Best Buy — Local services in Lake Jackson

Stop!! Read this review. Do not go to Geek squad at this location.

Geek Squad presents themselves as the “expert” and someone you can trust with your PC and all things technical. As such, customers will rely on what Geek Squad tells them.

My father took his pc to them with the simple intent of getting his pc to boot again, that’s it. While there they convinced him “your hard drive is bad. You need to buy a new one.” And “also, your computer is old so you might as well buy a new one before something else goes out.”

Here’s the thing, I’m using the computer whose hard drive was “bad” to write this review. This original pc works well and was just going through windows updates which was slowing it down. It works fine and is totally stable.

To add further insult to injury the tech knew what he was doing. The tech sat through a few windows updates at the store which you can’t do with a “bad hard drive.” The tech also moved all the old documents to the new pc which you also cannot do with a “bad hard drive.”

Ultimately my father bought a new PC he did not need or want due to an outright lie told by a Geek Squad technician.

I went to the store today and asked for a manager. Krystal at the front door advised me she is a manager there and over Geek Squad in particular. The first thing she did was avoid accountability by saying she hasn’t been at this location for the last 6 months. That doesn’t matter when you are a store manager and your associate has done something wrong. She then advised me “no one by that name works here” even though I handed her the receipts and Geek Squad paperwork.

Krystal then informed me they are told to get the customer a new hdd or new pc because “memories are special and we don’t want customers coming back later with a broken pc and complaining.”

I expressed my concern that they will continue to take advantage of people in the area and asked what will be done differently going forward? She just advised me that she will coach them on their talking points. I clarified presenting things as “bad” to a layman vs “operating optimally” is misleading to sell parts and pcs. She advised me they did what they are trained to do.

Buyer beware. Do not use Geek Squad at this location. They will mislead and lie to customers knowing full well what they are doing. And when you bring these issues to the attention of management, they will defend the Geek Squad and tell you that’s what they’re supposed to do. They have no concern that a customer is taken advantage of.

Best Buy, do better. You should...

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