Motel 6 Cleveland, TX — Hotel in Cleveland

I will start out by saying I've stayed in many a Motel 6 in my time, and I thoroughly understand that they are a budget motel and will never be like staying in a Hampton Inn. However, this particular Motel 6 is a prime example of why many people perceive the Motel 6 chain as an awful establishment they don't want to go anywhere near. ||||First of all, the first room I was given wouldn't even unlock with the card key I was given. The desk clerk couldn't get it to open either. I was given a second room. After spending no more than an hour in there, I noticed the toilet tank would just randomly start running water from time to time, which was loud and annoying. I knew I wouldn't be able to sleep with that problem, so I asked for yet another room. Upon initial inspection, my third room seemed to have nothing wrong with it. Not so. As soon as the sun went down, I noticed a bug scurrying across the floor. After killing it with my shoe I saw it was a cockroach. Caution lights went off in my mind as I know darn well that there is never just one cockroach. I totally get that east Texas has a lot of bugs, but this was ridiculous. I used a cardboard pizza box as a swatter to kill dozens of cockroaches the one night I stayed here. I didn't want to touch the floor for fear it was a health hazard. I didn't even want to leave my shoes on the floor. I didn't sleep well at all due to being unnerved by the roach infestation. Before leaving, I shook out all my clothes in my suitcase just in case any roaches had found their way up in there. ||||In addition to that, other problems I noted were that the freezer in the mini-fridge did not keep anything frozen except for the massive amount of freezer ice that needed to be defrosted. All of the rooms in this motel are arranged in a sort of half-square / horseshoe arrangement with the swimming pool in the middle. This motel seems to attract a lot of migrant immigrant workers, who spent a lot of time out on the balconies and staircases using their phones. As a female, this made me not want to go anywhere near the pool, even if I did have any peace of mind that it was cleaner than my room, which I didn't. ||||On the positive side, I will say that the people who worked here were very nice. But their motel needs some serious help. I can't honestly say it is the worst I've ever stayed in, as there have been worse places. But this is definitely in my top 5 worst I've ever spent money on. As widespread and well-known as the Motel 6 chain is, I find it hard to believe that they couldn't afford to invest some money in this particular one to bring it up to livable standards, or at least get rid of the roach infestation. Perhaps that would mean condemning the building, though. This health hazard of a motel was totally not worth the money I paid to stay there. When was said and done, I paid nearly $20 more than the price advertised online ($45 vs. 65 total) Stupid me. There are much nicer hotels in the area for cheaper or the same price I paid to stay in this dump. It would've been safer and cleaner to sleep in my car in...

I reserved a room, whenever I get to the hotel my reservation wasn’t honored and then after being put in a room I start to unpack my bag and go turn on the AC when I heard the loudest noise coming from the unit knowing there would be no way I could sleep through that I went to the front desk to report the issue and get another room, upon talking to the receptionist she walked me down to another room across the whole property. Whenever she opens the door to find any issues before switching my room she announces oh the WiFi doesn’t work over here is that ok ? I told her sure as to not seem to be a nuisance, we walked back to the front desk to swap the rooms out in the system and I get back to the room and the double bedded room only has one pillow in the room for both beds and then I hear a drip drip drip from low and behold the tub valve that was leaking. So again I went to complain and asked if there was any way to get an extra pillow because I have my wife and daughter with me and was told NO I couldn’t have an extra pillow, so I explained that I disabled and NEED THE EXTRA PILLOWS that it wasn’t a want them there after she seemed to be sneaking me an extra pillow and for the deed act as if I needed to over look the tub valves leaking. So here I am and have been in the room now for 5 hours and my ac going out and is just blowing air and the compressor won’t kick on for cold air, at this point I’m beyond aggravated because I do have a small child with me and the temperature is a little warm so having to leave my door open I now hear a banging or clanking noise. So after again dealing with an issue I went ahead and shut the door and the banging continues for now going on two hours and I go outside to investigate to find I am next to a supply closet and laundry room with drier doors being opened and closed. I’m beyond mad and have not had a good stay here and I will be reviewing and reporting this establishment to the BBB and also consumer affairs of Texas if I do not have this huge inconvenience taken care of in some way, AND JUST A THOUGHT AND CONCERN MAYBE YOU GUYS SHOULDN'T ADVERTISE FREE CABLE TV CAUSE ALL THERE WAS HERE IS BASIC LOCAL CHANNELS THAT ARE FUZZY AND A WIFI CONNECTION I CANT EVEN CONNECT TO.

THANKS I HAVE NO OPTION ALSO BUT TO GIVE A 1 STAR RATING THIS WAS BY FAR MY WORST EVER...

The woman running this establishment on 7/27/22 was absolutely HEINOUS toward myself and 2 children when we came by to visit my brother who was on L.O.A. from the army. She snapped at me and my children telling us NO visitors were allowed and that I needed to go Hang out "somewhere else". She claimed my brother was told in his paperwork for the room there were NO visitors allowed and that we needed to leave. The reasoning She claimed was that Covid was still a threat and THIS is why i am not allowed to be there. Her demeanor was rude and cold. I do not understand the attitude directed at myself or my brother...it was unwarranted in all regard. It was demeaning AND insulting. After going silent (to avoid exploding on said employee) The employee decided to tell me that she would allow us "1 hour" but no more! This made no sense and FURTHER angered me as this shattered her previous "covid" narrative altogether. I left in anger and will not only NEVER go here again, but will spread this story like wildfire because she was an absolute witch. I do not know her true reason for verbally assaulting and berating us, but I do NOT buy "Covid" as an...