On January 23rd at noon I was introducing a friend to LB for the first time. I spoke of the cafe’s charm etc, however the staff was extremely rude and unfriendly, specifically 2 Caucasian girls. The shorter of the 2 was so rude we almost left. I was so embarrassed in front of my friend. Employees should be trained to greet patrons and to be attentive. We were not told about the self pour coffee. We were only given a paper cup. My friend was unsure of the protocol. After we sat I got up twice and I asked for my friend’s coffee but was totally ignored. The employee could’ve simply pointed to the coffee and said that it was self service but she looked at me and said nothing, although I asked in an appropriate moment of her attending to a customer, so I sat back down. The third time I asked I was directed by a male employee to the coffee station. We were made to feel that we were inconveniencing the employees. When our food was yelled out it sounded like the person was mad and annoyed, again embarrassing. Although I’ve been a patron since ‘84 and I like the food and ambiance I don’t think I’ll be going into the Eureka location anytime soon. This isn’t the first time eureka employees at LB have been grossly rude. Bad for business especially during a first impression.