Roberts Riverwalk Hotel in Detroit, United States - reviews,open hours,photo spots,things to do

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Alexis FrankAlexis Frank

Being that the hotel is off the water, its downtown and the outside of the building looked nice we were expecting a great stay. No. The best part of the hotel was the lobby. The best part of the room was the window ledge and its cleanliness. The bathroom was also a good size. We were told that we were being up graded to a room with a king sized bed and a river view because they weren't booked up. However, the view was blocled by an unattractive concrete balcony which you'd have to climb out the window to enjoy. There was a screw driver right out side the window like some one was trying to get in.....the windows weren't locked...I locked them before I got comfortable. The room was cold. A note on the thermostat advised us to not turn it up above 73 degrees or the heat will shut off in our room. There was a little heater on the night stand however. Upon opening the closet, one of the handles almost fell off in my hand. The bed was soft and the mattress was clean so we decided to watch a little television and relax...however, the remote wasn't working. I opened the back of it...it was missing a battery. I called the front desk, the line was busy. I said forget it...I'll turn it manually. No. We couldn't get all of the channels listed on our almost illegible print out because they weren't programmed in. In addition to that, pushing the up volume button on the tv turned the channel. Though the bed was soft, the pillows were hard. It was only about 9:00pm so we decided to order some food from the restaurant. That's when I found out that every hotel related line was busy...the front desk, room service, restaurant, lobby....everything. When I called the hotel from my phone there was no answer. I was beginning to think we'd been set up! No really...it was weird. At about 1:00am we ordered UberEats. When my significant other went down to get the food, it was a ghost town. The lobby was empty. No staff. Last point, the art work in the room was from around the 1920's....not the good art. It was weird and kind of distracting. We stared at one of the pieces for at least ten minutes. It was an odd choice be it the lobby had African sculptures all around. The room had high ceilings and a huge long window with a wide enough ledge that allowed me to lay on it and watch the sun rise and take a few pics. Honestly, I don't believe that the hotel is making enough money to complete the rennovations that are desperately needed. I believe that they'd be better off renting out the rooms as studio apartments. Or making the rooms into loft spaces. That way the hotel can consistently have money coming in. Last point...Though the sign in the parking lot says park at your own risk basically, our family vehicle was untouched. Oh yeah...free parking is a plus as well. I wish I'd taken pictures of the room without me in them so I could post more.....

Michael WilsonMichael Wilson

I stayed at the hotel Wednesday night September 12th. Unfortunately, we checked in after dark and did not evaluate the room prior to occupancy. It was late and in a very bad area downtown and did not feel safe addressing the concerns with management. Room number 413(next door to the “Chairmans suite”) was simply filthy, unacceptable and scary. The room was hot and the air conditioning did not function — only the blower fan was on(the thermostat seemed to work, but no cool air was coming from vents. I opened the windows, but had to close them shortly thereafter due to the loud thumping from the disgusting “music” below(or maybe a nearby room). The room never got below 70 degrees. There was a cheap plastic box fan with a missing selector switch laying against a wall in the room. There was black mold and mildew on a loose soffit panel above the cracked sink and bathroom vanity! The panel(plywood) was delaminating and absorbing moisture constantly due to the absence of any air conditioning and NO bathroom exhaust fan. There was also mildew around the sides of the sink alcove and rust markings around most of the nails and screws holding the panels in place and the electrical receptacle as well. Wallpaper was peeling up at very edge. Excessive moisture has been a problem for a long, long time. There was an attempt to conceal the neglect(including cobwebs & piles of dust) by installing 40 watt light bulbs in the room. The anti-scald shower valve was installed INCORRECTLY( the hot and cold supply lines were reversed). This guaranteed that I( and everyone else) would burn themselves before figuring out how to get the cold water to flow. The tub drain was just laying in the unit(broken I assume). Even all the scalding hot water couldn’t kill all the mold in the shower. My wife and mother refused to shower at all. The carpet in the unit was simply worn out. Holes in multiple areas. No attempt had been made to clean the floor and we were afraid to go barefoot in the unit. Dust, bits of trash and dirt were everywhere — considerably more in the corners and edges behind furniture. I was afraid to leave the rental car in the parking lot — NO LIGHTS WHATSOEVER after dark — when we checked in.. [ I noticed that employees(Michigan plates) all parked up front by the main building..] There were HUGE potholes throughout and the route was barely drivable. The upholstery on the furniture was worn out, torn and dirty. The tops of furniture were water stained, filmy and dirty. The bathroom and closet doors were hard to open and close due to years of neglected maintenance and moisture absorption(swelling and delaminating). The filthy phone had most of buttons removed(just holes to exposed wires where buttons had been).

