Fairfield Inn Kansas City Downtown/Union Hill — Hotel in Kansas City

We booked a double queen room for two nights almost last minute, about a week out, through Booking.com. the rate was advertised as $301 after tax. When we checked in they confirmed our name and reservation, then asked for our "method of payment". When we swiped out card we were immediately charged $420. We assumed there would be a hold or deposit, but we were not expecting an additional $119. The desk lady was very nice explaining the deposit (although she mistakenly told us it was $20 per night, plus $50, as we found a sign later stating $30 per night), and that housekeeping no longer enters rooms while a guest is checked in so if we needed anything we could just call the desk. The room was very clean and very comfortable. There were an odd number of pillows on the beds (three each) but it didn't bother us. There was plenty of space for our 4 person family to stay comfortably for two nights. Plenty of towels through the room, hair dryer, and iron available. We used the pool which was comfortably heated (not to a warm temperature, but not frigid cold either, so it was refreshing). The breakfast was also impressive- offering many dietary alternatives. Gluten-free blueberry muffins, sugar-free pancake syrup, a number of different coffee creamers, turkey sausage, whole, 2%, and chocolate milks, low-calorie yogurt, variety of hot tea bags, ect. I loved the oatmeal bar! They had a large pot of heated prepared oatmeal (not instant packets) with many topping options including granola, raisins, craisins, coconut, dried apricot, and different types of sugar (raw, white, and sweetener). I could go in about the amazing breakfast. And I will say that the staff were actively refreshing the hot foods and such, nothing was being left cold or empty all the way up to the end (10am).

If I had to nit-pick, the large hold was unexpected (it did come back to us within 2 days). There was also a VERY bright spot light shining directly into our window. We were staying for Independence Day, and on the 3rd floor we were hoping to see some fireworks from our window, but having the curtains open only flooded us with blinding light. There was also a large bus right below our window that was beeping for a solid 6-7 minutes around 10:30pm. There was a lot of raid work in the area as well. Lastly, despite advising us that housekeeping would not enter our room unless explicitly requested, our last day staying (July 5th), we were sleeping in after a night of fireworks but around 9:30am I heard knocking at our door. At first I thought it was my spouse, because they had gone downstairs, however before I could get all the way out of bed the house keeper burst into our room. It was dark, so all I saw was a figure come in and exclaim "Oh no!! Sorry!!" Then they ran out of our room and shut the door behind them. It was confusing at first until I heard them knocking on the other doors through the hall, announcing they were housekeeping and toing a trolly full of towels with them.

Overall all the staff were very friendly. The stay was comfortable. I definitely recommend this hotel over some of the others in the same budget range In the area, and we would...

Check-in was great! Checked in online from the e-mail that was sent.||Party of 4 and we were able to check in early (probably not always the case depending on occupancy, but was nice to have this option when it is available).||Front office staff was friendly and helpful.||We had a suite. Even the pull-out couch was comfortable.||The breakfast had a lot of selection. The selection for the Sunday morning we were there was waffles (blueberry or regular), sausage, biscuits (these were pretty hard) and gravy, fritada (which was really yummy), breakfast potatoes, and omelets, cereal, bagels, toast, english muffins, apples, yogurts, muffins, pastries, and some gluten-free options (like gluten-free blueberry muffins) which was a great option to have for our group!||The reason that I put 4 stars overall is that the door lock of our room was not working properly. When we arrived, the door would not close (the dead bolt would not close).||Saevion, at the front desk was great and called the maintenance man. He said that it was the batteries on the door that needed to be changed. The maintenance man was gone for his break. We had somewhere to be and could not wait, but Saevion used the camera to keep an eye on our room and we had locking suitcases and hid them away.||When we came back to our room later on, the door was locked and closed and we thought it was fixed. Unfortunately, it was not. I'm sure the maintenance man thought it was fixed because it worked for him. We were able to pull up on the inside handle (all the way up and fiddle "a lot" - it took some time, but we were able to get the door locked and closed and luckily we were "tucking in for the night". Thankfully, we did not have to move rooms which was definitely a possibility if the door would not lock.||In the morning, we went to breakfast and had to mess with the door again (the handle on the outside of the door was completely loose and "sagged" when we left, but the door was locked). We came back to pack up after breakfast and the door would not open with several keys, but luckily my key worked.||When I checked out, I made sure to let the front desk person know that the door was still malfunctioning. Hopefully, the door has been looked at and fixed for the next occupants as it was a pain and did worry us that maybe the door was not locking properly.||If the door had worked, the stay would have been 5 stars because the breakfast was yummy, the room was clean, and the most importantly, the front desk staff was helpful and friendly and the price was reasonable and the location was what we were looking fo.||The location and price were the reason we chose this location. We attended the Brewfest at Union Station and once the streetcar extends the pick ups and drop off, this will be even better.||I hope that Fairfield does not increase the price of their rooms because of the streetcar as this is why we chose this location for the price and also the breakfast that is offered. We will definitely stay again if Fairfield continues to offer reasonable prices at...

Check-in was great! Checked in online from the e-mail that was sent.

Party of 4 and we were able to check in early (probably not always the case depending on occupancy, but was nice to have this option when it is available).

Front office staff was friendly and helpful.

We had a suite. Even the pull-out couch was comfortable.

The breakfast had a lot of selection. The selection for the Sunday morning we were there was waffles (blueberry or regular), sausage, biscuits (these were pretty hard) and gravy, fritada (which was really yummy), breakfast potatoes, and omelets, cereal, bagels, toast, english muffins, apples, yogurts, muffins, pastries, and some gluten-free options (like gluten-free blueberry muffins) which was a great option to have for our group!

The reason that I put 4 stars overall is that the door lock of our room was not working properly. When we arrived, the door would not close (the dead bolt would not close).

Saevion, at the front desk was great and called the maintenance man. He said that it was the batteries on the door that needed to be changed. The maintenance man was gone for his break. We had somewhere to be and could not wait, but Saevion used the camera to keep an eye on our room and we had locking suitcases and hid them away.

When we came back to our room later on, the door was locked and closed and we thought it was fixed. Unfortunately, it was not. I'm sure the maintenance man thought it was fixed because it worked for him. We were able to pull up on the inside handle (all the way up and fiddle "a lot" - it took some time, but we were able to get the door locked and closed and luckily we were "tucking in for the night". Thankfully, we did not have to move rooms which was definitely a possibility if the door would not lock.

In the morning, we went to breakfast and had to mess with the door again (the handle on the outside of the door was completely loose and "sagged" when we left, but the door was locked). We came back to pack up after breakfast and the door would not open with several keys, but luckily my key worked.

When I checked out, I made sure to let the front desk person know that the door was still malfunctioning. Hopefully, the door has been looked at and fixed for the next occupants as it was a pain and did worry us that maybe the door was not locking properly.

If the door had worked, the stay would have been 5 stars because the breakfast was yummy, the room was clean, and the most importantly, the front desk staff was helpful and friendly and the price was reasonable and the location was what we were looking fo.

The location and price were the reason we chose this location. We attended the Brewfest at Union Station and once the streetcar extends the pick ups and drop off, this will be even better.

I hope that Fairfield does not increase the price of their rooms because of the streetcar as this is why we chose this location for the price and also the breakfast that is offered. We will definitely stay again if Fairfield continues to offer reasonable prices at...