The worst place I have ever stayed. ADA accessible is not at all available. I was traveling with elderly and disabled. The shower was not possible for them. There were no handles for them to hold. The photo shows there are shower chairs available which they are not. I called ahead arrival to explain but was told they do not have these type of rooms.
1: They argued about extra towels and blankets due to the didn't have enough due to washing. The hotel had 5 cars. 2: There was a man staying weekly that asked to buy my dog, tried entering our room in the middle of the night, asked if I could be his ride and finally police came twice and finally arrested him. 3: the "kitchen" area was filthy and was not cleaned in over 24 hours. I asked and they said we do not have housekeeping until the AM. They apparently could not do it themselves. 4: I am very open but when asking for a napkin for my coffee the front desk did not know what that was and handed me a single piece of bounty paper towel. 5: I looked for the "breakfast". There was only a waffle maker that was disgusting so I opened the cupboards that were labeled oatmeal, trail bars, etc. I asked about where they were and was told only waffles. 6: The grounds for "pets" are full of burs and weeds so I had to brush my dogs to get these out of their fur. 7: Finally asking after two days if anyone would be cleaning the room. Again told no housekeeping. At this point I presented the fact of all the things that had happened and insisted clean towels, refreshed linens. I was told no. I pressed and was told that the person at the desk (very nice compared to the rest) would clean himself. He finally gave us a new room for the night.
Expectations for a room that cost $125/night and $20/per pet is unbelievable for what we received in service and price. I know it is a lower cost place to stay but the next night in Estes Park we had the same prices with an amazing room with full access to all that was shown on the reservation.
It was the most horrible place we have ever stayed. Very...
Read moreShady lying management. Booked a jacuzzi room and after charging our card told us we couldn’t use the jacuzzi. We only drove out there specifically for the jacuzzi or we wouldn’t have stayed there at all. But after charging our card we didn’t have a choice but to stay because it would take a couple days for a refund to come back to our card and we really couldn’t afford to stay somewhere else without that money. So he tells us he will give us a discount. We stay because we have to. The power goes out in half the room around 7pm and never came back on, and the breakfast they gave us was a Twinkie and a bag of gummy treats.. so glad we got up for that. Noticed after about a week that we never did get that discount, and over the last month and a half have called multiple times to speak to the manager who is never there, and refuses to call me back. Every time I call the front desk lady tells me something different that he has said or that he lost my number etc. FINALLY today after calling hotels and demanding a refund he calls me back and tells me this is his first time hearing about this. Wow. So after all my trouble with this shady manager he lies to my face and then offers me $26 whole dollars back for my inconvenience. Thanks I guess. I mean you ruined my family trip, dodged my calls for over a month, and lied to my face about it. But I guess it will make up for it while I treat my family to McDonalds tonight with your...
Read moreI cannot possibly say enough good things about this place!! We are evacuees from Estes Park we received our Mandatory Evacuation orders and after hours of searching we found the Super 8 by Wyndham here in Greeley. They have been beyond helpful; Katherine, at the front desk is amazing! They hit the jackpot when they hired her! She is friendly, professional, courteous, understanding and just all around an amazing person! She has helped us in many ways, worked with us, continued to extend our reservations for days now (we haven't even had to switch rooms!) And much more. I cannot say enough good things about Katherine or Super 8! This is something we never thought would happen to us and the ease of things since we got to the hotel has helped us tremendously. I truly hope you know that you are very lucky to have Katherine on your team as well as everyone else! The whole staff from front desk, to maintenance, to housekeeping; they are all smiles, and always have a friendly "hello!" for you. I have been in hospitality, in Estes, for 15 years and I can tell you this place has their bases covered, and have met and exceeded all expectations that us "Hoteliers" have. I would highly recommend this hotel wether you be on vacation, visiting family, or like us, here because of an emergency. THIS IS THE PLACE TO...
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