SpringHill Suites by Marriott Fayetteville Fort Bragg — Hotel in Fayetteville

We once stayed at a Springhill Suites in New Jersey that I ended up reviewing as well. Like that hotel, the Springhill Suites in Fayetteville is a very nice looking hotel.

The hotel was clean and modern looking, and everyone was friendly and accommodating. The entrance has an overhang, which we were grateful for as it was raining when we arrived. Also, the handicap spots were right next to the entrance, unlike some hotels we've been to in the past. This obviously makes sense.

There was no restaurant here, but there was a small bar area, which we did not use, so I cannot comment on it.

There was a breakfast buffet included with our room, which I believe left a bit to be desired. There were bagels, cereals, muffin, and bread to be toasted. I believe the bread was whole wheat, which was nice for those thinking healthy.

We're are a family of five, so we each chose different breakfasts, which helps for review purposes. The cereal was either Fruit Loops, Frosted Flakes, or two other healthier cereals, for which I did not catch the names. Milk was available. There was oatmeal as well for those looking for some healthier grains.

My son tried the eggs and bacon, and he did not like the taste, so switched to cereal. My youngest daughter also tried the eggs, and also did not like the taste and switched to cereal. My wife tried the eggs, and confirmed that they did not taste right.

My oldest daughter tried the mini-croissants, and did not like the taste, so also had cereal. Additionally, the only option to warm the croissants was in the toaster, for which the croissants barely fit.

For drinks, the options were coffee, orange juice, apple juice, cranberry juice cocktail, and water. There was nothing special about any of the choices.

For the rooms, we were in a corner room at the end of a hallway with several turns. The room next to ours had a sign on the door that indicated it was handicap accessible, which I've never seen before, but was nice to see, as my daughter sometimes requires a wheelchair.

There was another sign on the same room that appeared to indicate it was accessible to people that are hard of hearing. My assumption is that it had a tty device, though I did not go into that room, so these are just assumptions. (The sign was a picture of an ear with a line through it. )

My biggest complaints, which are not terrible but should be considered, are with the room. As with the rest of the hotel, the room was very appealing to the eyes. It was very clean with that modern look, and felt inviting. The room, including the bathroom and the closet were spacious.

There was a small fridge which had a small squared off section that appeared to be a freezer section, but did not function as such.

In that same small pantry section, there was a coffee machine and a microwave which looked old and was labeled a Micro-Fridge. The device had two USB ports and a regular plug on the front of it.

In the small sectioned off area when you walk in the room was a small couch and a desk with a lamp, and a small table.

The first problem we encountered was that the walking space in the main section of the room was very limited, where the ends of the beds were very close to the opposing walls, leaving very little room to walk by. For of the five of us banged our legs on the corners of the beds trying to walk by, and my daughter hit her leg twice, causing a lot of pain. A large person would have a little trouble walking through, and would likely have to shimmy through sideways.

The beds were a little squishy but comfortable, with the pillows on each of the two double beds. There was a central nightstand in between the two beds, as in almost all hotels we've been to before.

In addition to the outlets above the nightstand, there were also outlets at the opposite sides of each bed, as well as by the desk, near the couch, and by the pantry. Charging devices should not be a problem. Also, those with CPAP machines or other similar devices that need an outlet near the bed should be fine.

(Reached...