Dennis RunikeraDennis Runikera

Booking.com clearly doesn’t know who their representing because this was the worst customer service we ever received. This hotel is a traveling nightmare. Tried weeks before arrival to give a curtsy call of a late check-in. This hotel does not answer the phone it only goes to a voice mailbox. We never got a call back. While traveling, on a layover my mother who already checked in informed me the hotel was refusing to allow check-ins past 1130 pm, even though someone is at the desk 24 hours a day. The hotel even refused to let my mother check in for us even using her own card and the hotel still refused. The hotel said we needed to call booking.com to cancel. Bookings told us there was nothing they could do because the hotel was unreachable. Bookings sent an email and told us we needed to wait for the hotel to respond, which could be 24-48hrs. So now we couldn’t cancel our reservation and have no where to stay when we landed after midnight for a room we already paid in full. My mother let me stay in her room for the night and she had to stayed with another relative. The next day I tried to check into my already paid for room at 3pm and the hotel refused because it was not 4 pm. I tried then to go back to my mothers room… the GM went as far to de-activated my mothers room key and told me I couldn’t be in her room without her on the premise. The GM stated “we are a real hotel with standards.” The only standard this hotel has is their way or the highway. The GM continued to talk over me and my fiancé was completely unreasonable. After 30 minutes of bickering, the GM finally checked on my reservation and gave me the keys to our room but FORBID us to enter my room until after 4pm!! This hotel might have a nice location but they are not for the customer or providing service. My fiancé’ tried to ask a question, “what happens when the room key doesn’t work after 1130 pm?” The GM gave her attitude stating that doesn’t happen and told her “ your name isn’t on the reservation you are a guest to the reservation holder, I dont have to talk to you or answer your questions.” …. We had to get out keys reset 2 days in a row! This GM was so disrespectful and unaccommodating I don’t know how this hotel still has her employed. They refuse check in until 4pm due to cleaning, yet the rooms are unclean, see attached pictures. The thermostat didn’t work. There is no fridge or microwave. The great location of this place is not worth the frustrations and headache. Would never recommend this location to anyone.

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Reviews of Roberts Riverwalk Hotel

2.0

(644)

4.0

5y

BOOKING.COM WILL NOT HELP YOU!! I don't normally speak in absolutes and I'm genuinely a positive person who can always take away a silver lining from any experience, but I have to share my recent short stay at Roberts Riverwalk Hotel Detroit. This was an absolutely atrocious hotel experience that I wouldn't wish on my enemy. I should have known something was wrong when I arrived and the parking lot was empty in a city hotel on a Friday. The staff (or one guy worked there) was painfully inhospitable - it took him 5 minutes to come to the front desk after talking to me from his desk across the way while never greeting me and looking very unhappy to be having to tend to guests. The room was disgusting and eerie. Where do I start? The very first thing I noticed was a stain on the bed covers, which only got worse when I pulled them back to reveal the stained sheets. The carpet was quite visibly dirty and stained as well. There were cracks in the trim on the door, as well as the molding in our room and the hall leading up to our room. Not to mention several outlets and switches in our room and the hallway were missing cover plates, which is a serious hazard and not up to code. Our side table was covered in water rings and stains. The kicker for wasn't the filthy bathroom, but the visibly dust covered curtains above the bed, the dust filled vents, and the collection of dead insects in the corner of the room. We called booking.com who informed us that someone would be up to help us shortly, but after waiting for over an hour, no one ever showed up and we eventually had to go downstairs ourselves only be treated poorly for a second time by the concierge. We decided at that point to check out and were refused a refund. We were told that we needed to contact corporate and given a phone number that went to a google voice voicemail. THEIR CORPORATE HOTLINE IS A GOOGLE VOICE NUMBER! I cannot make this up. DO NOT STAY HERE! THEY WILL TAKE YOUR MONEY AND YOU WILL NOT GET IT BACK. BOOKING.COM WILL NOT HELP YOU! Booking.com essentially tried to blame this experience on me by repeatedly saying that I booked a hotel with a mediocre rating. I thought 3 stars meant they didn’t have continental breakfast or that it was just a very basic hotel without much in the way of amenities. I never imagined it meant the place was a complete dump without so much as clean sheets on the bed. Also, why are you listing a place which by your own admission, sucks?! This is far and away one of my worst experiences ever!BOOKING.COM WILL NOT HELP YOU!! I don't normally speak in absolutes and I'm genuinely a positive person who can always take away a silver lining from any experience, but I have to share my recent short stay at Roberts Riverwalk Hotel Detroit. This was an absolutely atrocious hotel experience that I wouldn't wish on my enemy. I should have known something was wrong when I arrived and the parking lot was empty in a city hotel on a Friday. The staff (or one guy worked there) was painfully inhospitable - it took him 5 minutes to come to the front desk after talking to me from his desk across the way while never greeting me and looking very unhappy to be having to tend to guests. The room was disgusting and eerie. Where do I start? The very first thing I noticed was a stain on the bed covers, which only got worse when I pulled them back to reveal the stained sheets. The carpet was quite visibly dirty and stained as well. There were cracks in the trim on the door, as well as the molding in our room and the hall leading up to our room. Not to mention several outlets and switches in our room and the hallway were missing cover plates, which is a serious hazard and not up to code. Our side table was covered in water rings and stains. The kicker for wasn't the filthy bathroom, but the visibly dust covered curtains above the bed, the dust filled vents, and the collection of dead insects in the corner of the room. We called booking.com who informed us that someone would be up to help us shortly, but after waiting for over an hour, no one ever showed up and we eventually had to go downstairs ourselves only be treated poorly for a second time by the concierge. We decided at that point to check out and were refused a refund. We were told that we needed to contact corporate and given a phone number that went to a google voice voicemail. THEIR CORPORATE HOTLINE IS A GOOGLE VOICE NUMBER! I cannot make this up. DO NOT STAY HERE! THEY WILL TAKE YOUR MONEY AND YOU WILL NOT GET IT BACK. BOOKING.COM WILL NOT HELP YOU! Booking.com essentially tried to blame this experience on me by repeatedly saying that I booked a hotel with a mediocre rating. I thought 3 stars meant they didn’t have continental breakfast or that it was just a very basic hotel without much in the way of amenities. I never imagined it meant the place was a complete dump without so much as clean sheets on the bed. Also, why are you listing a place which by your own admission, sucks?! This is far and away one of my worst...

