Best Western Plus Indianapolis North at Pyramids — Hotel in Indianapolis

Checked in on December 11, 2024. I have not finished my stay yet. I check out on December 14th. I am here for work. I work at a hospital in Downtown Indianapolis. I came back to the hotel from a 12 hour shift on December 12th and when I walked into the lobby, there were 3-4 people standing in line at the counter that appeared to be checking in for their stay. I walked around them with my back pack over one shoulder and proceeded down the hallway to the elevator. Before I could get out of the lobby area, I heard the service desk attendant yell out, “Excuse me, What is your name?” I glanced back and kept walking. She yelled even louder in an angry voice, “I said excuse me, what is your name?” By this time I rounded the corner and was expecting this woman to chase me down the hallway. I approached the elevator and mashed the button as fast as I could, hopped on the elevator and pressed my floor and the door close button. I am a 50+ yr old man and in today’s era, I was a little frightened. I got upstairs to my room and locked the door. I then called Best Western Corporate customer service line and reported the incident. ||Let me tell you, I have traveled all around the country, and into different countries on vacation and with the military, I have stayed at not only Best Wester but, Casino Resorts, Hyatt, Wyndham, Choice Hotels, Marriott’s, Drury Inn, Radisson, IHG and Hilton chains and resorts. I have NEVER in the past 30+ years of traveling, had anything like this happen to me. I knew one thing, Not to interact directly with this woman or I would have more troubles than I wanted. In this case it was best to keep quiet and for a lack of better words, RUN! ||I can assure you, if this particular hotel does not train their staff in better customer service, they will start losing business fast. I read other’s reviews about this hotel and thought, “Naa, that won’t happen. It can’t be that bad.” I was wrong!||On the flip side, the breakfast attendant I spoke with was pleasant. I start work at 7am. |Therefore, I am up eating breakfast as soon as they open at 6am. ||Consider your choices wisely before coming to this place. I will give an update at the...

My mother and I got there around 10:10-10:15 at night on Sunday May 1, 2022. There was a younger male there, who seemed to be out of it anyway; he was helping out with check in. My mom asked if he knew whether or not a guest with a dog had stayed in our room formerly since the hotel is dog friendly. He said he couldn’t verify, but knows guests with dogs are only on the first and second floor. We took note of that. At the end of checkin, my mom asked for extra towels. He said “there’s towels in the room”. I turned around and said “we’re aware there’s some in there already but she asked for extra”. He said something along the lines of “check the towels and if they’re not in the room I’ll give you a new set.” We we’re traveling from Albany, GA to MN, so imagine how exhausted we were and how taxing it was just to check in. We get to the room, and immediately after exiting the elevator on the THIRD floor, we hear a dog barking. We make note of that. Check the towels and several of them were stained. We bring the dirty towels back down and on our way down, we see a woman and her dog exit the elevator on the third floor before we enter the elevator. We get to the desk with the towels in hand and the same desk agent says “ok so what’s the issue?” Like we didn’t just have a conversation about the towels. I said “clearly they’re dirty and we need new towels” and he acted like he couldn’t see the dark stains on those white towels. He took forever giving us a new set. My mom also mentioned that there were 2 dogs that we encountered on the THIRD FLOOR after he said they were only on the first and second. He tried to clean that up, stuttering over his words, but we just walked away because of exhaustion and it just wasn’t worth it. He seemed like he didn’t care about delivering prime customer service. There were also stains on the pillow cases and loose strands of hair on those and the bedding as well. 100% would not recommend. The only good thing was having breakfast and leaving. We made a review on booking.com as well, but it was blocked because it didn’t meet their guidelines. Hopefully this review will caution others. Book at...

Upon arrival, I was greeted with a generous ration of 22 sheets of toilet paper, which I assume was the hotel's way of saying, "Don't get too comfortable." Each square was like gold—thin, precious, and utterly useless. I could practically hear the housekeeping staff snickering as they allotted me this luxury, as if daring me to live life on the edge (or at least the edges of the TP).||||The pillowcases were a delight. They carried the distinct aroma of "Eau de Stranger's Scalp," a fragrance that really makes you appreciate the old saying, "sleep tight, don't let the head lice bite." Truly, a sensory experience I'll never forget.||||The pièce de résistance, however, was discovering that a car had decided to go on an unplanned adventure just 0.3 miles from the hotel. Nothing screams "top-notch area" like laying your head down to see notifications of stolen vehicles.||||And the fun didn’t stop there! Imagine our surprise when several members of our soccer team started receiving alerts about their credit cards being used to order pizzas in states they've never been to. Turns out, the hotel also provided a complimentary service that includes a side of credit card fraud. So while we were stuck dealing with mystery meats and rotten OJ in the hotel’s dining area, our bank accounts were out there living their best lives, buying pepperoni pizzas in Georgia. It's these little touches that really make a stay unforgettable.||||In summary, if you're looking for an unforgettable experience—one that you'll likely want to forget—this is the place for you. Just make sure to bring your own TP, pillowcases, and a prepaid debit card that you don’t mind getting maxed out. Five stars, if only for the stories you'll have to tell afterward.||||I won’t even go into how the fridge was not cold at all of how they shared a list of the guest names, room numbers, rates, and credit card types. Very upsetting to see such a breach in of privacy. Knew the whole stay wasn’t going to go well when I asked about early check in and heard a long pause followed by a “no”, the type you know is they could have accommodated but chose...