Toro Burger Bar — Restaurant in El Paso

Exquisitely awful food paired with downright terrible service, this restaurant boasts an impressive menu that it completely fails to deliver. Ordered the Kobe burger only to be told they don't have Kobe. Asked to have the same burger made but with Elk instead. Request was granted on paper but did not appear to be actual elk upon delivery- instead tased like old beef. Also did not appear to have mushrooms which was the appealing quality of the Kobe burger.Colleague ordered his burger slightly more cooked than raw and got a burger that was more well done than my burger which was ordered well done. We also ordered the parmesan truffle fries that were mostly flavorless and undercooked. Addressing the service specifically, we waited by the door for several minutes without acknowledgement before finally approaching a staff member to see if it was self seating or wait for hostess to which we were told it wasn't self seating but to go ahead and sit anywhere. We then waited more than 5 minutes for menus, and then waited longer to place orders for drinks. When we finally placed our drink order the drinks were delivered to the wrong individual (there was only 2 of us). Water and tea were served first and then we were informed they were out of the beer my colleague ordered. We were then mostly ignored by the server and had to specially request drink refills on the tea and water. Even though the server agreed to the substitution of the meat she did not explain that it would not be an even substitute (even though both meat choices appeared to be considered prime meat choices). The server was not friendly or personable. As a former food service employee, I generally tend to tip 20% knowing that the server has to tip out other employees, but this experience was so all encompassingly bad that I left no tip.I have had more satisfying meals from fast food restaurants than I had from this establishment. And we weren't even given the chance or opportunity to give feedback while there as our server dropped our checks and walked away without any kind of customer service...

I drove across town to have a veggie burger. I get there and order a "Chuco Lager". Server comes back and says "we are out". I should have left at this point, because it goes downhill the rest of the night! OK, do you have Blue Moon? "Yes". OK, I'll take a Blue Moon with an orange slice. Server comes back with Blue Moon, no orange slice. "We are out of orange slices". I'm like, OK, I wish you would have told me no orange slices since Blue Moon without an orange slice is not OK, but kept it to myself, even though I should have sent it back. "Are you ready to order?" Yes, I'll take the "black bean burger and sea salt fries". 5 or 10 minutes later the chef from the kitchen comes walking out waving a ticket at server shaking his head. She gets the ticket and heads my way. I'm like great, no black bean burger, right? Server says "correct". OK, do you have the portobello burger? "Let me check". Server checks, yes, we have it. OK, I'll take that instead. While waiting for my burger I see the chef in the kitchen eating his own dinner. I am not sure that is really cool to be eating while you are preparing food, but OK. I finally get my food and portobello burger was OK. Nothing to write home about. Most of the fries were "runts", short pieces, not long and were kind of hard, almost like they were cooked once, and then thrown back in the fryer to heat them up again. All-in-all, not a great experience. Server's attitude was...

Toro Burger used to be fantastic but the quality and service has slipped in a big way. My wife and I ordered burgers and fries and our granddaughter ordered boneless wings and fries. The waitress also took mine and my wife's drink order and started to walk off without taking our granddaughter's drink order. We stopped her and squeezed her drink order in. Bear in mind they weren't busy, three other tables besides us and plenty of servers on shift.

The burgers and fries came out but not the kiddo's meal. We asked about it and they said it was coming right out. Well, that took about 15 minutes and of course we hadn't started to eat so I sent our fries back to warm them up.

It was clear they forgot our granddaughter's meal as the chicken came out volcanic hot and they weren't "boneless wings" per se more like overcooked pieces of breaded chicken with no sauce (just call them chicken tenders) and her BBQ dipping sauce was like ketchup and vinegar, very gross. My bleu cheese burger had bleu cheese on a third of the patty and was overcooked.

Food was mediocre and not near as good as it was a few months ago. We told the lead server and she didn't seem very concerned about the whole thing. We paid our check and left. We definitely will not be going back because for the inflated prices, and I understand the why behind that, the food was subpar. Next time it's panda Burger or Steve Os for...