American Airlines - Skyview 7 — Local services in Fort Worth

The following happened at American Airlines Dallas/Ft.Worth and GSO from an International Flight. 1- I was charged for checking my bag after I told the Agent and showed her that I get a checked bag for free 2-After checking the bag the Agent told me to tell the guys loading the belt to put my bag in a bin. After I told him to put the bag in a bin he grabbed it and threw it on the belt. 3.-Got back to Greensboro bottle broke in my bag and earbuds were saturated 4-Walked over to the baggage office and informed the agent and showed her the broken contents in the bag she told me file a claim online. I said ok and walked out the airport. She never showed me the QR code to scan for the claim. 5-I filed a claim online the claim would not submit because it required an incident number 6-Called American Airlines for the incident number at 6:00 pm and received a call back at 11:27pm I was sleep 7- Went to the airport baggage office 8/16 to retrieve the incident number and the agent had no clue now I am out of the amount of approximately 340.00 8-Tried to file the claim using the QR code and never found my bag or trip. 9-Based up my experiences it is virtually impossible to file a claim. 10-8/24 while in West Virginia received and email to bring my bag back to the airport a second time 11-8/28 paid for parking and again went to American Airlines baggage dept. at PTI as the letter instructed from Central baggage. 12-Presented the email letter to the clerk she put the number from Shanank Salvini, Central Baggage Specialist Case Owner ID Extension 1516 case#AA-24ShellJR-I51X17 the clerk said she could not find the number in the system 13-She called her supervisor he said they could not inspect the bag based time of my international flight even though I presented the email from American sent for verification. 14- Emailed out to Central Baggage to inform them as to what happed at the Airport. 15-Then received an email from them” Dear James,

Thank you for giving us another opportunity to review our initial findings and address your concerns. We have not found a reason to change the original outcome. While we understand you may not agree, we hope you understand our position.

If you have new information you'd like us to consider, please reply to this email with additional details.

James, we hope you'll give American Airlines another chance to provide the service you expect.

Sincerely,

Shashank Salvini, Central Baggage Specialist Case Owner ID: Extension 15166

Case: AA-24SHELL JR-I51X17” I responded back to the email Sept 4.to explain the problem was I did exactly what was asked. No response...

Iberia Airlines and American Airlines—You Failed Us

This trip was supposed to be special. It was my son’s birthday. Instead, it turned into a complete nightmare—because of indifference, incompetence, and zero accountability from both Iberia and American Airlines.

We booked through American Airlines, paid extra to select seats. Then learned we had to pay again because the international leg was operated by Iberia. Fine. We paid twice to ensure my family—my wife and our two young boys—could sit together on our way to Madrid.

But it all unraveled in Texas.

Our flight from San Antonio to Dallas was delayed two hours. We begged the gate agent to help us—we were terrified we’d miss our connection. She promised we’d be fine. We actually landed in Dallas early. But then we were trapped on the tarmac for nearly an hour while American sorted out another flight’s luggage.

By the time we got to a gate, it was a frantic race. We ran—panting, dragging our kids—over a mile across the airport. Made it to the Iberia gate with the plane still there.

One Iberia employee flatly said, “You’re too late.” Another staff member argued back, “The plane is still here. They can make it.” But the first woman—curly red hair, cold demeanor—refused. She shut the gate. Shut us out.

No empathy. No effort. Just a shrug.

We were stranded. No help from Iberia. No help from American. Hours on the phone. No accountability. Eventually got rebooked a day later—with no seats and no one willing to help. Had to pay for a hotel. A rental car. Missed birthday memories. And the kicker? No one will even tell us where our luggage is.

It’s not just bad customer service—it’s disrespect. It’s broken systems and people who don't care.

@Iberia @AmericanAir—you owe us more...

America’s WORST Airline GONE SOON

American Airlines appears to be orchestrating glowing reviews here, so here is an actual honest review so deservedly due this airline.

Before her latest trip to Michigan, the last time that my wife used this airline was to visit Dallas. We got stuck on the way to the airport by road construction. We made it to the airport 55 minutes before the flight was to depart.

There was a horrible person working at the baggage check telling us that we were not within the 45 minute window to check baggage. Liar! Then she said that my wife could not board the plane without her luggage! She wouldn’t do ONE thing to help us.

We had to scramble to find another flight through Southwest hours later. My wife went through a long process to get refund and American gave her flight credit miles which we will NEVER use.

The latest fiasco with this pathetic airline was on my wife’s flight to Michigan. It was LATE causing her to miss her connection in Dallas. American Airlines would not release her luggage then they put her up in a disgusting hotel near the airport that couldn’t even give her water!

On her return trip, American Airlines canceled her flight and we had to scramble AGAIN to find another flight with United Airlines who were perfect.

From their website apparently written by novices, to their representatives who were rude and apathetic toward their customers through their scheduling which they cannot do, this airline has seen the last of us.

I believe that this airline is in serious trouble. I do not believe that it is safe to fly with American Airlines.

We DO NOT recommend flying with American...