The Teahouse — Restaurant in Hedwig Village

I’ve been to this location in the past but had a much better experience. They had different people running it at the time and I suppose it makes all the difference the type of service you receive at places that are set up as more of a grab and go type, nevertheless, the service I received with the change of staff was less than satisfactory. I ordered the Thai tea with no boba (tapioca). The lady taking my order looked a little annoyed at my request not to add in the e boba. I then asked if they applied military discounts at this location, to which she asked the manager in the back and he said no. No problem. I waited and got my drink but it was full to almost the brim with boba. And she says “you ordered the Thai tea did you?” And I said “yes ma’am but could I please have it without the boba. I think-“ and she cuts me off and tells me to “hold on” while she proceeds to take the order of a new customer. She makes me wait while she takes a very long time getting the order of the customer before she finally turns to me and without a word, takes the boba filled tea and plops it on the counter next to the manager and complains that I don’t want boba but that she’s not remaking it. She gets a new cup but strains out the boba and adds a ton of ice instead of just making the drink the way I originally ordered. Then misses some boba so when I make it to the bottom of the drink, I find some. I just didn’t get it. Why the need to be so rude while at a tea shop. It take less than 1 minute to make a drink per customer. I also asked the manager if he would consider asking management to consider implementing a service member discount to which he did everything to avoid from answering my question going to the extremes of saying he had a deep deep conversation with the owner about his compassion towards military service members and how he had begged and pleaded with the owner to implement one but the guy wasn’t for it. And he and the other lady laughed after I said thank you and walked away. It was just awful. At least wait until I have left the building to laugh at the ridiculous story you just told me. I’m not one to leave many negative reviews but this place just left a sour taste in my mouth and I won’t...

On yesterday, I purchased 3 boba teas (cookie and cream, matcha, and mangonada), the chicken poppers, and squid balls. The mangonada was for me, the squid balls and matcha was for my daughter and her cousin who came inside with us had the cookies and cream along with chicken poppers. Before we pulled off to leave the place, my daughter noticed short straight hair in her boba tea. So, we brought it back to them and they made her another one. After she got the remade matcha boba tea, we left the building. After riding in the car for about 5 minutes, my daughter screamed and said, "Eww, there is another hair but in my mouth." The 3 of us plus 2 additional cousins who were in the same car witnessed the long strain of hair. A few of them also witnessed my daughter toss the hair out of the window. I immediately located the establishment's phone number and called it. I spoke with Ashley over the phone who I explained this claim to and she told me that I wouldn't be able to get a refund. She also said that I had 15 minutes to bring it back and they would able to make another one or get food instead and I wasn't able to do that. Ashley also told me that Chelsea was the person who fixed the matcha boba tea both times. I asked to speak to the manager and was told that I would have to call on tomorrow to speak with one. I had my daughter throw away the matcha boba tea when we got to where we were residing. So today, I called the establishment again and spoke to a manager named Teale and she told me that there is a no refund policy and that it allegedly on the building. She also said that I would be able to get a free drink voucher placed in my name so that the drink could be replaced. She also stated that I could get food instead. So, I had her take my name in order get the drink voucher but I prefer a refund to avoid hair being the drink possibly...

Definitely felt like i wasn’t welcomed here this not my first time at the teahouse but this was in my face im behind someone as the cashier was helping her with the order when we make eye contact it i get a rude look but i brush it off thinking its just in my head so im next i get a drink this time she tells me my total im waiting for her to ask my name then number for the membership she doesn’t so i mentioned it i give her my number she saying she didn’t see it im like ok maybe not all so she sign me up still not asking my number i pay and go sit i drink comes out say time as for two others there names are said my drink is just said so that’s when i started adding it so i get food after i get situated again no name no number just Total i walk off lady orders behind me i heard name and number so time goes by im hearing names being called back to back 15 mins past she walks to me saying my order been ready when usually they would bring it so i go get it all for her just to finish her conversation in the back besides to people the set up actually cool and of course the food and...