I spent 3 nights at this hotel. The first 2 nights were great. The front desk clerk, Lakreisha, was exceptional. I was in town for a death in my family, so I needed the kindness and friendliness. On the morning that I checked out, there was an issue with my reservation because my confirmation email had me checking out the following day, so this is where my things went downhill. I called the front desk to discuss the mishap, and I spoke with the assistant manager, Amanda Hostler. As we went over my bill, I began questioning the issue, she became irritated and started talking over top of me, and when I asked her not to, she began laughing at me. I asked for the general manager, and she said that he was off and that she was managing the hotel for the day. I asked her why she was being rude and mean to me, and she laughed and hung up the phone. I am a Marriott Gold Member and was appalled by this woman's behavior. First of all, how could such a reputable company hire someone who treats their customers poorly, and to make matters worse, she is in management. Back to my story, I immediately went down to the front desk, in my pajamas, and surprisingly, she was on the phone with Justin Durrance, the General Manager. I asked her, why did you hang up the phone on me. She said because you were being rude. I was floored. I could not believe that she was gaslighting me. I asked to speak to Justin since he was already on the phone. I got on the phone and told him everything that had transpired. The very first thing he says when he responded is, "this is my day off and I'm driving around in my car, and you're calling me on my day off". I said, "Excuse me, can I say something". He abruptly says, "I let you talk, and now your cutting me off". I immediately got quiet while thinking to myself, wait a minute, I said excuse me, I'm not being rude, so I continued to stay quiet while he talked. He told me that he heard me in the background while he was on the phone and he heard her as well...so here is the kicker, he ends with saying, "I back my employees." No apologies, just "I back my employees". I told him, I never called you on your day off or even asked her to call you. I only asked to speak to you because you were already on the phone. I also told him, he should never tell a customer that he back his employees, even if he felt that way, he should never ever say that to a guest. I'm old school, whatever happened to, the customer is always right. Wowwwww! It all made sense to me. Her behavior matched his behavior. This is why she was probably hired, and Justin probably trained her. As far as I'm concerned, they both should be either fired or demoted, and retrained if they stay. This is my first time in Fayetteville, and I am here for a death in my family. I am so disappointed in my experience. I hope senior management sees this review, and do an investigation by looking at the cameras. Marriott is doing a disservice to themselves by having these two people working here. Such a beautiful hotel, with poor customer service and extremely rude mean management. I read the previous reviews and noticed that 2 other people wrote similar comments about this establishment. I am going to also send an email to senior management because I don't want this to happen to...

This was absolutely the worst hotel experience I have ever had. ||I checked in & the front desk said their system had gone down and they couldn’t find my reservation. Fortunately, I had my booking on my Bonvoy app and they had to find me a room. Not a good start. Someone had manually entered it under the wrong name.|| I came back to the room after my first day of meetings to no housekeeping. Called the front desk and was told they only do it every other day. Ok fine. I came back the second day and no housekeeping so I called the front desk They then. told me it’s only done every third day. I came home the third day to housekeeping and was told it was showing as cleaned on their board so I was all set. I was staring at a bed unmade, no coffee for the next morning and no fresh towels. I invited them up to come see what their clean room looks like. ||The executive housekeeper came to visit so I could show her and she said the reason was because I had things on the bed. Explains why my bed wasn’t made but what about the rest of the room? Why not just not refresh my coffee, bring me linens and do the general cleaning that housekeepers do? I had been texting the hotel during the day asking questions so I asked her why someone didn’t text me and tell me that I was not gonna have a clean room when I got back so I was prepared. When had an answer. I also asked why the front desk doesn’t inform you that you have to have a bed free of any personal items before any housekeeper will touch it when I checked in? As well as why not tell me what the housekeeping policy is when I checked in?||The first morning I was getting ready for my business meetings and had to take a warm shower. When I got home that night I tried to take a hot shower at 6:30 PM and was told that the hotel was full so I probably was not going to get hot water. I took another lukewarm shower. The next morning I had to leave the hotel at 4:30 to make my meeting. The shower was still warm & when I called the front desk they told me it was because people on my floor were showering and that’s why my floor was not gonna have a lot of hot water. The third day when I didn’t have hot water I called and I was told that I have to leave it running for about five minutes and then it would get hot. I looked at Marriott sustainability report and they follow the sustainable development goals with a water reduction intensity reductio goal by 15% yet. I am required to run my shower for five minutes until I get hot water. Seems a little contradictory to me. With water scarcity an issue across our country, this seems to be the antithesis of what Marriott wants to achieve. ||I did notice they have a ‘let’s go green’ policy. We won’t wash your towels if you hang them up like a lot of hotels do. Yet, it’s OK for me to run the water for five minutes until it gets...