Homewood Suites by Hilton DFW Airport South — Hotel in Fort Worth

I would love to give this hotel a five star review, but their front desk receptionist who was working the morning of 6/9/24 Who had a lace front wig on, wears glasses and refused to give me her name, was extremely rude.

We have stated this location multiple times and actually for an extended period of time over 30 days in the past. We love this hotel, which is why we chose to come back when our air conditioner went out at our home. We had several thousand points built up to cover a few of our nights and then we were also paying out of pocket for some as well. If I wasn’t pleased from the first go round, I wouldn’t have returned.

My older son who is 13 went to get breakfast with my younger son and was down there for a minimum of five minutes and I told him to ask the front desk if we could have service since this was our second night and when he proceeded to ask the front desk, lady she then began to try and discipline my child by telling him he couldn’t be down there by himself getting breakfast all because my five year old Drop some whip cream on the floor… This was on the tile floor and it was 3 to 4 drops that could’ve easily been wiped up. At that point, she embarrassed my children and I had another guest come up to me and apologize for the hotels actions.

She didn’t proceeded to call my room which my mother answered the phone and began to raise her voice and talk to my mother like she was a child herself. At that point, I got my stuff and I went up to the front desk and when she came out from behind the door… Because they’re never upfront waiting for anyone. I asked her if she was the one that spoke with my children, and she then became immediately. Defensive and then I asked her for her name and she refused to give me that and then because I asked her for her name. She told me she was going to call security. 😂

At that point, the housekeeping manager came out and spoke to me Luisa and she is so so so sweet. She remembers my family as we come frequently and so does the housekeeping employees. They were waving and speaking to us during our stay.

As I was explaining what was going on to Louisa, the other employee began to talk over her basically stating that I’m a liar and was huffing and puffing, and just being unprofessional. At one point, Louisa had to tell her she had it.

I’m not for sure who pissed in the employees Cheerios prior to her getting to work, but it definitely wasn’t me and if she’s gonna work in customer service, she has to be able to deal with any type of customer whether it’s an upset customer, whether it’s a customer, whether it’s a frustrated customer, at any point.

She definitely shouldn’t be working in customer service based off her actions this morning.

The fact that she got so defensive of me, just literally asking her what happened and what her name was shows me that she had a guilty conscience and she knew exactly what she did was wrong. She didn’t have the nerve to yell out loud that I don’t have to stay at her hotel.… Last time I checked was Hilton’s hotels not hers and I am a customer who has a Hilton honor account and I don’t expect it to be treated this way.

She didn’t proceeded to go hide behind the little door and continue to run her mouth and call me a liar.

I’m not really for sure if the front desk goes through any type of training, but they really need to be trained on how to be professional and how to handle situations so therefore it can be resolved all around trying to argue and be ugly to hotel guest.

I really hope the next time we choose to come back this is not a problem. Everyone else at the hotel has been so sweet so nice and always was even during our first stay last summer and feel like this needs to be addressed and she needs to be held accountable for...

I had the best time at this hotel! It’s definitely one of my favorite hotels and will stay in my memory for a long time.

The check-in process was super fast, and all the staff were very nice and seemed to truly enjoy their work here. The room and all the facilities were spotless. The bed was extremely comfortable, and the bedsheets smelled so fresh and clean — I could actually smell the freshness, and it felt amazing!

The kitchen was well-equipped with pots, pans, and utensils in case you wanted to cook, plus a full-size refrigerator. They even provided dish soap, a scrubber, and a dishwasher pack — such thoughtful details! The bathroom was also very clean and stocked with shampoo, conditioner, shower gel, and lotion.

I stayed here for three nights for some job interviews. On the first day, I arrived around 5 p.m. and was super hungry after a six-hour flight with no proper meal. I asked the front desk if there were any nearby restaurants because my blood sugar felt low. The receptionist kindly invited me to join the hotel’s complimentary buffet dinner that apparently happens every Wednesday for staff. She let me have some lasagna, salad, and fruit — for free! What a wonderful welcome!

The next day, I asked if I could buy some bottled water since I didn’t see any in the room. The staff gave me two bottles of water and a cookie, free of charge! I really appreciated that thoughtful gesture. Housekeeping came every other day, and when I returned, the room was always spotless. Fresh towels were neatly folded into little T-shirt shapes — such a cute touch!

The complimentary breakfast was great too. I’ve never stayed at a Hilton before since I’m a Marriott Gold member, but I decided to give this one a try because it was a bit cheaper and the room looked more spacious and modern. I’m so glad I did — I actually really enjoyed my stay and might consider switching to Hilton in the future.

In my opinion, they offer a better breakfast than typical Fairfield or Courtyard by Marriott hotels. The scrambled eggs were perfectly cooked (not too dry!), the bacon was super crispy, and the bread with whipped butter was delicious. I didn’t try the waffles, but they looked amazing.

Overall, I truly enjoyed my stay and definitely recommend this place to whoever needs a place near...

So I was there on a business trip from 6/14- 10/4. Let me start by saying it was the WORSE BUSINESS TRIP I've ever had. I choose the location because it's closer to the job site. I come to DFW area every year and I usually stay 3 to 4 months by six flags but opt for something more quiet. I travel 10 months out the year all around the world even internationally and this has never happened. My first week the AC was leaking and there's no low temp just high or off. Then the glass shower door was broken and off track so it wouldn't slide not mention the handle broke. There was a crack on the bottom of the shower floor turning different colors. Contacted the front desk, no help what so ever. Then 2 half months later the front desk noticed me that they haven't been charging me so here's where the overcharges start and they took 15,311.99 at once. 3 different room prices, mind you I was there on business so my company gets a different rate. Reached out to the general manager Jacob Brockett thru email CC Aspazie Babineaux his coworker letting them know I needed to know exact date to date for the charges. He sends me back receipts with different charges and amounts/dates that didn't match up. Jacob the general manager even blamed it on an ex-employee for the mess up and that he had to fix it. I never seen anyone different from the day I checked in or out. Anyways the receipts, the copies the young man at the front desk printed off for me were different and didnt match the ones Jacob emailed me. Reached out a 2nd and 3rd time to both and no response since the 15,311.99 was already paid. As of 10/5 I switched hotels and I'm escalating the issue. Noone at the front desk is trained properly. Ppl just showing up for work, that's it! Piss Poor Management is to blame for this and I think someone is cooking the books! I wouldn't recommend this hotel to anyone and definitely not giving them your credit card information. They took advantage of me and abused my Corporate Credit Card. Just because my company pays the bill doesn't mean you take advantage. As of today 10/5 my expense report for these charges are still unresolved and the general manager Jacob Brockett never got back to me!...