One of the worst hotel stays I've had ever; barely worth $40/night, definitely NOT worth any more than that! My tip: shell out a few more dollars to stay elsewhere.
Here's all the things in order as I experienced them that I reference for my ratings: Location is the least of the issues as it's similar to everything else in Kanab, i.e., Kanab is small, and everything is close to everything. Parking lot was wide and had enough space to maneuver around. Front desk and room service were responsive and professional. They weren't charming/welcoming at all, very business oriented, get-in/out, address issue, move on. Room was clean although aged. Smell must have been alright because I don't remember anything related to smell. Room with two beds was small/snug when accommodating two adults and two kids. Not a lot of space for luggage within the room and bathroom areas combined. It worked but was annoyingly tight if we were all moving around. Not a lot of options to plug stuff into any wall power. Only found two plugs, one on each side of the room at the base of the bed, near the floor. No way to charge phone by lamp between beds. Luckily, I travel with a power-strip and was able to charge our devices on the floor. Mini-fridge in the room worked. It was placed in an awkward location and contributed to the 'tight' aspect of the room. Was probably placed there due to limited room space in general, or due to the limited availability of wall plugs. Coffee machine in the room was disappointing and made sub-par coffee. No tea or non-caffeinated offerings in the room. Beds were mildly comfy; although clean, they were stiff. Pillows were nothing special. Room was super noisy and disrupted sleep! They were mainly noisy due to the A/C. I stayed during summer nights and needed the A/C on to get to sleep, but it was LOUD. I tried both modes (on-all-the-time or only-on-to-bring-to-temp) and both made it extremely difficult to sleep; either constantly loud or BOOM!-loud when it starts up every 10 minutes or so. I ended up turning the A/C off and opening the bedroom window wide open to let in the cold desert night-air. This eventually worked as the temperature dropped outside and it ended up being less noisy than the behemoth sound of the A/C. However, this wasn't a fix as we still had disrupted sleep because the neighboring business had a creaky metal A/C that was squeaking and popping all night! Cannot stress that we had seriously horrible sleep, which made it difficult to do anything (hiking, exploring, driving) the following day as we were all tired. Walls seemed barely thicker than paper thin as I could hear others talking in the room next to ours when I was laying down. Additionally, any thump, whack, or bump on their walls in the room next to ours were profoundly noticeable in our room (even with our TV and loud A/C on). Bathroom and shower were clean and nothing stuck out beyond size (on the small size, but not a problem). Trying to watch the TV was annoying. The TV was small, high-on the wall, had poor image quality (noisy image), and there were only a few channels to watch; everything else was green/no-signal. Breakfast was severely disappointing and basic. Coffee was basic, nothing to celebrate. There were NO fruits or proteins offered and choices were limited to severely disappointing and barely satiating carbohydrates: waffles, cereal (frosted flakes, raisin bran), white/wheat toast, small and barely palm-sized muffins, machine-based juice (apple,...
Read moreWe had just spent a week of camping and hiking, so compared to sleeping outdoors on the ground in the freezing cold, anything was acceptable. The service we received was prompt and courteous. We were offered a room at a good price, despite not having a reservation. The first room we were assigned did not have functional lighting, so we were promptly moved. The second room appeared to be clean. It was adequately spacious for two with plenty of closet space, but there were no hangers. The Kleenex box had two tissues left with no replacement. Fortunately the TP was soft. There appeared to be limited hot water, because after my travel companion finished her shower, my shower became progressively less warm over time. We ate dinner in the room and put the leftovers in the mini fridge only to find out that it didn't work. Tried to watch a little NCAA basketball, but the broadcast network channels were out and not due to be repaired until the following day. The beds and pillows were soft and comfortable, a welcome change from the ground or the back of the car. The next morning we went to the continental breakfast. There was a waffle maker along with all the typical basics (no fresh fruit). It was simple, but satisfying. We extended our stay by a day and were easily accommodated. When we returned from our day's adventures, we came back to a room that had not received any housekeeping. It probably was a good thing, since much of my hiking partner's gear was spread all over the floor. Escobars, the Mexican restaurant across the street, is worth a visit. Overall, if you're looking for something inexpensive and adequate, then you'll be OK here. The manager/owner was gracious and accommodating. I would come back again to use the room as a base to explore the area's many day hiking opportunities, but I'd make sure that the mini fridge...
Read moreI rated this place one star simply because that's the minimum I can give. As a long time Wyndham Rewards member, I am utterly shocked at the lack of not only customer service but the rudeness and laziness this facility demonstrated. My husband and I have been traveling all day and decided to stop here for the night. It was about 11:45pm. We came into the lobby which was open and lit up. No one came to the desk so we called and rang the bell multiple times. We then walked around to try to locate someone and found no one. There were some parts of the motel that were in use and also a section going through renovations. Of the 20 or so rooms in use, there were maybe 7 or 8 that were occupied. We decided to call one more time as we were tired and just wanting a shower and bed. Finally a woman answered and in the middle of telling me the prices she quickly rebuttaled and then told me NO rooms were available and that they were all being painted. There were no signs except to tell the customer to ring the bell for service. It became obvious that the night clerk had no intentions of getting out of bed as the reservation sheet of a soon to be arriving customer (as it clearly stated on the sticky note with a big arrow pointing to where to sign) and room key was sitting right on the counter inside if the unlocked office. This had all of there personal information as well as credit card info on it. I don't know how these people run this motel but I do know that its giving Wyndham a very bad reputation and if they are starting to do business like this, I will take my...
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