AC Hotel Los Angeles South Bay — Hotel in El Segundo

The hotel is in the middle of an industrial area. It's a nice, clean & modern industrial area where you are safe, I use the term "industrial area" cautiously. Still, there's really nothing around other than businesses & the airport. Walking to restaurants, stores or any place other than a business you're visiting is unlikely so Uber/Taxi is likely how you'll get to where you're going unless you have a car.

The hotel is modern, nicely designed with a comfortable lobby & a nice restaurant with outdoor seating off of the lobby/bar. The outdoor area was extremely well designed; it doesn't feel as if you're in an industrial area. The F&B staff was very efficient and pleasant. The rooftop bar had not yet opened, it's been delayed until Sept '19. The bar lists "small plates" . I wasn't very hungry and didn't feel like getting into an Uber, so I decided to eat at the lobby bar at one of their outside tables. The steak that I had, while a bit small as advertised, was just about perfect for me. Probably a 4-5 oz steak, cut into 5-6 slices on greens and cooked to a perfect medium-rare as requested. Nicely flavored, this was very surprising especially given that the description of service makes it appear as if there would be typical bar food/snacks on the menu.

The room was large by airport hotel standards. While it did not have much room for storage, 1 smallish closet & 2 small drawers; that was more than sufficient for my stay there. The bathroom was large, again by airport hotel standards, although I did have trouble with the shower having a weak water flow and it took a while for the hot water to get to the showerhead. This made the controls on the shower confusing since they did not react quickly to movement. Nonetheless, sufficient.

There was no shuttle, but the front desk did call an Uber for me at their expense which was a very nice touch (you have to tip in cash since it will not show on your Uber account).

The Uber took 15 minutes to/from the hotel. It's only about 1.5 miles but this is LA. If you are driving a car (parking is available), or plan on eating at the hotel, or don't mind hiring a ride to get to restaurants, this is a great hotel. I would think of it purely as place to stay if you have a day or two business in the area, or if you need to be near the airport. It is definitely not a vacation hotel but great for local business. It's just opened and I am sure they'll work...

We stayed here only for a few hours on November 16th and ended up leaving after we ate at the restaurant and booked a different hotel. The problem started at check in when the individuals checking us in said there would be a non-refundable $100 pet fee but when we called reservations a few days before they stated that the hotel had no pet fee (or else we would have stayed somewhere else). We ended up saying whatever at the time because we had just traveled and we’re picking someone up from the airport at 615pm. When we got to our room, we talked and decided to go back downstairs and let them know about the pet fee, my spouse spoke with Edward, a manager, and he made her feel stupid for calling reservations to book the room and said she should have pressed 0 to speak to the hotel directly to ask about the pet fee.. He told her to call the hotel in front of him. We originally called the hotel number and the only two options you get is for reservations and sales or 0 for more options, we obviously wanted reservations so that’s the number we pressed. The manager said it was our fault for not knowing to press 0 and that his staff is well trained in the pet fee policy. He reluctantly said he would take $50 off after the dispute. That still didn’t sit right with us with how we were being treated and no apology from the manager on the confusion or any solution to fix what the reservations line information had. We went back down to the front at about 530pm and said we’d prefer to check out after being treated rudely and he said fine I’ll take the pet fee off. We said with the way we were treated that we’d prefer to get a different hotel. We wanted a refund for not staying at the hotel but when we called the loyalty customer service the manager put that we had checked out at noon the next day which isn’t the case and then he changed it to 9pm which also wasn’t a true check out time. The Marriott customer service sent an email this morning saying that we would not be refunded the $175 we spent and I still have a pet fee charge on my account.

I would not recommend this hotel with the rudeness from the manager, the pet fee and policy not clearly portrayed on the website, the small room and the area surrounding was not that best area. I’d highly recommend staying somewhere else with a bigger room and a better staff. We have been waiting for a call from the hotel General Manager but have yet to...

I want to share my personal experience with this hotel, the rooms and their staff. * In short, if you need to stay in this hotel, my advice is to ask for a room that's not close to any AC machines in advance. In this way, you can pontentially avoid encountering pretty rude treatment from the front desk staff if you ever need to switch rooms. *

I chose to stay in this hotel upon arrival in LA and the night before depature. During the first time, there was no problem.

The night before depature, we were firstly checked into the room 329. We immediately noticed that their Central AC is making such a loud noise and making strong vibrations. The vibration was so intense in most areas of the room that you can only feel comfortable in spaces like bathroom or corners of the room, if you know what I mean.

We called the front desk and they asked a engineer/mechanician to come up and check. The mechanician agreed it's too loud and informed the front desk that we can change a room. Then they switched us to room 404. That room, unfortunately, had the same problem if not worse. We learned from the mechanician that there are a few rooms has AC machine built in next to the wall, which makes the loud noises, while some other rooms are not close to machines.

We went back to the front desk. The tall guy at the front desk said he can give us another room. And he also said "I have switched you twice and we don't have that many rooms for you to switch. There are other hotels nearby that you can check out". You can easily tell how much unfriendliness by the tone and the way he spoke.

How does that feel? All we wanted is to find a room with peace, to unpack and relax, but not being kicked out just because we were unlucky to be allocated into two rooms consecutively with issues. I think their staff should be aware of the faults of AC machine in this hotel, and I believe a relatively quiet room is a legitimate and reasonable request.

To my surprise, it's labeled as a four star hotel, but it's the first time I was rudely treated like this, just by stating my rights. Luckily, the third room they gave us doesn't have AC machine next to the wall. What a relief! I can't even imagine how we will be treated the next if the thrid room had the same problem. That staff apologized later on, but I would not choose to stay...