I am giving a review of 3 stars for this issue as It wasn't directly the malls fault but the kiosk within it.

My girlfriend and I went to the Belden Village Mall and were pulled by a kiosk salesman named Niv. He showcased his beauty products such as the flat iron and ceramic brush.

He then used them on my girlfriends hair and she loved it.

Well needless to say we bought the kit he suggested for a hefty price of $319.50 and as we were walking away from the kiosk he told us there are no refunds. This concerned me as I didn't know that prior to purchasing and would have impacted my decision to make the sale.

We went home and decided to look up the company in which he was affiliated with called "Straight Ahead Beauty". There were plenty of reviews on the Better Business Bureau as well as other sites claiming that they scam their customers in a tactic called the "bait and switch" where they use a different item then the one they sell to their customers to appear as a higher quality item.

Knowing that information we decided we are not comfortable with their products and I called Niv the very next day and let him know that we would like a refund, to which he told me that he can not do that and claims he told us prior to the sale which is untrue. I then told him that I will be calling the mall as well as making a dispute with my bank to which he replied that I will not win as he has security cameras.

Another thing worth noting is none of the products were sealed in new packing aside from the Moroccan Hair Serum and salon comb which are still sealed. Some of the products had signs of use prior to us even testing it which was another thing that made us feel discomfort.

Lastly the quality of the products feel very cheap for the price we paid.