Verizon — Local services in Flower Mound

I have never really had an issue when I go to a Verizon store. Most of the time the sales people are pretty nice and try to make you happy. This was not the case at this location. I came in because my phone had stopped holding a charge for the most part and I wanted to get it fixed because it was almost to the point of having no power. I had never been to the store in Flower Mound but I was in the area and decided to just head over there. Upon walking in I was greeted and I approached the sales person who was not busy at the time. I believe her name was Sara. From the beginning her demeanor was as if I was bothering her which really turned me off but I thought she could be having a bad day or something so I gave her the benefit of the doubt. After I told her the problem and she barely acknowledged anything I said I was instructed to sit down and wait for her to call me back. After a wait she tells me I have to get a replacement phone. Since I would not get a new battery with the replacement phone I asked her if there was anyway we could use a new battery to see if that solved the problem or to make sure that when I get the replacement phone that I'm not stuck with a defective battery. She arrogantly flat out refuses to even try so I could have some peace of mind. I then preceded to order the replacement phone but when she gave me her tablet to sign I just wanted to make sure the address she was sending it to was correct which I told her and she says "Let me see what your doing" in a very rude tone and rips the tablet out of my hands. After that I thought why am I signing this? I want to make sure the battery isn't the problem and she is refusing to do that for me. I am a very calm and understanding person but this woman was being unnecessarily difficult and giving me horrible customer service. I told her to cancel the order which she did and I said I may be back but I was going to go somewhere that would at least try to test the battery to make sure that wasn't the issue. I go to Best Buy across the street. Since I didn't buy the phone there they are not obligated to help me but they do and are very nice even going so far to offer me a free battery if it was the actual problem. They put a new battery in my phone and the battery would still not charge so Sara was correct but at least I knew when I got the replacement phone my battery would work which was all I wanted to know. Something that could have been done in a few minutes at the Verizon store instead of making me go to another company to figure it out. The best buy employee was confused as to why the woman refused to test the battery and said from what I was telling her about the problem with my phone she was sure it was a battery problem before we actually tested it and understood why figuring that out would be important to me. I called Sara to tell her to go ahead and order the replacement phone but she was with a customer, took my number and said she would call me back right after she was done. Didn't get a call for an hour. I called back. She was on lunch break. Finally I was done with it. I called the head of our Verizon account (my grandmother) she calls and is told the same thing. Doesn't get a call back for another hour, She went to the Verizon Lake Worth location and the employee was horrified at my experience and ordered my replacement phone right away. He said putting a new battery in the phone to see if that worked should had been the first thing she did and flat out refusing to do it for a customer is "unacceptable". At least I know it wasn't only me who felt this way. Sara never called me or my grandmother back and it's been days. Nice customer service. Especially when I got better customer service at Best Buy and I didn't even buy the phone there. This woman should not be working with customers. Sorry...

This review is coming from the owner of a local business that currently has a business account with Verizon Wireless. I highly recommend any and all customers including businesses to look elsewhere for cellular service. We have purchased multiple devices from this location in specific and the devices still have not been activated. These devices were purchased months ago. Even though Verizon has not been able to activate the devices they will not allow us to return them as we have had the devices over 30 days. As a fairly busy business owner I track all my time. We have been in store 17 times usually spending more than 1 hour per visit some visits lasting over 3 hours. I have dealt with the assistant manager, general manager, and our business representative. We have reached out to Verizon Wireless tech support as well as customer service to no avail. We have communicated with 32 different agents over the phone totaling more than 38 hours on the phone with Verizon. Verizon customer service is an absolute joke and sadly no one cares who answers any Verizon 800 number. Our bill due to this issue has also been 25%-30% higher than what would be expected. Our account is so messed up from all the different hands that have been in the pot to “fix” our issue. There are now so many lines and devices on our account that shouldn’t be we have no idea what to even do.

As a business owner I HATE leaving a review like this for another business. I can honestly say this has been the worst experience/customer service I have ever received from any company in my...

10+ year Verizon customer here. I went to this store with an account issue because I could not get it resolved over the phone. The representative who “helped” me was a stocky black guy who kept walking away. When I asked him to call someone to resolve my issue, he put me on the phone with costumer support, but the electronic voice told me it could not put me in contact with anyone. I then asked him if he could call someone, he said “no.” When I asked to talk to his manager because he was not able to help me with my issue, he replied “There is no one above me. It is just me. I am in charge. I have no boss.” At this point, I started to raise my voice because I knew he was lying to me. Another customer in the store, who had no knowledge of the situation, decided he didn’t like the way I was interacting with the Verizon rep and told me to leave the store. To which I said “no.” This customer proceeded to push me, which is legally defined as “assault & battery.” When I threatened to contact the police, he inferred that the people involved would deny anything happened and come up with their own story. The Verizon Associate did not object when he said this. The Verizon Associate then told me to leave the store, but did not tell the person who assaulted one of his customers to leave. I am sure all of this is caught on camera. Needless to say, I am no longer doing business with Verizon after...