Sleep Number — Hotel in Gainesville

The manager, i think he was the manager, was in a hurry to get the order and not concerned with us after that. My wife brought the specifications for our bed frame and the manager assured us all was well. When the bed was delivered alas the were missing the additional parts that were needed to be used for our frame. Customer service called and apologized and ordered the parts free of charge. The salesman called later and when asked why he would tell us something he was not sure was true said how would he know whether the bed would fit. Not I am sorry, nothing. All he had to do was pick up the phone and call customer service and they could have told him what we needed but unfortunately he was not interested in our experience only his commission. We have not received the bed yet and I am thinking about cancelling the order and buying at another store just to keep him from enjoying the commission...

My wife and I have been shopping for a bed to replace an aging "bed in a box." We liked the memory foam and looked at other brands ranging from $1k to $7k. We were heading home to think about what we wanted to do when we saw the Sleep Number store.

We were greeted by Brett who gave us the spiel add setup the demo. He listened to what we wanted in a bed and helped us determine the best fit for us. He did a great job of matching our needs to our budget and was never overly pushy. He presented options add asked for the sale in a very professional manner.

The biggest selling point for us is the ability to adjustv the firmness of each side individually. My wife and I have very different ideas as to how firm a bed should be. This was a much better solution for us than having...

I spent $7,000 on a Sleep Number bed less than four years ago, thinking I was investing in a top-quality product with a 15-year warranty. Instead, the bed is already falling apart multiple parts are broken, and the quality has not lived up to the price. When I tried to use the warranty, I was shocked to learn I had to pay a non-refundable $190 fee just to have a tech to look at it, with no appointment date until I paid. After l paid, the appointment was scheduled 15 days later. This is unacceptable. The warranty feels like an empty promise, and the customer service is disappointing at the best. Buyers beware: the product may look good at first, but the warranty support tells a very different story. Same poor...