Buffalo Wild Wings — Restaurant in Gainesville

This is a long one. Door dashers and people ordering from DD and similar delivery services, beware. It’s apparent from my visit the staff here do not support or respect delivery drivers or their customers. I sent two emails. It’s been a week and haven’t heard anything from them. It’s sad.

I’m a door dasher and had a VERY unpleasant experience with the employees and restaurant manager. I walked in and waited at the front desk to pick up an order for M. I waited for 5 minutes and during this time 2 of the employees looked at me and quickly looked away to avoid helping me. Nobody was at the front area to bring my order. I went to the bar, because the bartender wasn’t busy and I needed to get this customer’s order. . As soon as I walked up, another customer wanted to order and she went straight to him and once again, ignored me. After that, I wasn’t happy and I asked a server where I need to go to get this order. She pointed me to the pick up are, where I started. Fun.

I went back to the pickup area and saw a crowd of guests at the door. It was then that the “store manager” finally appeared and said “I’ll be right with you.” I told her thank you. I have been waiting for 5 to 10 minutes. Her reply? “No, I saw you when you came in.” My question was then why didn’t she help me when she saw me? She was helping other customers. The other customers must have been in the kitchen or employee area because she was definitely not in the front. Her response was to then argue with me that the food wasn’t even ready (I received two texts that the food WAS ready) and that she would not allow me to pick up the order and would give it to another person.

She then called Door Dash and had my order cancelled. What she didn’t know was that Door Dash platform was having issues that day - we were getting orders from across town which is NOT normal. When she cancelled the order with me, the person who picked it up could have been in Oakwood. In her attempt to hurt me, she has actually hurt the customer. He’s the person mostly affected by this situation. This is the worst customer service I’ve ever seen, and I worst vendor service. I definitely will not be picking up orders from this location (or eating here)...

I visited Buffalo Wild Wings last Thursday (12/29/22) around 3:30pm to celebrate someone’s birthday. We were so excited to eat here because we love the food and Buffalo Wild Wings has always been great service to us. When we went, it was not crowded; there were only a few groups seated. Our orders were very simple: we ordered 6 boneless wings each. Unfortunately, we did not receive our food until an hour and a half later. What a disappointment! If we wanted to wait that long for our food, we would have come during a busy time. To make matters worse, the wings we ordered did not taste normal. They were spicier than usual and were not cooked correctly. Even though I was ravenous, I ate two wings and took the rest home because they tasted so awful. Our waitress was super nice and offered to pay for our meal because of how long it took, but we declined and paid for it ourselves because we didn’t want this girl to pay out of her own pocket for something that wasn’t her fault. It is with a heavy heart to say that I will not be back anytime soon, or back at all. Buffalo Wild Wings used to be one of my favorite places to eat when they had their act together. I am not sure what happened on this day, but I will not risk it again. It was such a disappointment to eat here when we were trying to celebrate someone’s birthday. It is understandable to wait almost 2 hours when the restaurant is busy, but when it is a Thursday afternoon with simple and small orders, there is...

A Much-Improved Experience Thanks to Amarya! I've visited this location a few times since moving to the area, and while the food has generally been consistent and timely, my experiences with service, particularly at the host stand, have been mixed. On a previous visit, I noted a lack of engagement from staff at the entrance, with employees standing around and no clear system of greeting or seating guests. Unfortunately, I noticed something similar this time, where I was met without a smile or warm welcome, just a monotone “how many?” from someone who wasn’t even facing the door at first. It’s clear that there may be a disconnect between the front-of-house operations and overall management, which seems to be affecting the flow and guest experience. That said, it’s something I believe could easily be improved with better communication and leadership. What truly turned this visit around, though, was Amarya. She was absolutely wonderful, kind, personable, and incredibly attentive. She made me feel seen, which is something I hadn’t felt here before. Her warm energy and professionalism genuinely changed my impression of this restaurant, and I’m so grateful for the way she elevated the entire experience. Thanks to Amarya, I left happy and finally felt like this could be a place I enjoy coming back to. She is a real asset to the team and made this my best...