SpringHill Suites by Marriott Dallas DFW Airport South/CentrePort — Hotel in Fort Worth

Our family stayed here for the 4th of July weekend. Our vehicle was broken into in the Spring Hill Suites parking lot. Discovered this at 11:30 AM as I was taking our family's suitcases and bags to the car.

I called the police to file a report and was told they would arrive between 12:15 and 12:30. The check out time was 12 noon, so I called the front desk to ask for an extra 30 mins before we had to check out as I did not want my family with young children standing in 100+ heat. The Spring Hill Suites front desk associate denied my request. Would not give us an extra 30 min late check out despite the fact I am a Silver Marriott Member which comes with late check out upon request. I inquired as to the reason I could not get a 30 min late check out and was told they were sold out for that day which was not the truth. I looked at my phone and there was plenty of availability in the hotel. So, the SpringHill front desk clerk lied to me, they were not sold out.

Moving on from this horrible experience with this hotel.

Location was good, has several fast-food restaurants within walking distance including a Chick fil A and Mcdonalds.

The breakfast as one other review mentioned was horrible. No bread to make toast and on day 2 no eggs. They had one attendant tending to the breakfast and she was overwhelmed.

Honestly, if this is the breakfast this hotel wants to put out for their guests it would be better to just not offer one at all.

The rooms are nice and spacious. Bad lighting however, as the rooms are dark and not much lighting is available in the room. The floor lamps offer very little additional lighting.

Ice makers are only one floors 2 and 4 which makes things additionally difficult.

The hotel is located next to a busy freeway, but I did not hear the traffic from the room, however, since it is also located near DFW airport the room would rumble from time to time with jet engine noise.

The do have a small indoor pool and a work out facility .

An Uber or Lyft ride to Six Flags or Globe Life Field will run around 25.00 to 28.00 dollars. These locations are roughly 30 mins away, more if there is traffic.

I am not blaming this hotel for our car being broken into in their parking lot. However, as a Marriott BONVOY Visa holder with a large annual fee as well as being a silver Marriott member with late check out priority I was surprised and disappointed this hotel could not spare an extra 30 mins so my family could stay in a secure room while I filed a police report. I will not stay here again as I like friendly staff when I travel. This Springhill Suites does not have employees that are friendly or will try to make your stay a positive one. Way too many hotels in the area to choose from. Marriott needs to take a long look at the SpringHill location as it's not up the...

I am not sure how they got the ratings they did. My experience was way different. Let’s start at greeting. It was ok, person was new and in training and alerted to me as such. ||Let’s get the positives - recognized me for my status at check in. Offered reward. Double checked with me if I was fine with a room on the 4th instead of top floor of 5th. I was fine with it. I also declined to have housekeeping since I was only there 3 nights. That was verbally confirmed and I watched her note.||After checking in I dropped my luggage and immediately left for a dinner. Upon returning at 10:00 pm I noted the room was a little cool (it was running between 90s and low 100s this week in Dallas). It was at this moment that I noticed the AC unit was literally right next to the bed and would be blowing cold air on the bed. Given the heat that thing was gonna run on and off all night. This is obviously not good - see picture. I went down to the front desk and asked if I could possibly get a different room. Since I had just stayed in one of these in San Diego last week their rooms were designed with the AC and closet flip flopped so the AC is not blowing directly on the person in bed but into the open space of the room. He said they were full. I looked out at a parking lot that was about 1/3 full and looked back at him. He said he would leave a note for a manager and they would deal with it in the morning. My stay is done and I am back in So Cal and still yet to hear from anyone. So I actually laid a shirt on a rack just above the unit so it would at least block the direct shot of air on me in bed.||Next day I left for the office and came back. Room had been completely cleaned - which I asked not to do. All of my toiletries - including retainer - had been touched/moved. I didn’t even bother to say anything since they hadn’t called back about the AC they certainly wouldn’t do anything about this. The next day I just put everything back in my suitcase except for a small pile of dirty clothes folded and stacked in the corner, my extra pair of shoes and a contact lens case left on the counter. I came back to a note that said they couldn’t clean my room - even though they did including taking towels that were hanging up, cleaned the toilet because they left the seat up, and made the bed.||Look, the place is clean and exactly what you expect for a Springhill Suites. But their attention to detail, ‘friendly staff’ etc etc that are in most reviews. I am just not seeing it which is a shame as I was looking for a new place to stay in the area and even if this place was close to the ratings that would...

I only stayed here due to a business trip. This hotel has a lot of potential to be better, however, it is unknown what they are doing to make it a 5-star hotel.

The year we live in is 2024, you would think by now that they would have a better selection at the "continental breakfast" in the mornings. However, they don't. Terrible selection of food to eat. The typical "make your own waffles", muffins, danishes, cereal, meat, instant eggs, bacon, oatmeal, yogurt, fruit, juices, coffee, and tea. However, what you won't see is anything satisfying for vegans to eat. Okay, the only thing that I spotted was chilled plant milk for the dry cereal. The last day I stayed at Springhill, the plant milk wasn't fresh and made me sick. I'm sorry, but I don't just want to eat fruit for breakfast.

Why not have veg yogurt, soy milk, potatoes, veg sausage, waffle batter not made without eggs or milk, muesli, onion, and bell pepper medley, just to name a few ideas. They definitely could afford to include such items to the breakfast to make it more universal for all.

Another thing I did not care for was once I arrived in the hotel room, I couldn't get the internet to connect to my personal computer. It was giving me an error and wasn't connecting after many tried times, it just wouldn't work. I ended up having to restart my computer for it to work.

I had an issue with the door to the restroom. It was already broken and gave me a hard time opening it and then sometimes it wouldn't even shut properly. The beds were very firm, but the pillows made it for it. Not good especially if you suffer from a sensitive back and neck. Trust me, I am dealing with achy pained back and neck from that stiff bed.

Weirdly, the AC stayed on the set temperature of 70 degrees throughout the day, but as soon as I placed it on 70 for nighttime, it would work for a few minutes then it would shut off for energy conservation causing me to wake up in sweats.

Two things good going this hotel is the staff: shout out to Rhonda and Seymour. They were extremely nice and accommodating. The staff in training was meh, the new chick was staring at me too hard and made me feel uncomfortable. The other thing is the location; it is near many restaurants, it's located off of a busy freeway, and the area looks very new. Rhonda mentioned that the hotel was built 2 years ago.

With that being said, you would think, they would bring their A+ game. Yet, I can see why my coworker mentioned that this hotel would normally be considered a 2-star hotel as a general census.

I'd be more wary before I make the mistake of staying at Springhill...