Hampton Inn & Suites Dallas/Ft. Worth Airport South — Hotel in Fort Worth

This is the lack of customer service you can expect from this hotel and the Hilton organization: I keep correcting this "Assistant" but they will not listen and only defend the unprofessional and rude behavior along with their excuses. If you want great service from beginning to end of your stay, do not stay at this hotel.

Thank you for contacting Hilton Guest Assistance.

My name is Rithwik S and I am one of the supervisors at Hilton.

I hope this email finds you in good health.

As guest assistance department doesn't have authority towards hotels billing systems and we are unable to intervene. However, according to the policy as your reservation is checked-out and there can not be any modification after the check-out. The hotel GM was in contact with you and stated that you had checked in on 10/16/22 and provided a Tax-exempt form in the middle of your stay on 10/18/2022. So, when the agent who took this form went into the reservation to make the adjustments it changed the first 2 nights dates as this always happens when the hotel processes a tax adjustment after check in. The GM explained this to you and since the reservation is checked out already, they cannot make adjustments in the system however, would be more than happy to write a personal email and handwritten corrections. You agreed to this and stated that this would suffice.

Thanks for your ongoing loyalty and understanding. If you have any questions, we want to speak to you personally. You can connect with us via Chat Click Here or email.

Best regards,

Rithwik S. Corporate Guest Relations Specialist Hilton Reservations and Customer Care

Response: I am neither LOYAL or UNDERSTANDING of Hilton or any of their hotels that provide a poor and inexcusable lack of customer service. Anyone that has the ability to open a pdf can use the edit function. ALL business rely on exact accounting methods and have the ability to edit and audit their accounts. To tell me a worldwide corporation does not have the ability to correct an inaccurate document related to accounting and finance tells me your either incompetent or Hilton it self is in the practice of defrauding their clients and the Federal Government. When arrived to check in the front desk associate told me to come back at a later time and it would be no problem to correct the No-Tax paperwork at a later date. This was wrong in every way. Because Hilton and its employees were unwilling to accommodate a simple and easy request that all other hotel chains and companies seem to be able to do without effort, tells me it is your choice to provide below standard service to your customers. This is why I am now avoiding every property, subsidiary and any other hotel associated with Hilton in anyway. I will not stay at another Hilton, this is not the first time I have received poor service at a Hilton, it is just the LAST time. I also tried to speak with corporate office when this happened and like every other time, I was gifted with a lack of care and no understanding of my issue. Again, I am not loyal to Hilton nor do I accept the unprofessional behavior from its employees. In business, the customer is Always Right, not the corporate mouth piece. I will not do business with Hilton again and I advise anyone that wants to stay at a hotel with little hassle and great customer service, do not stay...

This was my first trip to Texas. We were coming for a concert at AT&T stadium so we did 2 nights at the hotel. This appears to be a pretty new location or at least heavily remodeled. Everything was clean and modern. Check in was quick and easy. Got my bottles of water and headed off to the room.

We had a King size bed and the room was a good size. Although strangely laid out and incredibly dark. Even with turning every light on it was still hard to see. The bed was clean and comfortable and there's an abundance of power outlets all over the room. I've seen other reviews mention noise. We heard none....no road, plane, or even hallway noises. The bathroom and shower were nice and clean. The coffee pot was inexplicably placed in the bathroom though. Very weird and kinda icky. There's large soap, lotion, shampoo, conditioner and body wash bottles bolted to the walls so you don't need to bring from home. Aside from the dark room, I wouldn't recommend showing up here with a ton of clothes. There's nowhere to unpack really. Theres a small closet and three tiny baskets under the TV. That's it. We were only there for 2 days so we just left stuff in suitcases but anything longer than that it would have been difficult. The small fridge and microwave worked well and temperature control for the room was excellent.

The breakfast area was large and well maintained. The food was always well stocked and the waffles were a fun Texas shape. The only thing kind of odd is that there were 3 types of eggs but no bacon. Just maple sausage. There's so many different food options that even if you are staying several days you can change it up. If you want something different there's tons of fast food and casual dining options within walking distance. The area was clean and seemed safe.

Getting around this part of Fort Worth requires being comfortable with entering/exiting multiple 75mph highways so be prepared for that. The drive to AT&T Stadium was about 10 minutes and relatively easy. We also went to a nearby outlet mall and the JFK site in Dallas all within 30 min or less. We would absolutely not hesitate to come back to this hotel and...

It wasn’t a five star hotel, but we knew that when we booked. The hotel’s location was in close proximity to the airport and the activities we had planned. The food was just okay. We didn’t use any of the amenities. We had a super early flight and I called days leading up to the trip to inquire about early check in and the shuttle service. Every time I called the person on the phone would defer me to check back at a later time. The shuttle service was prompt and Fred, the driver, was nice. Now for the not so good - when I called the night before to inquire about early check in, Dominiq said it wasn’t 100% guaranteed but there was a good chance we could check in early because the hotel wasn’t at full capacity the night before or the day of our arrival. I’m not sure what happened between 8pm the night before and 8am the day of but when we arrived all rooms were sold out. We arrived around 8:30 am and waited until about 12:45 pm before we left the hotel because we had an appointment. The hotel did hold our luggage which was nice. Since we had been waiting in the lobby all morning, we made sure we didn’t return until after 3pm which is the check in time. Once we returned, the room was still not ready and it was about 3:30 pm. We had been awake since 3am for our early flight, so it was an inconvenience. Andrew, the GM, offered to comp the stay because of the inconvenience. He specifically said we wouldn’t have to pay anything additional from what we already paid on the app (we used points when we booked). It wasn’t until check out that we realized it was just comp’d for one night and not the entire two night stay. The pillows were unbelievably flat, the sink water had barely any pressure, and the shower had poor drainage. We literally showered in a tub of water. We didn’t complain, because the stay was “free” or so we thought. We also used the lobby restroom while we were waiting for hours and the cleanliness was subpar. One of the stalls was in a complete unusable condition. The other stall I “cleaned” myself. There definitely could be some...