Americas Best Value Inn — Hotel in Hot Springs

Carpet very damp in room Hole in bedspread Trash behind nightstand No phone in room No wifi accessibility Mini frig wouldn't work - found it plugged into white 2 prong extension cord coming from under baseboard (no visible sign of where plugged in) using 2 prong adapter. Had to move to outlet by bed to work. Same for microwave into 2nd white plug coming from under wall. Moved to different room. Later that night find sports bra hanging from seat of desk chair.. not any one's in room. Told to call desk if wifi has problems and they'd reboot router. Doesn't help. wifi continually weak to non-existant. Night clerk snarky when called to reboot router. Woke up Sat. a.m. to notification of surprise charge on card. They had charged wrong amount on card at check in. I asked 3-4 times showing what reservation said. Night auditor decided to correct without notifying me they were making charge. Had I not had card set to email notifications, wouldn't have known till bill came in. Hung "Do Not Disturb" sign on door when going out. Did not want anyone in room while we were gone. Cleaning crew went in anyway. Mgr tried to say "Oh your tag blew off. You didn't find it". Wrong. Tag hung very neatly on inside of door. Tenants a couple of rooms down playing radio or TV rather loudly. Called desk politely asked if anything could be done. Snarky "I'll send security over" Funny, no sign of any security staff entire time we were there.

Manager's only answer to all this: I'll take 10% off bill. Worst motel stay I...

Made a reservation a month in advance. Their policy clearly states you will not be charged until check in. I was charged by AMERICAS BEST that very day. Trying to resolve this with management they were RUDE, UNCOOPERATIVE AND UNTRUTHFUL. Not only that , still trying to resolve this with management I was informed by him that my reservation was cancelled , this a week before I was to stay there. This also clearly stated in their policy states if you cancel within 24 hours of reserved date you will not be charged. I have been charged 213.40 by this hotel that has violated their own policies. They refuse to refund my card and put the blame on a travel website that was not used by me. AB is the only one with ALL my information, no one else! I have not nor would I ever stay with this hotel after dealing with this still unresolved matter. I refuse to let them get away with this, so beware before planning a stay...

Made a reservation a month in advance. Their policy clearly states you will not be charged until check in. I was charged by AMERICAS BEST that very day. Trying to resolve this with management they were RUDE, UNCOOPERATIVE AND UNTRUTHFUL. Not only that , still trying to resolve this with management I was informed by him that my reservation was cancelled , this a week before I was to stay there. This also clearly stated in their policy states if you cancel within 24 hours of reserved date you will not be charged. I have been charged 213.40 by this hotel that has violated their own policies. They refuse to refund my card and put the blame on a travel website that was not used by me. AB is the only one with ALL my information, no one else! I have not nor would I ever stay with this hotel after dealing with this still unresolved matter. I refuse to let them get away with this, so beware before planning a stay...