Travelodge by Wyndham LAX — Hotel in El Segundo

Old charm modern feel is what I would call my stay here, check in was easy, please note that there is a $150 security deposit for anything missing or damaged to the room, however you do get it all back when you check out, for me we worked it out no problems,  2en note, you will need to pay for parking $10 a day, this is due to the problems that there having with people that are not staying there and taking up valuable spots,  I understand so not a big deal to me, for the rest of the check in no problems. We stayed in room 210 downstairs and literally next to the pool, as I requested,  I mean our 1 window looked at the pool, I could climb out it and jump in, thats how close we where, note there is a security shade, knowone can see inside but you can see out, also there is a sun shade for night to black out the room, very nice, the stay was great,  people walking above but sometimes that's what you get if there is a floor above, noise was normal, I mean right next to the pool so there's that, again didn't bother us, we had some jazz playing in the background so drowned it out, rooms are newly renovated,  a nice modern feel, bed was so comfortable from a 1 to 5, 1 being so soft and 5 being really hard, for me it was a 3, perfect and no problem sleeping, room is small but very quaint, king bed, has usb plug-ins and sockets, alarm and a cool like digital picture frame that you can look for places to go and food places, very cool future,  instead of a magazine or pamphlets, bathroom was nice and lots of hot water,  had a very nice mini fridge, note very cold, a microwave and a 1 cup coffee make with all the trimmings,  coffee and so forth,  ironing board and iron also a blow dryer. Thd pool area is small but does what it needs to do, cool you off, lol plenty of chairs and loungers, note pool is open and not heated. I give my stay here a 10, can't do anything about some noise above us, the staff was nice, the facility was clean, the pool was clean, the room was clean, the stay was excellent and we will be back, it's a great location close to lax, LA, and lots of restaurants,  gas stations,  Starbucks and so on, a special shout out to "sunny" who helped me with the check in, sir you are a wonderful person and so very kind, im sorry in advance if I spelled your name wrong, I totally recommend staying here and hope you enjoy your time,...

Dirty floors rude front desk and rude management. I rented for my wife weekly as we live out of town. She noticed how dirty the floors were so she put towels on the bathroom floor to walk on when getting out of shower. After a few weeks I noticed $80 charges on my credit card. I called and asked what charges were for and they informed me they were for dirty towels. I told them they were from the dirt on the floors but they said we were still responsible. They sent me a video of the towels which had dirt on them. My wife made a video cleaning the floors with wet paper towels which were even more dirty than the video they sent me. I told the front desk and he told me I should clean the floors but I’m still responsible for the towel charges. I thought this hotel was a good deal but I’ll pay more for a clean room and peace of mind.

Also my wife hear of other guess complaining of dirty rooms and bad smelling rooms. Also a few guest were complaining of being charged for towels also. Both your managers and front desk were rude to us as if you do not even value our business. I will make sure I inform your corporate office if that helps any at all but maybe they don’t care either. This is an ongoing issue with your cleaning staff as well as management I’m sure they are treated poorly since clients are treated so poorly

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On Oct 6, 2023, at 11:44 AM, Google Maps

I really loved this place at first. This would be my go to whenever I’m in town. The rooms were very clean and the surrounding area is nice and quiet as well despite the traffics you may run into. My two most recent visits is what brought me here to leave a review. The last two visits I experienced having bugs in my room. One visit I saw roaches. And cut my trip short because of it. I gave them another chance because of that past experiences I’ve had and how amazing and clean the rooms were. This last visit there were ants EVERYWHERE. I never made a complaint each time because I’m just not the person that complains. But after spending over $500 and being a returning guest and finding out that I could not get my full deposit back because I decided to help service out and use the towels to clean the floor from my footprints is very disappointing. They charge a $100 deposit and will charge you $20 for each towel that is ruined. I called the front desk to find out why I didn’t receive my full deposit and she emailed me the pictures of the towels with dirt on it. These towels were bone dry and you could still see the wrinkles in them. The maid obviously did not even attempt to clean the towels. She took pictures of the dirty towels and showed the to the front desk and I got charged for damaging towels. Lol just WOW. Maybe try cleaning your towels and if the dirt does not remove from the towels then charge me for damaging the towels. So please be aware that these places do not expect people to have any kind of dirt or anything on their towels because they were charge you $20 a towel. On top of the ants and roaches that they have here. They also charge you $20 a night for parking on top of what you’re already paying. And if you’re trying to get a hold of front desk???? That’ll be a hit or miss. Idk. There’s so many other hotels I could choose from that do not charge and arm and a leg for ridiculous things but I decided to continue to give my money to this hotel based off of the few good experiences I did have. But after this I will not...