Wyndham Fort Smith — Hotel in Fort Smith

I'm leaving this review as we are staying our last night here. We have been here for three nights for a school conference my husband is attending. Before we came, I called and asked if there was a microwave and refrigerator in our room. I was told there was a refrigerator but not a microwave. No problem, I figured there was probably one in the lobby or something. When we got checked in and in our room, there was no refrigerator. My husband went to the desk to ask about and we were told a refrigerator and microwave was $25 extra! When the maintenance man brought them to our room, he mentioned that our lamp was missing on our desk. After he left and we started putting our things away, we noticed we only had half a roll of toilet paper and no tissue in the tissue box. My daughter wiped dirt and sand like stuff out of the bathroom sink. There was only two dingy towels and wash clothes for 4 people so we went to the desk for more towels and toilet paper. Any time we went to the lobby for coffee, the dispenser was either empty or gone. Breakfast was fair, nothing to brag about. Our first morning there, I got apple juice. There was something black in the bottom of my cup. My husband got me another cup of apple juice and it too had something black in it. He told the staff and they removed the juice dispenser. My guess was mold from the nozzle. The second night, the bathroom sink started backing up without us running water in it. Water just started rising from the drain all the way up to the overflow hole, then it would go down. The next morning it was doing it again. Kids were still sleeping so I didn't want to call maintenance. It went back down. Later we left the room to go shopping but cleaned everything off the vanity in case it overflowed. We sat some things on the shelf under the vanity. We picked my husband up at 6:30 pm and we came back at 8:30pm and our bathroom had flooded from the sink backing up. Our toiletries over night bag that was in the bathroom floor was soaking wet sitting in water, as were items in it. Dirty clothes in the bathroom floor, sopping wet. My makeup bag under the sink on the shelf was soaked from sitting in water and water dripping in it from the vanity. I had to throw away a $100+ Seint compact of makeup plus other items that got wet from this dirty water that backed up from the sink. When I notified the girl at the front desk, she was very straight faced about the whole situation. She put us in another room, so we had to pack everything up and move. By far, this has been the worst hotel experience we've ever had. And from reading other reviews I can see the same ongoing issues for some time now. Even though Amy is discussing with the team, it doesn't appear anything is...

for a Wyndham Hotel, very very disappointed. I've stayed in many hotels across the country. From the Swan hotel at Orlando Disney to just a roadside hotel in Sallisaw, Ok, niagara Falls Hollywood, California Chicago and this hotel rates as you worst. The whole hotel was not in service the amenities that were promised when you booked your appointment we're either not available or we're only available to you as a charge in order to have a cup of coffee in the lobby areayou had to pay three dollars for a K cup that's just unheard of. The breakfast buffet complementary with my booking was not available. They only do it when they booked so many people to the hotel is what I was told. The room service it was supposed to be available was no longer available, and me bar food that you could order was merely heat up bar food. We did get breakfast which was decent. We were comped one breakfast with the two people in my room, which was supposed to be a complimentary breakfast for both. I booked two rooms when we entered our rooms the air conditioner had not been turned on so it was sultry hot and smelly. We were burnt for the Fourth of July festivities so it was very hot. There were dead bugs in the bathtub water damage on the ceiling no mini fridge no microwave only a coffee pot with one cup and one pack of coffee. The lobby itself with the bar area. The waterfall was only half an operation and very dirty. I do have pictures if needed when I got up the next morning to go to where I could sit outside there was only one place to sit outside vomit covered the walkway. I was appalled number one number two I went to the service desk and advise them of how I found the area two hours later when I went back down, the area was in the same condition. I went back to the service desk to the same person, and I said that has still not been cleaned up and you have nowhere else to sit outside. Are you gonna leave it that way all day we'll get right on that further in the pool it's an indoor pool, not to clean it at all by any means but usually when you have an indoor pool either the water is warm and the air is cold so they all set each other or. She didn't come back so I went to the desk and tried to pay and she said no you'll have to pay the bar. I said well you can tell her I'll be back later. I'm going to my room. there are many other things that I could Express but I think I've said enough. I did go back and I did pay for it, but I will never return to this hotel worst experience ever they do not uphold the...

"Hotel of Horror” is an understatement

If I could give zero stars, I would. We stayed one night and couldn’t get out fast enough.

We checked in around 7 p.m., went to a family gathering, and came back ready to sleep. That’s when the nightmare began. At 2 a.m., my sister screamed after spotting a roach crawling across the floor...on the 9th floor. Roaches. On. The. Ninth. Floor.

We called the front desk and were moved to another room. Unfortunately, it looked like it hadn’t been cleaned since the last apocalypse; sticky floors, red food splatters on lampshades, and yes… another roach in the bathroom. When I called again, the night clerk (sweet girl, not her fault) offered yet another “clean” room. Spoiler: it wasn’t clean either. There was a dirty sock, rotting ceiling tiles, warped walls, and no fitted sheet on the bed.

By the time we reached our fourth room at 4:00am, we were exhausted and defeated. That one had urine and pubic hair on the toilet seat and a broken connecting door. The only saving grace was a second bathroom that we prayed was less contaminated. The next morning, our parents found a strong smell of urine in the corner of their room. Dog or human, I’m not sure which is worse.

When I asked the front desk lady if we could speak to the supervisor, since the sweet girl helping us the previous night said she wouldn't be in until the next morning, she didn’t even bother answering my question; just a flat, “what do you need?” and a reminder that because we booked through a third party, “nothing could be done.” Convenient.

To make matters worse, I realized I’d left my brand new jacket behind. After being hung up on and brushed off by one employee, Ronnie (the only competent person there) personally went and found it himself. Ronnie deserves five stars. The rest of this place deserves fumigation.

There’s an easel in the lobby that says “Hotel of Horror.” At first, I thought it was Halloween décor. Turns out, it was just the most honest advertisement in...