Mattel, Inc. Handler Team Center — Local services in El Segundo

Im leaving this against the corporate office. Mattel released to members (a paid for membership) a collector Aliens Monster High Doll and sent out shipping info within 24 hours after taking peoples money. The warehouse only printed labels and never shipped. It’s been 12 days and I’ve spoken with UPS and the shipping logistics said there is no way they have it. Mattel is either taking peoples money and not shipping or someone in the warehouse is printing labels and not sending/ scamming buyers. Im not the only one …..many others are experiencing this on Facebook. Also there was a 2 doll limit and private sellers are selling 8-15 of them on EBay. I want to make buyers aware of this beings I have talked to many at UPS corporate and also at Mattel and if members or open public buyers are being told to wait weeks for a collector item that is moving state to state with only a label made you most likely will not get it.

UPDATE: Just wanted to make it known also that Mattel CS said the doll was shipped back when I made this review. It’s still showing in UPS as awaiting item as of 11/4. I did have to get a refund because customer service couldn’t guarantee I would be able to get the doll if they had to redo the order. Hopefully they can do something about the bots interfering with real people ordering and the integrity of...

I’ve been a huge fan of Barbie since I was little and I am happy to say that I have passed that down to my daughter. We made a Barbie Mansion. Over the years we’ve added to it and it became a little project! (Ok, I’m obsessed… lol) Living vicariously through her and all the cool Barbie accessories that are around now!! I remember my FAVORITE Barbie was the Peaches and Cream Barbie. Unfortunately I played hairdresser with all of them and they are all bald!! 😩 How can you expect a kid to keep the toy in the box? To all the Barbie lovers out there… here are some pics...

Horrible customer service. Belong to their RedLine Club (a paid membership). Got a defective item, just wanted a replacement or have it fixed. Told me I could send it back if I didn’t want it. No replacement or fix offered. Terrible customer service. Trying to get my paid membership refunded now, don’t want any part of a company this size that doesn’t care...