World Market — Local services in Jackson Township

We walked into the World Market in Canton to purchase a couch. An associate told us the couch we wanted was not available at their store, but we could buy it online to pick up at a store 40 minutes away. So we drove 40 minutes to pick up that couch. When we arrived home, we realized the small clear plastic piece on the bottom of the leg was missing. We called customer service. They explained they don't have the product and to call the store to fix it. That they could swap a leg on their floor model and then order a new leg for their floor model. We called our canton store to ask for help. Alaina, the store manager was extremely rude about it. She called her manager, Kristine and both said they would absolutely not help us. We called the other store in Fairlawn and Meagan was more than willing to make it right. But that leaves us trekking 40 minutes twice. Alaina, the Canton manager, said she would do a complete refund on the couch with the missing piece and sell us the one they have in their store.(Which they wouldn't sell us originally) That's a...

I ran into world market to grab an area rug for my kitchen. I had an e-gift card that I wanted to use at check out. It appears you cannot use e-gift cards in store. So I sat off to the side and tried to use the e gift card online so I could do a store pick up and leave with the rug. I couldn’t do that either. I had asked the young lady working the register if she could call the manager up to assist me. The manager called her instead and refused to come out of their office. We tried to plug the e-gift card in again and it still didn’t work. I asked, again, if the manager could come up so we could figure out how to get it to work, but instead of acting like a manager, they called up and told us to try to ship it to the house with no further help. Very bizarre “managing” and customer service at such a fun store. Such a shame. I can’t imagine...

World Market used to be the place to go for gorgeous items with which to decorate one's home thus lending an amazing ethnic flair whether it was South American, African, Middle Eastern, or Asian. Everything from dishes to furniture to artwork. Not any more. Everything looks modern or contemporary American, and the only Asian thing I could find was Pocky and White Rabbit candy. But the WORST was the shelf of leftist political and social items which has absolutely no place in a store like World Market. I will not be preached to by businesses with such one-sided opinions as if I need to have my mind made up for me. There are too many other stores who understand I'm shopping for homewares, etc. and not politics and...