Very rude reception staff (young woman at noon yesterday) who would not let me enter the (locked)building/lobby and called me a liar when I was attempting to give guest information in order to visit my grandmother who was staying at the building and expecting me to visit. This made my grandmother come down from her 3rd floor room to the street outside to see me after she had to leave a phone call we had been on prior due to the rude and physical interruption of the staff member to me. The staff member (without saying a thing) literally grabbed the door away from me and closed it and then stood in front of me to block the doorway right when I attempted to enter the lobby and then politely stated I was here to visit my grandma who was a guest after that staff member had gone out the locked front lobby door. After the staff member repeadtly denied my attempts to give my grandmother's room information I walked away and then waited on the street outside for my grandma after having having to call her back and inform her I was not going to be let in by the staff member who just went back inside the lobby as I called from the street. I don't know too many hotels that would lock the lobby at noon and then physically scare away local (Eureka) visitors that attempt to give guest information and visit.
Local homeless population crowds around the hotel all day and makes a lot of loud activity on the nearby streets which could explain the extra security and hostile front staff.
Also as a person of color (the very rude staff was Caucasian) I feel the rudeness and hostility I was unpromptly and immediately treated with could possibly have been racially motivated, or not. If racism was not involved it is still sad that this brief experience with this business left me uncomfortable and feeling perseucuted for attempting to kindly visit my own grandmother who was made to go out of her way to see me by the unprofessional actions of the staff. I have never felt so offended or have been treated so rudely (not even let in the front door and then turned away) by a place of business...
Read moreIf you’re looking for a quiet, safe location to stay avoid this hotel. We were booked for a 3 night stay and left after 1 night. Starting at midnight, a seemingly drugged out man started screaming. Our room was on the 2nd floor, but it was as if the guy was standing outside our windows. The same guy started up again at 1 or 1:30, then a couple were screaming at each other around 3. Impossible to sleep through all that noise. We asked for some relief on our already paid fees, but the manager said no. Too bad - could be a nice place to stay, but I wouldn’t recommend it.
The owner’s response to my review deserves further comments. Yes, other rooms were offered. We were told there are 2 “inside rooms” that are smaller with queen beds. We paid $250 per night for a larger room with a king bed. No price change was offered for a move to a smaller room. 1 king bed room on the same floor was offered. It was a corner room with “less” street exposure. No price change was offered. As for the owner’s somewhat condescending remarks regarding the homeless population, I think it says something about how they treat their guests. I am a very experienced traveler. I have stayed over 100 nights in Manhattan NY, Chicago in the Loop, San Francisco, DC, Seattle, Dallas, Houston, Atlanta, St. Louis, LA, and many more smaller cities - all with homelessness challenges. None of those stays included unchecked homeless people screaming outside my hotel room after midnight. My review wasn’t being judgmental of the people screaming outside my room. I was judging the lack of response to the screaming by the hotel operator and or the police. And to write these people are mostly harmless seems to ignore Eureka has one of the highest property crimes rates in the state, some of which have according to reviews occurred in the hotel parking lot. Finally, while I appreciate the owner’s offer for us to come back for 2 free nights, why would I? To be kept awake late at night by the same? We moved to an AirBnB up the road near Trinidad. Very quiet. Very comfortable. Same...
Read moreA truly lovely, somewhat ( in a great way) funky, delightful inn! Envision walking into your great grandmother’s Victorian parlor 150 years ago. The staff is attentive. The rooms clean, the beds wonderfully comfortable. The adjacent restaurant is simple superb. The decor, the candles, the waitstaff’s turn-of-century outfits ( think 1905)— so fun! And the food… Start with cocktails. Delicious—Authentic hand made creations that make you feel as if you’ve spun back in time to Paris in the Belle Epoch. Trust your server to recommend the perfect appetizer to go with your cocktail. Dietary restriction? No problem. They’ve got it covered. Our choice of entree? The duck confit. Every bit as delicious as one we had in a Michelin star restaurant in Manhattan. For dessert—the test. Crème Brûlée. Seriously? Seriously. Most any chef can whip up a decent Brûlée. This one knocked my socks off. It took three spoonfuls to figure out that subtle superb flavor. Citrus. But not quite… Citrus can curdle custards. And zest can be bitter. Stymied, the chef solved the mystery. Kumquat zest. Simply wow. A lovely aperitif, and off to the quiet comfort of our room. Sometimes the hotel offers live music and dancing. But tonight it was quiet. We slept the sleep of the dead. If you are looking for a fun place that is most definitely not a run-of-the-mill highway motel, this is it. Yes, it is old. Very. There is no central heating or air. But each room has a very modern quiet space heater ( worked like a charm on this 42F night), or fans for the summer. And it’s right by the homeless shelter. Our car was full of expensive camping gear, Thule box and cases of wine. We needn’t have worried. The staff has security covered, too. If you want a cookie-cutter motel off the interstate, this place is not for you. If you want something fun, funky, and delightfully different—this is it. The only nearby ( sort of) place I like better is the Benbow Inn. Now there is perfection! But this inn is right up there in ‘delightful’. Bon appetite,...
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