small fortune at this store (just go check my app history). If you get my order wrong, I’m not gonna be mad but don’t make me spend more money and only provide a...

Today when I pulled into the far drive thru lane there were only 4 cars in line so I drove up to the last car. I did not see anyone taking orders while I was sitting there except behind me. They were not busy at all. I pulled forward as people got their order. I was all the way to the front when I finally got the attention of the guy bringing orders out. I told him that I havent ordered. He directed me to move out of the lane and stop by the stop sign. Then he started to explain that I shouldve known to stop at the island so someone could take my order. Nobody was standing there. If they had been I would've stopped. So he blamed me for not being aware of how they organize their order takers. If there was someone there when I came through, why didnt they come up to my car and take my order? As I said, they were not busy at all. The guy kept trying to explain how I was to blame. I interrupted him and asked that he just take my order. He then proceeds to ask me how my day is going several times and repeatedly asked if he could pray for me. Finally placed my order. He comes out with 1 small bag and my drink. I look at him and say, this doesnt look like 4 sandwiches. He realizes his mistake and goes back to get the rest of my order. Meanwhile my frozen coffee is no longer frozen and he hands me my order with no apology. Service is usually fantastic but this time it was horrible. By the way, if you ask someone if you can pray for them and they say nothing just drop it. Not every customer is a religious person and thats...