Hotel Indigo Columbus at Riverfront Place by IHG — Hotel in Columbus

My state was 11/2 to 11/3.

Upon arriving 30 minutes early, I was able to check in smoothly. I had a prior commitment and intended to quickly check in and leave, assuming I would only need about 15 minutes. I parked my car where the valet directed, as he understood I’d be in and out.

After checking in, I went to get ice while my daughter stayed to unload our luggage. The ice machines are only available on the 3rd and 6th floors, and since we were on the 5th floor, I first tried the 6th—only to find that the machine was broken. I texted my daughter to let her know I was heading to the 3rd floor for ice, and she responded that not only was the TV in the room non-functional, but the room phone didn’t work either. I stayed at this hotel about a year or so ago (with my job and not personal) and had the same issue with in-room phones. According to Tommy, a staff member, this is an ongoing problem that has yet to be resolved.

Frustrated, I went to the front desk, where they promptly called maintenance. Tommy and another team member accompanied me to the room. Unfortunately, they couldn’t get the TV working and began searching for a replacement. As maintenance worked in our room, we left the door slightly open. Suddenly, we heard loud banging, and Maureen, visibly irritated, entered. She demanded that I move my car immediately. When I tried to explain that I was planning to leave soon, she cut me off with, “I don’t care where you move it, but you need to move it now.” Her tone was aggressive, and she stormed out, slamming the door behind her, leaving us all stunned by her unprofessional behavior. Although my car had indeed been parked longer than expected, this was due to the issues with the room. Even the maintenance staff expressed shock at her behavior, with Tommy stating, “That was the last straw; we’ll be reporting her to the general manager.”

I later found a review on Google from June 29th, where another guest commented on Maureen’s poor people skills. This clearly reflects an ongoing pattern that hasn’t been addressed, suggesting that Maureen is not fully aware that, as paying customers, we can choose to take our business elsewhere.

While out at my commitment, I received a call from Tommy, informing me that they couldn’t locate a replacement TV and that I’d be moved to another room, 505, upon my return. Shortly after, Steven, whom I believe is the front desk manager, called to ask if he could move our belongings to the new room. When we returned, I asked for Steven at the front desk. He provided the key to our new room but, notably, did not ask for any ID, raising a security concern.

On Sunday morning, we encountered another issue: the room ran out of toilet paper. There was less than a full roll when we arrived, and when I tried to request more, I had to go into the hall to call because, again, the in-room phones were not functioning. Over an hour later, still no toilet paper had arrived, and we had to check out, relying on the remaining Kleenex in the room.

Before leaving, I saw Steven again and mentioned the toilet paper delay. He apologized and assured me that he would waive my parking fee as compensation, requesting my email address. However, it has been over a week, and the fee has not been credited. Steven also hasn’t followed up, making me question why he took my contact information at all.

I haven’t received any contact from the general manager either, leaving me to assume that either Tommy didn’t report the incident or that the general manager was informed but chose not to reach out.

The lack of a functioning in-room phone is especially concerning. Phones are essential for safety and security; guests need reliable communication with the front desk in case of emergencies or other urgent issues. My daughter was left without any way to call for assistance with the room’s issues, which is unacceptable and unsafe.

While Tommy was courteous and appeared genuinely concerned about the issues, Steven’s response now feels superficial in hindsight, especially given the lack of follow-through on his promises. Based on Google reviews, it’s evident that issues like double billing occur frequently at this location, which Steven himself acknowledged as “happening all the time.”

As my company uses this hotel as a preferred location for traveling employees, I will be relaying my experience, particularly concerning the safety implications of non-functional phones and inconsistent...

I was in town for five nights for a graduation formal and ceremony. For the area, this is the nicest hotel the area has to offer. However service quality is inconsistent with half of the staff being horribly rude for no valid reason.

The hotel is very tasteful in decor, atmosphere and the location is great. The rooms were plenty spacious and the bathroom is thoughtfully designed. The bed was extremely comfortable and that was very pleasant for those who have just finished a few months of military training.

My check in experience with a specific staff member was quite awful. She was rude, dismissive and condescending. For what reason? No idea but I gave her benefit of the doubt and figured we all have bad days and thought I caught her in one of them. Well…. Seems as if everyday was a bad day for her. Especially when it came to me and my guest but not our friends who were also staying within the hotel. Thats when it became relatively clear that there was a specific reason she was being nasty towards us and not our friends. With that being made evident, we just avoided contact with her in general.

