Starbucks — Restaurant in Gilroy

This used to be my mom and I’s go-to Starbucks location in town, but over the past couple months they have been slowly going downhill. I’m assuming the issue is having employees that aren’t properly trained. They have gotten our orders wrong multiple times. Either the drink is made horribly wrong, the drink size we were given wasn’t what we ordered, or they’ll be out of an ingredient and don’t tell us when we order,but continue to hand us the drink which looks obviously wrong and they continue to not say a word. Today, we ordered 2 different drinks. I fell in love with the Iced Guava Passionfruit Drink but this location doesn’t seem to know how to make it 95% of the time. As you can see, it looks JUST like the Pink Drink my mom ordered and has no guava/passionfruit flavor(honestly, it basically has little to no flavor at all). I think they just made me a pink drink with no berries and lazily played it off. Or, they didn’t use enough guava juice and didn’t add the pineapple/ginger syrup. They look exactly the same. I’m also a barista who makes Starbucks branded drinks, so I’m just really disappointed in how this location’s employees are trained and how lazy they are. Communicate with your customers. Don’t know how to make something? Learn it, ask a coworker for help, find the recipe card and learn on the spot. It’s not hard! Again, this location has gotten our orders/drinks wrong multiple times within the past times we’ve been going recently. This location is going downhill and it’s very disappointing. Glad to hear I’m not the only one with...

Wow I do changed my review from ⭐️ to ⭐️⭐️⭐️⭐️⭐️… the professionalism in this store is top notch… just talk to Barista Ms Zaldy about my experience and they offer me a refund… but politely declined the offer (for me… you order you pay it no free ride) then she insisted to make it right by redoing my order… and give me pointers how to order my fave coffee… kudos to Ms Zaldy!

Old review… 1st time to stop and order my fave coffee here but never imagine I will rate 1⭐️… a beautiful and cozy place if managed well… My observations…. Courteous Barista/Staff… Sticky table (not been wiped for a while) maybe bcoz it’s busy or 4hrs before closing… I usually order Venti Ice Caramel Macchiato…. Quad blonde espresso for more caffeine kick… No Ice, it’s not because of a hack but I want my coffee be coffee not watered and lastly Coconut milk and just A pump of vanilla for more coffee taste experience… Sadly the expectations is not met… Just like other reviewers says it’s like just sipping a milk not coffee… my light roast coffee pods at home is more delightful and fulfilling… But if you ask me if I will be a returning customer… YES I will… hopefully my experience is just because they are tired and nearly into closing… Until then I will...

It was about 7:15pm when we got there so fairly late for them, but with only one couple ahead of us (who had already ordered) it took over 15 minutes for us to get our drinks- a caramel frap and a water. Plus they were out of lids, which had to be pulled from the back, and spilled caramel all over the cup and tried to just wipe with a napkin. We said, hey we've waited long enough can you fix that so we don't get sticky stuff all over our hands and car? So they double cupped it with a half hearted apology.

There were at least 4 employees working at the time, didn't seem like there were any cars in the drivethru. Most of them seemed like they were way more focused on cleaning and putting chairs on top of tables than helping all of us waiting.

We were driving through from LA back to SF and we're glad for the available, clean bathrooms. However, at the Coffee Bean and Tea Leaf we stopped at this morning, there were over 20 people ordering and we got our 3 complicated drinks and snacks faster.

Cleaning can wait until the doors are locked. I do this drive frequently and won't be stopping at this...