Crimson Cup Coffee & Tea Grandview Heights — Restaurant in Columbus

The employees are always some of the nicest and most patient people I’ve met, but any time I see or indirectly meet someone that reads as the manager type, whether of the coffee shop or the hotel, they never seem to be doing much of anything, always sitting around while their staff does all the work, even during rush hour. Granted I’ve only experienced this place during a rush once, but it still felt rude and I felt especially bad for the employees. Tip them well, especially if there’s only one or two employees working- which feels like their management cares even less about them. And I think it’s going for some 70’s-90’s aesthetic? It really, really doesn’t work. Looks fine but way too forced, and I believe it has caused some convenience aspects to customers and staff to just be non-existent. As well, there’s only a single table indoors for seating, the rest is outdoor. This would be odd, but there’s not much customer space to begin with so I can see why that’d be difficult. It’s a good place, and I’ve heard the rooms are super, their housekeeping crew sounds great, and their coffee is always a treat, moreso than the crimson cup closer to where I live. I just feel like it’s bogged down by higher ups I’ve...

I was excited to now have a Crimson Cup open that is convenient for me, but this location is critically understaffed. It is irresponsible (and a shitty experience for both customers and employees) to have one single barista working at any time, let alone morning commute hours.

Having waited 20 minutes for a coffee one too many times, I can confidently say that CC is going to go back to being a rare treat when I happen to be in Clintonville, and not part of my routine in Grandview -- at least until they fix their poor staffing...

My coffee was free this morning so you would think that I would’ve left five stars, but I left one because the service was so horrible that the barista forgot to ask for payment just like she never greeted me. I felt rushed when I placed my order and rush through the transaction. I waited to ask for a receipt and realized she never asked for payment. I left with my coffee. I will not return to this location. Sucks because this is the most convenient...