4.0

5y

BOOKING.COM WILL NOT HELP YOU!! I don't normally speak in absolutes and I'm genuinely a positive person who can always take away a silver lining from any experience, but I have to share my recent short stay at Roberts Riverwalk Hotel Detroit. This was an absolutely atrocious hotel experience that I wouldn't wish on my enemy. I should have known something was wrong when I arrived and the parking lot was empty in a city hotel on a Friday. The staff (or one guy worked there) was painfully inhospitable - it took him 5 minutes to come to the front desk after talking to me from his desk across the way while never greeting me and looking very unhappy to be having to tend to guests. The room was disgusting and eerie. Where do I start? The very first thing I noticed was a stain on the bed covers, which only got worse when I pulled them back to reveal the stained sheets. The carpet was quite visibly dirty and stained as well. There were cracks in the trim on the door, as well as the molding in our room and the hall leading up to our room. Not to mention several outlets and switches in our room and the hallway were missing cover plates, which is a serious hazard and not up to code. Our side table was covered in water rings and stains. The kicker for wasn't the filthy bathroom, but the visibly dust covered curtains above the bed, the dust filled vents, and the collection of dead insects in the corner of the room. We called booking.com who informed us that someone would be up to help us shortly, but after waiting for over an hour, no one ever showed up and we eventually had to go downstairs ourselves only be treated poorly for a second time by the concierge. We decided at that point to check out and were refused a refund. We were told that we needed to contact corporate and given a phone number that went to a google voice voicemail. THEIR CORPORATE HOTLINE IS A GOOGLE VOICE NUMBER! I cannot make this up. DO NOT STAY HERE! THEY WILL TAKE YOUR MONEY AND YOU WILL NOT GET IT BACK. BOOKING.COM WILL NOT HELP YOU! Booking.com essentially tried to blame this experience on me by repeatedly saying that I booked a hotel with a mediocre rating. I thought 3 stars meant they didn’t have continental breakfast or that it was just a very basic hotel without much in the way of amenities. I never imagined it meant the place was a complete dump without so much as clean sheets on the bed. Also, why are you listing a place which by your own admission, sucks?! This is far and away one of my worst experiences ever!BOOKING.COM WILL NOT HELP YOU!! I don't normally speak in absolutes and I'm genuinely a positive person who can always take away a silver lining from any experience, but I have to share my recent short stay at Roberts Riverwalk Hotel Detroit. This was an absolutely atrocious hotel experience that I wouldn't wish on my enemy. I should have known something was wrong when I arrived and the parking lot was empty in a city hotel on a Friday. The staff (or one guy worked there) was painfully inhospitable - it took him 5 minutes to come to the front desk after talking to me from his desk across the way while never greeting me and looking very unhappy to be having to tend to guests. The room was disgusting and eerie. Where do I start? The very first thing I noticed was a stain on the bed covers, which only got worse when I pulled them back to reveal the stained sheets. The carpet was quite visibly dirty and stained as well. There were cracks in the trim on the door, as well as the molding in our room and the hall leading up to our room. Not to mention several outlets and switches in our room and the hallway were missing cover plates, which is a serious hazard and not up to code. Our side table was covered in water rings and stains. The kicker for wasn't the filthy bathroom, but the visibly dust covered curtains above the bed, the dust filled vents, and the collection of dead insects in the corner of the room. We called booking.com who informed us that someone would be up to help us shortly, but after waiting for over an hour, no one ever showed up and we eventually had to go downstairs ourselves only be treated poorly for a second time by the concierge. We decided at that point to check out and were refused a refund. We were told that we needed to contact corporate and given a phone number that went to a google voice voicemail. THEIR CORPORATE HOTLINE IS A GOOGLE VOICE NUMBER! I cannot make this up. DO NOT STAY HERE! THEY WILL TAKE YOUR MONEY AND YOU WILL NOT GET IT BACK. BOOKING.COM WILL NOT HELP YOU! Booking.com essentially tried to blame this experience on me by repeatedly saying that I booked a hotel with a mediocre rating. I thought 3 stars meant they didn’t have continental breakfast or that it was just a very basic hotel without much in the way of amenities. I never imagined it meant the place was a complete dump without so much as clean sheets on the bed. Also, why are you listing a place which by your own admission, sucks?! This is far and away one of my worst...