Cherry Tree Inn & Suites — Hotel in East Bay Township

Honestly, it is hard to find a place to start this review. I am tempted not to review because of the old saying about not having anything nice to say…but I really don't want anyone else wasting their money at this terrible location in such a wonderful city. We recently stayed at this property with our family of 4. 2 adults and 2 kids. We love T.C. and read through many reviews before selecting this location. We are shocked at how well this place is reviewed compared to our own experience. Many people talk about cleanliness at this location, but that could not be any farther from the truth. Everything seemed to feel and appear dirty and dingy and run down. Especially the common spaces. Luckily the rooms seemed to be only slightly more attended to with regard to cleanliness, but still far from great.

We also were okay in paying the relatively high price that is required here, because we were hopeful that the amenities would be worth it. However, the pools were not well maintained, the hot tubs seemed dirty with a hint of yellow/brown color to the water, the poolside bathroom was very, very dirty and uncomfortable to be in, there was a mouse running around the outside pool, the beach never seemed attended to, the seating areas in the lobby were dull and uninviting, the hotel shop was underwhelming to say the least, the lobby and staircases reeked of smoke, the breakfast was not good (we left for breakfast even though it was included), the staff did not act welcoming and did not seem eager to help the customers with anything. The fridge in our room died in the middle of the night causing all of our food to spoil and have to be thrown out. They were very difficult in acknowledging this and made it difficult to get reimbursed for the lost food.

We felt like prisoners in this hotel. This made it very hard to enjoy a family trip. The general staff including the GM, Arrow, seemed uninterested and rude. Nothing was good. It is sad that this place is so expensive and so well reviewed (it seems that many of these reviews are fake/planted)

PLEASE DON'T WASTE YOUR...

We were very disappointed with our stay. It was our first family trip since having our second child. We booked a king size bed and was told we would face the parking lot which was fine since we booked the room a few weeks before our trip. We also brought our own pack and play. The room they put us in was like a dungeon and the window looked out into the indoor pool. After returning from dinner after only checking in a few hours prior, our room had a horrible chemical smell that after a few minutes began burning our eyes and throats. I told the front desk about it and they were great, doing what they could to assist. They were able to get us an upgraded room the following nights for $40 a night. It seems like this may be something that happens often because they did not seemed surprised and did not say sorry or anything. They put an ionizer in our room and said it would take an hour and a half so we had to take our two young exhausted kids out driving around to let them sleep. They put a box fan in our room that night and our son coughed all night. I have asthma and was up all night with issues breathing. Our stay consisted of two different rooms both which had dirty bathrooms and need to be cleaned better. Even the lobby was dirty the whole time we were there. We ended up having to check out early as our son got sick the following night with an upper respiratory infection. Kids get sick but I am sure the chemical smell did not help. Overall, the staff is very friendly and helpful and working with what they have. I would not recommend staying here especially for the price and with kids. It is not worth it! I was told even by a staff member that they “hate room 101.” That room should not be used for guests!! Whatever chemicals they are putting in the pool/hot tub is venting into that room. Location is beautiful and if you stay in a first floor walkout room it is better. Still dirty but better as our room had a screen, we could get fresh air and walk out to the beach. We would not...

Look at recent reviews before you book. I booked a year ago for a family get-together, and the review rating was higher (it still is, but it's already falling after this summer) than nearly everywhere nearby including the Grand Traverse Bay Resort, so I had high hopes. But now, they've obviously slipped tremendously and I was very disappointed. As nearly everyone recently said, the rooms are dirty and nearly uncleaned. It takes a lot of avoiding cleaning a room to actually have cobwebs and dust accumulate on our nightstand lamp. There were cigarette butts on my patio, despite being a non-smoking hotel. Guests smoked cigarettes and weed, and while the front desk did their best to address this issue at the time, the fact that people staying here felt like they could ignore the signage (and NORMAL hotel rule in 2023) that smoking wasn't allowed, says a lot. Our shower wasn't fully clean, with sand and grime in the corners. The showerhead had hard water residue on it and some sprayers were clogged. The floors were filthy. The bath fan didn't work the first day, but miraculously began working on the second day. Our pull-out bed wasn't made up, so I had to go to the front desk when I was planning to go to sleep, ask for linens, and make the bed myself. The breakfast was underwhelming with only 2 types of cereal available, yogurt to scoop out of a bowl (with no sneeze guard) versus individual cups, and only basic breakfast items. When I arrived around 8:00 in the evening after a long drive with kids, there was a sign on the front desk indicating they'd stepped away, but it took a good 10 minutes before I could find anyone to check me in. We booked this hotel for its location right on a beach on the bay, and that did not disappoint. The view was great and ease of walking out our patio door to play on the beach with kids was awesome. But, I cannot recommend this place with how gross it was. For $400+ a night hotel resort, it felt like...