Valet parking, if you have got somewhere to be… don’t rely on doing as you’re told to “text 15 minutes ahead” for your car to be brought up… every single day specifically in the evenings when I texted ahead of time, I would show up downstairs and be told they didn’t receive or see a text and I would be left waiting an additional 15-35 minutes. Irritated would be an understatement. So again, I found the only way I can guarantee anything is if I went down 15 minutes ahead of when I needed to leave and asked in person. Again, just irritating and inconsistent since the morning staff gave me no problems or claimed to not see the texts.

The day time crew for both valet and front desk were awesome. The demeanor, efficiency and friendliness of the day time staff was almost unbelievable in comparison to who’s working in the evenings. Could be a case of when the boss is in, everyone is on their best behavior but from the overall pleasant encounters of these staff members I really believe they’re just a better group of employees.

My only other gripe with the hotel was with housekeeping. I requested service once via front desk (aforementioned rude staff member) and was told the following day while I was gone they would come by. Well that didn’t happen so I requested service again this time via Customer Service support through IHG. I was “promised” they would come by that day again while I was out and they sure enough did not come by. I wasn’t demanding the whole room be cleaned top to bottom but I did need new towels and a light refresh and would’ve been so happy if that had happened when requested.

Overall, I wish the service quality matched with this being a nicer hotel. I really did enjoy the rooms, comfort, location and the decor of the hotel as a whole. I mean, that is why I stayed here as it seems to be the best hotel for what this area has to offer. In my experience aside from paying ‘more’ for being in a nicer environment, I also pay more to be treated with at least consistent friendliness. I can’t stress enough just how off putting some of the staff members attitudes were.

In conclusion if you’re here, especially for military related events then this is probably the “nicest” hotel but beware that service quality is...

I’ve stayed at many hotels in my time, but my experience at Hotel Indigo Columbus At Riverfront Place in March 2025 has set a new bar for what it means to be treated like royalty. From the moment we walked through the doors, everything about this stay was flawless, and it started with the wonderful front desk staff. A special shout-out to Joseph, who greeted us with such warmth and professionalism. He made us feel right at home, providing a smooth and efficient check-in while also giving us some insider tips on the local area.

Dining at the hotel was another highlight. The restaurant staff at Denim and Oak were exceptional, delivering top-notch service with a smile. The food was delicious—modern Southern cuisine with a creative twist that left us both looking forward to every meal. Each dish was better than the last, and the atmosphere was cozy yet elegant, perfect for both casual meals and special occasions.

Now, let’s talk about the breathtaking Eighteen85 Rooftop Bar + Kitchen. The panoramic views of the Chattahoochee River from the rooftop are nothing short of spectacular. It’s the perfect place to unwind with a drink while watching the sunset. The cocktails were expertly crafted, and the staff was attentive, ensuring we had everything we needed to enjoy the experience to its fullest. This rooftop bar truly stands out, not just for its views, but for its vibrant energy and top-tier service.

But the real cherry on top of our stay was Peter, the General Manager. It’s not every day you meet a GM who goes above and beyond in such a personal way. Peter personally walked us around the hotel, showing us all of its remarkable features, sharing the history of the property, and even telling us about nearby attractions. His knowledge of the area was incredible—he recommended some fantastic local restaurants and museums that made our trip even more memorable. To have a GM who genuinely cares about guest experience is rare, and Peter’s leadership was evident in every interaction. He didn’t let the demands of his position get in the way of ensuring we had the best possible experience. His dedication to guest satisfaction is something I’ll never forget.

This stay was particularly special for my wife and I as we celebrated our wedding anniversary, and Hotel Indigo Columbus made it a trip we’ll cherish forever. We can’t thank the entire team enough for their hospitality, attention to detail, and commitment to making our stay so memorable.

We will absolutely be back, and we look forward to another incredible stay at this beautiful property. If you’re looking for a place with outstanding service, incredible food, and a staff that truly cares about your experience, look no further than Hotel Indigo Columbus At Riverfront Place. Thank you, Peter, Joseph, and the entire team for making our anniversary one...