Exchange Physical Therapy Group Jersey City — Local services in Jersey City

There are a lot of terrific reviews for this location, and based on my experience, each and every 5-star review is extremely well-deserved. There are so many great things to say about EPTG Jersey City, so I'll break it out into a few sections: Summary, Front Desk, and Physical Therapy.

Summary: My biggest fears when approaching any health professional or clinic for treatment is that I won't get the help I need or that I'll feel unheard - making the overall cost in time and money not worth it. Here at EPTG Jersey City, the front desk and my physical therapist (Madison) completely absolve that concern. My experience is so pleasant that despite needing to attend sessions 2-3 times a week (to do exercise!), I look forward to each and every session.

Scheduling and Front Desk The front desk has been absolutely lovely to work with. Special shout out to Irma (Really sorry if I misspelt your name!) who has been super kind and helpful to me. Every time I've needed a quick schedule change, Irma and every other member of the front desk staff do their best to help me find ways to sort my calendar to attend the sessions I need for my health. I've had at least a dozen sessions now and I've never had to deal with the usual stress I find myself struggling with when scheduling appointments. On top of that, every member of the front desk is friendly and open, making every appointment of mine start and end with a smile.

Physical Therapy I've had Madison for all of my sessions now (+12 sessions), and I have not had a better experience with any other health professional than I've had with her. Firstly, Madison is a great listener. She is very receptive to any feedback or concerns I have during treatment, and knows exactly what to say to make me feel comfortable and fully heard. Whenever I have questions about what's happening, Madison is happy to take the time to break down for me what's going on in my body in a way that I can understand. On top of that, Madison truly cares about how my body is progressing throughout my treatment. Whenever I find myself discovering a new pain or stiffness, she takes the time to hear me out and understand my experience. Then based on what she hears, she will know when to promptly introduce a new exercise or stretch that will not only help relieve that pain or stiffness I have, but will even take my strength and mobility to the next level.

Madison has made the experience so enjoyable with her friendliness and ability as a physical therapist to help me find immediate relief that, at this point, I cannot imagine having any other care provider help me through the muscular issues I've had.

Huge thanks to everyone at EPTG Jersey City! Looking forward to my...

If I could enter a rating higher than 5 stars, I would. The entire team at EPTG is incredible. I have had back pain for years and have been to numerous doctors, chiropractors and physical therapists with minimal improvement. Then I was referred to EPTG and from my very first visit I could tell this practice was different from every other place I had ever been (and not just because I get greeted by the most adorable little dog, Chloe, each time I visit!)

From the second you enter the office you can feel the positive vibe. The office is clean and modern. Ashley and Norma greet every patient with a friendly smile. They are so upbeat and professional. You can tell they genuinely care about how you are feeling. It's also great that whenever I have to call in for anything, they are prompt in answering calls and very courteous on the phone. Scheduling appointments is seamless and there is never a wait. They also take the time to make the office festive for each holiday/season.

Drew, Jaclyn, Katie, Allison and Adrian are miracle workers. They took the time to really listen to me and develop a personalized plan to address my pain. Before I began seeing the team at EPTG, it was excruciating just to roll over and get out of bed in the morning or to bend over to unload my dishwasher. I am 29 but felt like I was 90. Now I don't even think twice about these little movements and you have no idea how life changing that has been. I honestly can't stress enough how drastically my life has improved. Their approach is multifaceted including exercise therapy, massage therapy, ultrasound, stim and I was also given an insert for my shoe to correct an imbalance. They do it all!

I also truly appreciate that regardless of who is working with you at any given time, they are attentive and involved. They always take the time to explain each exercise, how to properly execute it and how it will help improve mobility and decrease my pain. They are also such incredibly caring and positive people. They keep your spirits up with their bright personalities and I don't think I have ever had a visit where I didn't find myself laughing, which is so refreshing.

I would very highly recommend EPTG and can not thank them enough for everything they have done in improving my...

It’s part of my life now - I LOVE this place because my therapist, Madison, is absolutely magical and the best. The receptionist, aka social butterfly, Christina, is amazing and helpful. EPTG is so lucky to have them. They’ve made this place special to me. I’ve been doing physical therapy with them 3 sessions a week for 3 months now, and going to PT session is like becoming healthier while visiting friends.

About the physical therapy: I have problems with my neck, lower back, and knees. Even though I haven’t been able to pay attention to my posture while working at home and didn’t do the homework that Madison gave me, the workout she made me do during the sessions, and her massage have made my situation much better. My lower back seldom hurts after several sessions with her, and my glute and leg muscles have gotten much stronger, and I can see the results! Also, I didn’t need to worry about progression - Madison constantly checked in and arranged new workouts or progressions to make sure I improved. I cared a lot about form, and she’s been very patient and helpful in showing and explaining the correct forms. Also, I’m a big deep tissue massage person, and Madison did a great job in that - my neck and back pain get instantly relieved after she massaged those parts. I feel confident that I can achieve my goals with her guidance.

About the vibe: I love the vibe here as I can relax and get comfortable. This is one of the reasons that, though I’m so lazy, I can make three sessions a week. Christina is so sweet, and she organized games like Easter egg scavenger hunts. Small but fun! I was late most of the time, and they never scolded me. They don’t cancel my appointments even when I remembered the session time wrong. My husband’s insurance gave him a hard time, but Christina did a great job handling his insurance. Originally, I didn’t talk much with Madison or Christina as I didn’t like socializing, but now I love sharing things in my life with them.

About the environment: They have a clean bathroom and clean beds. It’s not a big place, but they have enough devices and tools so I can use them to exercise specific parts. The therapists and receptionists always did the cleaning in between sessions, and you can see them clean their towels, beds, and...