Jack Huff's — Hotel in Gatlinburg

Jack Huff's, a mainstay hotel for my family about as long as they've had the current facility, recently surpassed my expectations with new decor and slightly disappointed me in ways that have nothing to do with the room.

Huff's has kept up with the times, recently adding Keurigs in the rooms and actual wall thermostat units, abig improvement, though the thermostat stays "off" too long, then stays "on" too long for true comfort. The room gets too warm then too cold before the thermostat redponds. This can usually be fixed with a simple internal anticipator adjustment that will greatly increase the comfort level by shortening the cycle times.

New TV's and a better cable connection result in the first clear pictures I've ever seen in Gatlinburg, and the vanities and the chest of drawers are new with more drawers than before. No problem finding places to put things. The two chairs in front of the TV make a good place to enjoy coffee or a donut from the Friar in the Village, a short walk down the hill.

Alas, the wi-fi is a perennial problem with frequent drop outs from overloading when over half the rooms are occupied. Some rooms next to a transmitter enjoy better service. The units are outside the second floor and seem to work better there in some rooms.

The new wall/headboard unit incorporated wonderful soft background or mood lighting that felt natural and soothing, and can be controlled at bedside. Nice touch!

A final note would be that as long standing customers with a history of good relations and comfort with the way the Huff family operated, I now feel a little bit distanced by the newly instituted reservation and prepayment policies. I was surprised to be treated to a succession of automated email requests to pay in full prior to our visit. I'll just say that in the past I was never asked for more than a deposit. For established, frequent customers payment was due at checkout. They recognized us when we called and sometimes when we called close to the visit didn't even request a deposit. I surely miss that kind of customer relations, trust and focus on the customer. I once overheard one of the Huff clan tell somebody that they attributed their success to treating people like they would want to be treated themselves. They certainly did and still do that. The change may simply be a reflection of the cold, impersonal, slightly disrespectful, era we now live in, or a result of the many changes all businesses have had to make in coping with the covid era. "What is your card number," seems to be the state of...

Fantastic CLEAN Hotel, free parking, walk to the strip! (July 2018)

WE LOVED THIS HOTEL!!!! The next time we return to Gatlinburg, we will stay here. We located and used this hotel based on Trip Advisor reviews and we are so glad that we did. (Call them directly to make your reservation. If you use their website, there is a fee to do an electronic booking, FYI)

This hotel has free off street parking, and it's a quick walking distance to anything you'd like to see and/or do on the strip in Gatlinburg. The hotel staff, specifically Tammy, was so great in recommending "Hole-in-the-wall" places to eat. She also shared with us how to avoid the strip to get out of town and head to the Smoky Mountains.

This hotel was SUPER CLEAN - I couldn't get over how clean it was, cleaner than a lot of the chain hotels I've stayed at over the years. It's a family run business and they take pride in their customer service. The room had hard keys, and a front and a back door. On accident, we left our door unlocked for an entire day (we thought it was locked, so double check the lock before you leave) and our room was left undisturbed. There is a cool pool to swim in, the bed was comfortable, the shower had good pressure. There was a fridge we could store our left overs in, coffee served in the morning, and access to a microwave.

The only thing I'd warn you about, in regards to this hotel, is that across the street, the church bells started ringing at 6am (I'm thinking, if my memory serves me correctly) and continued every 15 minutes. Eventually, I tuned them out, and it was ok. At night, they played hymns on the bells, which was pretty cool too, So, just know, if you stay here, the church bells will sound.... like it or not, and you'll have a melody...

Check your sheets!!!! My boyfriend and I went here after seeing all the clean reviews, the night we got there we failed to check our sheets from the long day we had previously. On our second night, we went in showered and were laying down (again, long day) when all of a sudden I felt a huge itch on my side! My boyfriend checked and I definitely got bit by something (LEFT A BUG BITE MARK) and that's when it hit us it could be bed bugs. Immediately when we looked at the bed, sure enough there was a bug. At this point it was midnight so there was no one at the front desk - I tried calling regardless but there was no answer. We found 2 more after looking through our sheets (3 in total) Because my boyfriend and I could not bear the idea of sleeping another night in a bug infected bed- we desperately looked for another stay within the area and immediately left. Did as anyone should and washed everything twice. When we went back and checked out the following morning, we told the lady at the front about the situation without raising alarm to the other customers and she let us know to call back when a manager was there because she could not process refunds. We were on the way back home that day so we knew we would have to call. When calling, the man who answered immediately told me that the bugs we found were not bed bugs and that no refund would be processed and honestly was speaking to me as if I was the problem. We put the bugs IN A ZIPLOC BAG and they still said we were wrong... Maybe I am wrong , but there are definitely bugs in the bed that bite you!!!!!! I guess the only pro was that the staff (other than the man on the phone) were very nice. Please check...