Bix Bistro — Restaurant in Davenport

Great food, horrendous service! My wife and I, along with my parents and another couple visited Brix yesterday for dinner. My wife and I had never visited this restaurant, but our parents and friends had and raved about the food. We placed a reservation earlier that evening and arrived just before 8 pm. The restaurant was not busy as only a few tables were seated, plus half a dozen people at the bar. We sat waiting for 15 minutes and just as we were about to head to the bar to place a drink order, the waitress finally checked in with us. At the same time, another party of 6-8 people were seated near us. After 5 of us placed a drink order and my mom requested a sample, we waited another 10 minutes to get our drinks and bread. Unfortunately, rather than wait to see whether my mom liked the wine sample to order a glass, she left and didn't return for another 15-20 minutes. We are now almost an hour in and barely able to place our food order. After 45 minutes, we still hadn't received our food, a refill on our waters or our drink orders, nor seen/spoken to the waitress when she comes over to offer us a free round of drinks because of the delay. However, as she was pouring our free round of drinks, the group that arrived 15 minutes after us were being handed their food! No explanation as to the delay or why the other group's orders were being delivered, just an apology and our food arrived 15 minutes later. Again, it was not very busy - only a handful of tables were seated, the hostess prepared tables, a bus boy delivered our drinks and cleaned up a table or two, and a short-blonde haired woman was helping deliver food. We even seen the chef come out in his grey chef coat and meander around the tables and disappear within 5 minutes. Obviously, we were not happy with the service and planned to reflect such in our tip. After finishing our food, we waited another 15 minutes to receive the checks at which time the waitress advised the gratuity had automatically been added. Usually that is fine with me, given a larger party, but after a night of terrible service and waiting over an hour for our food, management could have been more considerate and waived it - or even discounted the bill if they couldn't override the automatic gratuity! The food was delicious - Blackhawk salads all around, Beef Tips, and Presidential Pork Chop, but we could have had a delicious meal elsewhere and in half the time. After speaking with other family members and friends this weekend, it sounds as though this slow and terrible/dry service is a known concern. No wonder they weren't very busy, and now they lost both loyal and new customers in one night! I would have given 1 star, but the food was absolutely delicious and the restaurant/hotel was well-kept...

Not exaggerating when I say I had the worst service experience from a waiter today. Server walked by us 4 times, never acknowledged us. we got our own silver ware and asked host to get drinks for us. While the host is serving us drinks, the server then asks the host if he is taking her table from her(she still has not spoken to us at this point and we are almost done with our meal at this point). Host says ‘nope you can create a ticket for this table, they are all yours’. Shortly after, the server seats and get drinks for other tables while continuing to ignore us. She tried to fill my drink without asking what I had. She only acknowledged us twice after our meal was done and that was for a drink we had already gotten and for the check. As a server myself for many years I understand having missed a table here and there on a busy day, but rectifying it would be the next step, not being rude to your host and blatantly ignoring the people you (did not) serve. By the way this occurred during middle of brunch buffet around 10am, and there maybe 4-5 visible tables sat in the whole place. Don’t think this is worth $20 let alone $35. Won’t be back. Atmosphere: Enjoyed the pianist in the background though and it’s a pretty building. No salt and pepper on tables. Had to find my own silver ware and still really didn’t determined who was serving. Food: seemingly left over pastries, Cold chicken, barely reheated hash browns with dried cold melted cheese on top. After eating these I didn’t want to touch the salmon. Bread...

We have been here several times now. I waited to comment until then because our first visit was not completely great. We made reservations while we were guests at the hotel, for Sunday brunch. They lost our reservation. And then forgot about us while we waited 45 minutes for them to find us a table. Then we kept getting informed that they were doing special stuff for us "since we were late" for our reservation. In the end our waitress was wonderful... helpful and attentive and managed to snag me a piece of cheesecake when it was all gone from the brunch buffet. The food is quite exceptional. I recommend you try a little of literally everything. My personal favorites: the cinnamon roll they deliver to your table (my partner and I recommend you save some of the frosting to put on top of your French toast. Pro tip!!!) The home fried potatoes, fresh fruit, and the desserts are to die for. The ambience is very nice, casual enough if you want to go that route and sit at the bar for their bloody Mary or mimosa, but definitely fancy enough for us that we enjoy getting all dressed up for it every time. The jazz band is great and we truly appreciate that with each visit. I've never dined for anything other than brunch so you might have to check out other reviews for more info but the brunch is a...