Red Robin Gourmet Burgers and Brews — Restaurant in Flower Mound

I’m a regular customer at the Garland location where I have NEVER had a horrible experience. I always come to R.R. on my birthday. Today was my bday and I was so excited to eat at my favorite restaurant. Im Latina and my boyfriend is also Hispanic (this apparently is important based on the way we were treated compared to how other tables were treated). The white female host looked us up and down and didn’t say anything to us until I mentioned it was just us two. She sat us in the 21+ section. Our sever, who’s name I did not learn until I called the store, Jackson was very unfriendly and rude. He didn’t introduce himself or ask if we wanted appetizers. Every thing we asked him for was an annoyance to him as he quickly walked away and rolled his eyes. He never checked up on us after he dropped off our food. I was waiting for him to check on us so I could order more fries. 15 min pass and nothing happens until I start to pay for the food. I ask for more fries and 5 minutes later he comes back with incredibly cold fries. It was a slow day (Tuesday afternoon 5/21) and while our server wasnt making drinks he was quickly attending to his other 2 tables that consisted of white people. I still tipped well because I too am a server. When I called to complain since I paid way too much for a horrendous experience on my birthday, Andrew the manager did not really care. He said he would talk to Jackson and he hopes I come back. He gave me no incentive to ever return to this location so why would I? I’ve been a R.R. customer since 2008 and I’m extremely disappointed in the service and experience as well as how management “handled” it. I would not only like to be compensated for my meal but actually be convinced that the situation will be...

So disappointed. We love Red Robin and we have routinely gotten take out or DoorDash from them throughout the pandemic. (At least we did...) We decided to eat inside the restaurant on July 5th for the first time since February 2020. We should have stuck to take-out. The occasion was my birthday, and I had my birthday burger coupon. The service was slow despite us going a little later than normal lunch. We had to ask for the basics...silverware, napkins, condiments, and our fry servings were small. But the worst was I ordered a black bean veggie patty, and I knew something wasn't right. When the server checked on us, I said something about it, and he insisted that I got the right item. I maybe ate 1/3 of it. When we got the check I saw the $2.50 impossible burger upcharge...I told him "that's not what I ordered." The server had no idea that the black bean patty and the impossible burger were different. We asked him to take it off the check and all he took off was a $2.50 and the birthday coupon and was trying to say that we couldn't use the birthday burger on my husband's burger because it was for the incorrect item. After some drama with the manager where he told my husband he would have to pay for it himself, the meal was comped...but I heard about this second-hand since the incorrect patty made me ill. We understand that mistakes happen, but the managers should be there to rectify them not make them worse. And you might want to retrain your staff to know the difference between the menu choices. We were very much looking forward to this meal, and we were so disappointed. I guess Customer Service skills were lost in...

Decided to stop here for lunch with my wife. Was pretty disappointed by our adventures.

Initially I ordered nachos as an appetizer. This is not the right decision. I chose poorly... these nachos were $9. $9!!!!! This thing was made with $3.50 worth of effort and ingredients. I swear to new born baby jesus, that this had to have been wolf brand chili from a can, shredded cheese, put on these chips, and then microwaved. Now, I'm not the type of man who will let weak appetizer game slow my roll, so I brushed this off.

Then after a bit our empty glasses and plates seemingly began to multiply like some kind of viral plague outbreak in a overpopulated city. I had to stack plates and glasses to get room to move!

Next I ordered my food with a side salad. I asked for balsamic vinaigrette. When our food arrived I was given ranch. I HATE RANCH. I hate ranch almost as much as I hate world hunger, or Hillary Clinton. I asked the server for the right dressing. When I got the the delicous nectar and started to indulge in my food, my wife brought another strange issue to my attention. Apparently, the national socialist German's workers party were the chiefs and decided her platter was inferior and refused to provide cheese on her salad, but I however seem to be worthy of the cheese.

At the end of this we decided to just pay and leave... but wait! Red Robin's now employs the use of the Ziosk (cute little table things). Which is cool, except...